Zales Jewlers

Horrible horrible horrible. I never write reviews but this place is HORRIBLE. I purchased a ring on jan 31^st they said it would be ready in 2 weeks i call its still not ready. Call last week it should be in monday ron the manager personally calls on monday said the ring will be in tonight. We wait and got the next night tuesday 3÷1÷16 the lady looks every where and cant find the ring takes our number says she will call in a few min to see if it was placed some where else. No call 30 min go by my bf decides to just go home said the ring isnt gonna show up out of no where. About 15 min later we pull up to our house in another town and get a call said the ring is in. Wtf seriously u said u were gonna call in a few min and now its 45 min later and the ring is there now seriously this place plays games so much. I just want to shove ther ring somewhere and tell them to give me my money back all they do there is beat around the bush. But nina turned our bad experience around if it wasnt for her they would be getting 1 star if u go there work with nina and no one else

Customer service is not the best here. They give you a weird look like you are bothering them before anyone actually says anything to you. I took my ring in for the 6 months inspection and they forgot to sign the paper but I didn’t really notice till I got home and I live in Lathrop so I drove out there for nothing. When I did go back to get it signed I bought earrings for my daughter. It hasn’t even been a whole week yet and it already broke! No wonder it was on sale. Not purchasing anything else from here.

Sadly, I will never go back to Zales. I purchased a Triton titanium ring five years ago, as a promise ring for my husband. I loved the price and the look of the ring, so I bought it and it ultimately became his wedding ring. In August, he smacked his hand just right on a ladder, which caused the ring to split in half. We took it to Zales, and not having purchased the store’s warranty when I bought the ring, I decided to just pay for a different ring. We picked one out, had my husband sized, and then ordered it to be picked up within a few weeks. 2 weeks later, we received a call to let us know the ring was in. We were so happy to have received the ring so promptly; however, when we arrived to pick it up, we were «greeted» (barely a «Hi.» or «How may I help you?» by a young male. He retrieved the ring, but to our surprise, it was too big. Instead of being helpful, the gentleman behind the counter rudely remarked that maybe my husband lost weight (that many pounds in 2 weeks… really?) or that maybe we chose the wrong size. We then were handed off to the supervisor for that night (cannot remember her name, thick accent though), who resized my husband as it seems like the previous associate sized him on the larger size, and then told us that she would reorder the ring. Great, we were glad it was being handled. A couple weeks went by, and I just wanted to check up on the status of my order, so I called the store on Sept. 13^th. I believe the same supervisor (same heavy accent) picked up the phone and looked for my special order. I was told, and I quote, «It is not in.» Okay, no problem, knew it would take a while. I started getting antsy after 2 more weeks, so I had my husband call in to Zales to just check in with them. He was told it was ready to be picked up. I became suspicious, but was glad it was in. We went to the store once more, and was helped by a young lady named Pa Moua. I asked her, out of curiosity, when it came in as I had not received a call. She checked around for a bit in a couple spots before locating the special order. She came back to us, double checked our phone number, and told me I should have been notified as it came in on 9÷11÷15. I was beyond upset… so, she is telling me that when I called on the 13^th, it was actually in, but told it was not. I explained to her that if my husband and I were getting married soon, and no one called to tell me his ring was actually in, they would have been in a lot more trouble with me. When did it become such a hassle to call a customer when the product that they have paid for is in?! She took out the ring, and surprise! It did not fit again. I was livid. If they would have called me when it came in on the 11^th, we could have came in, tried it on, sent it back to the warehouse, and would have had the correct size within another couple weeks! So, we resized him (again), ordered it (again!), and left feeling like we were second class citizens as we were in no shape or form treated as if we mattered. I decided to check in, personally, every weekend until my husband’s ring came in, and if it did not fit, then I would demand my money back. My husband and I stopped in yesterday, and were sadly greeted by Pa once more. Apparently, she called the warehouse or manufacturer earlier in her shift… the ring we wanted was on back order!!! She told me we were looking at another 4 weeks before it is even in stock!!! With the way it was going I knew that we would have been waiting for another month or so, and who knows if it would have fit?! We began this process in August… it’s been 2 months. I had had enough, and asked for my money back. I left shaking and crying, as I felt like I was taken for a ride. They do not care about customers, they do not understand that a wedding ring is one of the most significant pieces of jewelry and needs to be handled with care. I felt as if they took my money, and ran with it as they made their sale, which is all they seem to care about. My husband and I have decided to go to a local jeweler, and from what he has told us, Zales should have shipped the ring back to the manufacturer, as the original ring broke and the «lifetime warranty» that Triton has on its rings should have applied to our situation, regardless if we had purchased Zales’ personal warranty. The local jeweler is now working on a beautiful white gold wedding ring for my husband, and I can now breathe easier as I feel like I can trust this jeweler to contact me with the status of this important symbol of my marriage. Never again will I do business with Zales, and I will warn others about their horrible communication.

