MAK Automotive Service

I had an issue with some bad shuttering on my VW Passat during acceleration. The shaking was terrible and I was anxious about it. Instruments indicated an EPC issue. I was able to take it in to MAK auto late on a Saturday morning. They were able to diagnose a coil pack issue and fix it within 4 hours. I got my car back the same day and it did not cost me an arm and a leg. I am not certain that I would have received this level of service at most other shops, and that includes the dealership! I found the father & son team of Jeff & Chuck to be very competent, honest, and friendly. I would definitely go back for my VW needs.

Been coming to this place for 3.5 years now. Never had an issue with them. they always tell u what u need to get done in advance so you’ll know what to expect the next time u come in.

I have taken my car here 5 times, including today’s visit! The first 3 times were for oil changes. Seemed easy enough and the oil never was a problem in this car… Until now. Last week the oil light started coming on randomly with beeping and flashing. The oil was low, which had never happened before. My husband put some oil in and the beeping and flashing got worse. We had the oil changed at Mak Auto in April. We thought that was strange being low with such a current change being done and since they were the ones that had been doing our oil changes decided to have them take a look. Called them up and told them exactly what I just previously wrote and brought it in the next day which was last Thursday. They spent about a half hour running codes and checking it out (so I thought) and told me it was just a faulty sensor and it would only be $ 83 to fix. My husband and I were relieved (at that moment, there’s more!) to hear it wasn’t something more costly. Our car is a Volkswagen so everything is expensive! Then he had to put more coolant in and the cap was broken so they replaced that for another $ 13. Fine. Took their word for it that that was all that was wrong, paid for it, drove away. The next day I’m driving and oil light and accompanied beeping are back. I called them right away and they said to bring it back. I bring it back in today, Monday. They look at it for A LOT longer than they did the first time! Matt, the supposed owner/​fakest nice guy ever, came back to tell me a whole array of problems that it could be. Between oil blockages, and a bad/​damaged pump. Ranging from $ 400– $ 1000+, and explaining to me how this is the result of not putting quantity oil in the vehicle. The car takes synthetic oil. I am not a mechanic. I rely on a professional to tell me what my car needs to run properly. They are the ones that put in the «bad» quality oil in my car the previous 3 oil changes. Never ONCE told me I needed special quality oil, or even gave me an option. I always just made sure they knew it was synthetic. I proceeded to tell him this along with why this wasn’t mentioned the first time the car was looked at. He had no valid answers to my questions. That I went along with getting the sensor fixed and rightfully paid for it. I only paid for it because I was told that that was the problem and trusted that was all it needed. He would not give me a refund and would not take responsibility of this happening due to the oil changes with poor quality oil in his shop. I’m very un happy with the lack of responsibility this shop had for my vehicle. I will be seeking further action on this!

Quality, integrity, expertise. I have been a loyal customer for years because the owner and employees shot straight and do not oversell services.

