Verizon

WORST EXPERIENCE EVER. DO NOT GO HERE. YOU WILL GET ROBBED. YOU HAVE BEEN WARNED. TALAYA IS A LIAR. KYLE OBERMOELLER IS A HO RRIBLE MANAGER ALSO.
Now let me explain myself. Went in to get my phone checked out because it was not charging. Talaya helped me out because some lint was lodged all the way back and she had the proper tool (tweezers) to get it out. As she went to charge the phone to see if it works, she looked at the phone and saw it was bent out of shape. It was literally bent down the center kind of like that youtube video that shows the iphone6 bent. But the phone was working perfectly fine. She told me «Hey, why dont you get a new phone under warranty because it was bent? «I said «You can do that? «Talaya replied yes I can. I left the store that day because why I went in was solved (not charging). I thought about what she said and returned a week later. She filed the warranty claim for me and they sent me a like– new phone by mail the next day.
Now… the unbelievably ridiculous part. I get my bill for march and its like $ 1000. First off, their was some fraud activity on my account. They refunded $ 580 back and I asked, «Why is this bill still so high?»
Verizon then tells me that I had a damaged device fee for the phone being bent. That’s right folks, they are charging me $ 329 for the phone being returned to them bent. The same reason that Talaya told me she can file warranty on it is what I am being charged $ 329 for. I tell Verizon customer service that they have got to be kidding. I am explaining to them what happened and they can’t believe it either. They tell me to go back to the store. I talk to the employee who asks me what I need, I am with my kids waiting, and waiting. Finally, the guy comes back after talking with Kyle O (manager) and tells me that the fee is legitimate. That they train their employees to look for those kinds of things (bent phones) before doing any claims. I asked him, «So you think I’m lying?» He responds with Ive seen customers do some strange things. Pretty much implying that I did something wrong. Ultimately, They offered me $ 130 off of the $ 329 damage device charge and that was because that is what it would have cost to do an insurance claim for the bent phone.
I lost my mind at that point, I couldn’t believe I was getting robbed for $ 200 for something that their employee Talaya who denies everything and swears she never said anything like that offered to me.
First of all, why was the warranty filed by you Talaya? Don’t you guys have to troubleshoot the phone before filing a claim? I can’t just walk in there and say «Hey, I need a new phone under warranty. «You guys have to take the necessary steps to make sure a phone is acceptable for warranty purposes. Right???
Second, If I did want an unbent phone, which I didn’t care because it was in a case and it functioned perfectly fine, but even if I did want a new phone, why would I file a warranty claim on a damaged device for $ 329 when I could file an insurance claim for $ 130?
Filed complaints to Verizon’s care team. talked to the customer relations department. They offered me a great deal which would have given me an even bigger discount than the $ 329 that is owed but this is about principle. Talaya and Kyle O need to be called out. Have some common sense and integrity. I learned that from my years active duty in the US Army. Integrity goes a long way. Doing the right thing even if it means getting written up or losing your job.
P. S. Whats up Corneal, he was a good rep at their store. Its the same guy who reviewed this verizon store right below my review. lol.

My son and I went to this store to upgrade one of the phones (we have 8 lines). We were offered a promo. Only to find out that it is not a promo but a hoax so your bill is going to increase and for them to have more profits. I went to complain. Spoke with Manager and stated that there was no promo. So be careful with this tactic. I am switching to another network.
I called the customer service too and will report this store to district manager.
This store is not recommended. Be careful and be wise dealing with the representatives. Protect your money and don’t be lured with «promo» that is not.

I specifically said I did not want to upgrade and yet my bill has increased dramatically. Now I have to go back and complain about the bill increase which is a complete waste of my time. 0 Stars for staff here.