***It’s been almost two weeks since I last visited Matt Sevco (the owner of Mak Auto) & I’ve kind of been going back & forth in my head as far as whether or not I should write this review. As being someone who relies heavily on reviews myself, I felt obligated to go through with this and share my experience with you, the consumer. This should be an interesting read, enjoy.*** In about a week I was heading to Phoenix to pick up a brand new car. While in town I was staying with a buddy in Mesa for a few days to get out of Prescott & enjoy the city. I asked if he knew of anyone who could do a good job tinting my windows in my new car. He recommended Mak Auto since it was close to his house & had had some work done there himself in the past. I called Matt about a week out to schedule an appointment time/​date. Fast forward a week later, that next Monday, I dropped my car off at 8am. I thought it was odd that Matt needed my car until 2−3pm that afternoon b/​c I’ve had many cars tinted in the past & a good tint job usually only takes 2 – 3 hours at most. He assured me his tinter would want to be «super meticulous» and that’s why they needed it all day. This was comforting to know & I actually gave Matt a crisp $ 20 to give to his tinter to insure a job well done. When I picked my car up at 2:35pm I paid the $ 200 charge & was told that I would see some streaks & bubbles in the windows & that they wouldn’t look good until the tint cured; that sounded about right to me. So, I got in the car & left. After driving for about 20 minutes I realized there were scratches ALL over the tint. It looked like a cat had gotten a hold of the roll of film that was used on my car. I pulled over & called Matt immediately, at 2:55pm & then again at 3:49pm & was told both times Matt was «in a meeting». That was Ryan’s way of saying Matt doesn’t want to deal with this right now. That next Tuesday morning I drove up to Mak Auto to speak to Matt in person & to show him my car. He came out to have a look & couldn’t believe what he saw. He was extremely apologetic and assured me this had never happened before. He also told me that his tinter must have had a faulty tool & promised me that he would take care of it the next day & that the car would be stripped & re-​tinted free of charge. Although this was an inconvenience he seemed willing to make it right & I appreciated that. Later that day, around 4:45pm Matt called & left me a voice-​mail saying there was no possible way he could get my car in & have this problem fixed & that we’d have to do it another time. Well, here’s the thing… I live in Prescott & Matt knew this. So, was he really expecting me to drive over 200 miles, round trip, to go down to Mesa one day & have my windows re-​tinted by the same guy that neglected to do a good job in the first place? I think not. That next morning I again found myself driving up to Mak Auto to speak with Matt. When I got there I told him of my dilemma; I had a botched tint job on my brand new $ 35k car & wanted the tint removed & my money refunded & that I was going to have them re-​tinted elsewhere. He told me «that isn’t going to happen». I also mentioned that if he didn’t do this I would not only have to re-​pay to get them re-​tinted somewhere else, but also have to pay to get them stripped. He said «well, that’s on you». I couldn’t believe this. I then reminded him of two things that he had said to me that struck me as odd; both regarding his supposed strive for excellence in what he does and his policy toward complete customer satisfaction & how he wasn’t living up to either. He said, & I quote; «Oh please, if you’re so perfect and you never make mistakes you really may want to step off of that high horse of yours and lower your expectations a bit». He also felt I was being completely «unrealistic». I think not. Well… the plot thickens. On my way back home I stopped in a very reputable tint shop to get their opinion & not only did they confirm the scratches were from a mixture of faulty tooling & inexperience; they also noticed several tears in the tint that the tinter had tried to hide. Also they noted that on my two front windows the tint wasn’t even applied the correct way & maintained that they hadn’t seen a tint job this bad in a long time. I was advised I that I may want to call the manufacturer of the tint Matt/​Mak Auto claimed they used, which was Sungaurd & complain to them. I talked to Armando from the AZ Sungaurd office & he hadn’t heard of either Matt/​Mak Auto or the tinter that worked there; which is to say that Matt/​Mak Auto wasn’t even an authorized dealer of the tint they advertised to use. Turns out they were using some cheaply made Korean tint. Hmm… where’s the ethics on that one there Matt? Conveniently however, when confronted by Sungaurd’s Rep Matt had just let go the tinter that botched my tint job b/​c he’s already had several warnings & complaints. Well, if that was the effing’ case, then Matt, why’d you let him tint my car?

Matt knows his stuff! I first went to him for an alignment because he is the only guy in town that would align a lowered vehicle. I have been back ever since. He and his team are extremely knowledgeable whether your car is supped up or a daily driver. I recommend Mak Automotive Service and use them for all my automotive needs.

I have been to Mak Auto Service on more than one occasion, simply because of their high quality work and a upstanding owner. I currently own 2 vehicles located in the state of Arizona that they have serviced. My first car, a 91 Mazda protégé, has been an extreme headache. Mak Auto has always made an effort to contact me when they found a problem to notify me and come up with the best options on how they can fix the problem affordably.
My second and main car currently is my 89 240sx. I would call it my fun weekend warrior. After having my car worked on at another shop, I had switched to Mak Auto when doing my alignment, and I will forever stay with Mak Auto when doing my alignments. My car performed at its highest caliber due to my requested measurements and Mak Auto’s technicians were able to execute them perfectly.
I have always walked out with a smile and a few bucks in my wallet. With a professional attitude, extremely fair prices and a humble attitude, Mak auto service is my choice when I need Automotive servicing done.