SNEAKY AND DECEIVING!!! HORRIBLE… HORRIBLE. HORRIBLE
Went into this store after work like 7:45 pm after calling first to make sure they had the iphones I needed for my mother and I. JC, he called himself, had answered the phone and was very enthusiastic and enticed me to come in because he had special government discounts for me. So I show up and ask for JC. He comes out and is very friendly. I tell him I want 2 IPhone 6s’s. He looked at my account and told me he can give me a great deal. I had planned to sign up for the edge program before I had even arrived but he continued to explain (at an alarming fast pace) to me how signing on with a new 2 year contract will cost me about 850 for both phones (although each phone was 299.00) ?? He then shows me the cost for going with the payment plan edge program. After «throwing» in quite a few accessories, which he said was needed as part of the awsome plan deal I am getting (Liar), the total came out to 460! Now if you order online for the edge program all you have to pay for is the taxes which is 120.00 for both phones. JC said he can bill the 340 for the accessories he «threw» in so I didn’t have to pay now. After disappearing to get a basket full of things I didn’t need I called him out on the extra 340 for the extras he was trying to make me buy, He got very flustered and frustrated and stated «I already told you» I said tell me again. But before he even started I told him I just want the phones which was only 120 for taxes. He was obviously upset I didn’t fall for his shiesty plan. His attitude turned for the worse. While processing the phones he didn’t even tell me that he was turning our old phones off right then and didn’t give me a chance to make sure my moms phone was backed up. Jerk move. He also didnt update my phone so I couldn’t restore all my photos and stuff to my new phone. Fortunately my step daughter is a Iphone Wiz! Needless to say JC gave horrible customer service and needs to stop being so conniving to try to get a small commission. HORRIBLE!!! He also F*&%ed up my phone plan that I had to fix online! DO NOT DO BUSINESS WITH JC!!. He will try to fast talk you into something you do not need!!!

A great place to visit staff is amazing. I couldn’t ask for better service.
Hands down definitely a destination store.

Ruben the manager was awesome late on a Saturday night. I came in from out of town and needed help. He was awesome!!!

I have been in this store a couple times. The guy I always have help me has moved to the Texas store. He was always so helpful. Sometime the wait time is long but overall they always get my problems resolved. Interested to see how the service is now that my guy is gone but for now I only go by my previous experience.

I thought I would give this store a second chance. … what a mistake, don’t waste your time. I should have known better.

After a short wait for a sales associate, we met with Frank, he was amazing explained everything to us, pricing, and how to lower our monthly bill. Great customer service. Ask for him. Thanks again!!!

My husband, son and I were just in the store looking to upgrade our son’s phone. We were immediately helped by a sales man named Erik. We were checking to see if we had an upgrade on our account. Once we verified our upgrade we began to speak pricing and phones. We were told a iPhone 6 would be $ 230 including a car charger, case, screen protector and Bluetooth piece. Erik stated he would be back in 5 minutes. Approximately 10 min later he came back with a new price sheet and new plan stating we had to change our plan, which would be $ 30 more a month. He tried to sell us on it saying we would get a free iPad with the new plan all we had to pay was sales tax and $ 10 a month on the bill. aka not free. He then said if we wanted to keep our old plan the phone would be $ 199 and we would not get the additional items. We called him out on his statement and he immediately began to back pedal. He stated he never said we could get the $ 230 bundle. That quickly changed. Needless to say we got the $ 230 bundle with our old plan. He had no costumer service, a lack of rapport, no people skill and his attempt to bamboozle us was crossing the line. If we go back I will refuse to be helped by the same employee. Verizon Eastvale should be ashamed of themselves. Hope no one else has an experience like this was something tell me they will.

Never been thrilled with this store. Today’s visit didn’t change that.
My husband and I walked in. One man was busy with customers. The woman behind the desk, who wasn’t busy with anyone, looked at us and refused to acknowledge our presence.
I get that maybe she was busy doing paperwork or trying to go home, but what godawful customer service to not even say «welcome» or «we will be with you in a moment.»
It’s just bad service to ignore customers completely. Typical of this store though.
The man who was busy helping people spoke with us before she did. He was polite and helpful.

Called about a previous ordered, and just thought the gal on the phone was rude. I had a question about a recently purchased item, and was wondering if they could waive the restocking fee and she replied with a (NOPE) it just bothered me as she had replied in a very unprofessional way. Would have made a difference if she had replied with a no ma’am I’m sorry.

The young lady I just talked to was soo rude the mail in rebate hasn’t came in they said it would take 4 – 5 weeks it’s been 2 months still haven’t received anything horrible the young lady had a bad attitude would never recommend this verizon location to anyone

Decided to get new phones after dinner and walked into this location and could not get help whatsoever, the girl at the podium would just stare at us and look away when we tried talking to her… then the guy with the tablet that checks you in kept walking around lolly gaging tapping the tablet in his hands like a drum machine and i followed him around trying to ask him about phone service for new customers and he just kept on… i went back and sat in a little couch to see who can help and at that moment another family walks thru the door and the girl at the podium says…” welcome to verizon, may i help you… let me check you in”…i was so angry… i just told my family «lets go». We headed to Verizon on magnolia and were greeted by very friendly and eager staff… a nice gentleman named «Isaiah» helped us and within one hour we had 2 Droid turbo balistic nylon phones w/​10gb net and accessorie bundles for both phones… otterbox defender cases are so cool.

Loud obnoxious music blasting and a young staff that didn’t seem to know answers to our questions. We had a great experience at the Chino store the night before and went back to the Chino store to get our sercice and new phones after going here.

Crooks! My Mom went to this store because her iphone wouldn’t charge. Arturo opened her phone and declared «water damage». Tried to sell her a new one full price, 3 months before contract was up, then tried to sell her insurance that she could cash in on in a few days. Insurance for an iPhone? AFTER it was «damaged»? CROOKED! she declined, bought a used phone elsewhere. When she went back to have the used phone activated Arturo sent her across the street to CPR cell phone repair to see if they could fix the old phone. They fixed it! THERE WAS NO WATER DAMAGE! So sending her to the repair shop (a week later) is what they do after they figure they can’t sell you on a new phone or a fraudulent insurance plan. Unbelievable.

Got a 6 plus and hated it… as the 6 that I wanted didn’t have an extended ship date and I had to return my plus before it would clear up my upgrade date… customer service told me to call around to the local stores to see if I could find one in stock!!!
(Yeah right)…so my first call was this store… Reuben, who happened to be the manager picked up… I explained my situation to him, and he told me to come in tomorrow and he would take care of it and reactivate my old 4s for me…
I showed up, he was the one that actually greeted me at the door and seeing his name, explained to him our convo from the prev day… He totally remembered it and got me taken are of… I was in and out of there in just under 30 – 40 minutes!!! (the store was full too, I need to add)…
Got home and ordered up my new 6, which should be here tomorrow!!!

Don’t get why Unilocal doesn’t give the «0 stars» option, because honestly that’s what they deserve.
The customer service here is terrible, the manager shouldn’t even have been hired to work for this company. I am perfectly fine driving 15 extra minutes to the Verizon in Norco. This location is Shameful. Nuff said!

You guys did it again! We went there for the explicit purpose of replacing my son’s cell phone, wallets at the ready, and eager to buy. The only reason we went into the store was to actually physically check out the phones and get more information from the sales people that the website does not, otherwise we would have just bought a phone online.
We told the saleslady what our purpose was and she still basically left us to our own design, hung out with one of the other sales people, acting like she was too busy shooting the breeze to help anyone out. It was ridiculously unprofessional, and it is a wonder they stay in business, especially given how many other people have had the same bad experiences.
Shame on you guys! I will just have to take my business elsewhere.

As I always said, no one is exempt from going out of business, this place continues to treat customers as a number instead to treat them with respect and see them as their backbone to retain customers.
As the Cell phone industry grows rapidly to change into no contract, flat fee and unlimited service, is more likely to know people have and will continue to learn how the industry works, specially with internet data, «get more for your dollar»
So many choices now, why bother with Verizon, they don’t care and they don’t see a benefit to keep you as a valuable customer.
Don’t spend your money with Verizon, they don’t need you as a customer.