Love this location! Very friendly and knowledgable staff! I took all my jewlery here and they cleaned it for me for free amd it look BEAUTIFUL after! I’ve shopped here a few times and always had a great experience! I won’t get my jewelry anywhere else

Took my wedding ring in today for the 6 months inspection. I was greeted with a smile by Cathy and when she finished what she was doing she came over and asked how she could help me. 15 – 20 min wait for the inspection. I returned before 15 mins and it was ready and she cleaned it.
This store is great. I also received my first credit card here when I had no credit at all 5 years ago. Great way to start up your credit in your early 20s when most places won’t even give you a chance with no credit.

Great service quick and friendly helped me find just what I wanted and they where not pushy at all just very informative and tried there best to tailor to my needs. Would definitely come here again if I needed to purchase jewelry.

Horrible customer service. I recently moved to the are from Reno and this is now the store that I have to deal with. I say I have to because I bought a wedding set that «needs» to be taken in every 6 months in order for the life time warranty to be valid. Incase something happens with the diamond or the setting.
Customers never get acknowledge. I been to this location twice. The first time a week ago and was there for an hour. The lady that was helping me was great but while customers came in and out no one bothered to greet them.
Today we where standing there for 20 – 30 min waiting and no one bother to say «Hi we will be right with you» simple customer service. Acknowledge your customer.
Once one of the reps became free he ignored us once again and went straight to help another young lady that had just walked in. Even after we informed him that we where next. James (that’s this sales persons name) didn’t care, and proceeded to help the lady. I asked to speak with his manager or assistance and to my surprise she was one of the three that where on the sales floor (directly next to us and she also ignored us). No wonder the reps act the way they act. Management does not set a better example.

Bad communication and absolutely ridiculous price for ring repair. I only needed a small welding repair on a child’s silver ring which I’ve had repaired before for $ 12 two years ago elsewhere. Had Zales ship it out for an estimate. 2.5 weeks later I get a call from Texas stating the repair would be $ 150. Excuse me!!! Declined, of course. I assumed another 2 – 3 weeks would pass for the ring’s trip home. A month later, no call, nothing. Stopped by Zales during a mall trip and apparently my ring was right there waiting for me. Why did I not get a call? Horrible experience. Went elsewhere same day and got an estimate of $ 15 – 20 for repair of the same ring Zales looked at. Never again, Zales. Never again.
Only reason not less than 2 stars is because I have no experience with non-​repair business, and I’d like to be a bit fair.

Had a great experience in this Zales. I bought my fiances engagement ring here and just recently bought the wedding band through them too. Everyone was helpful and never felt pushed into buying anything, everyone is laid back and not pushy at all. Got both the ring and band sized and they called be as soon as they were back in the store. I recommend this zales to anyone.

Bought a wedding ring here last month and I’m happy with the purchase. No pressure when looking around then once the salesman sat in front of us he was very patient and helpful.

I must say that I am pretty shocked at some of the negative reviews pertaining to Zale’s and its associates. I have been a loyal customer of this establishment for quite a few years now and have yet to experience anything aside from excellent customer service. I visit the area often and when I get some free time on my hands, I enjoy visiting the local mall to stroll through some of the retail stores and more specifically, Zales. My regular sales girl is Nina who has a broad range of knowledge about jewelry and each type of product that Zales has to offer. The entire staff is always welcoming and quick to help when I pay the store a visit. Regardless whether my intention is to have a simple look or purchase a new piece of jewelry. Either way, they are never pushy; genuinley care about their customers and try to ensure who ever walks into the establishment has a pleasant experience. I suggest each person reading these reviews check out the store for themselves and avoid developing a biased outlook based on less than a handful of negative reviews. Happy shopping! =)

A few month back my fiancé dropped a considerable amount of money in Zales back East (previous review.) At that site we had a bit of hiccup but got over it. Well since it’s Zales and the cautionary tales are endless I should’ve been more prepared for what was to come.
I NEVER give a single star, so let me start there. Now, only having my ring a few months and no where close to having and inspection I went with a friend to have my engagement ring cleaned in a early afternoon trip to the mall. When we arrived there were five workers in this small store. I think three would’ve been sufficient but who knows maybe they were doing their monthly staff meeting and it just wrapped up, I don’t know.
Getting into the store I made eye contract with all three of the sales ladies in the bridal department. By the time I reached the counter they were all trying to scurry away. Playing, last one behind get the customer.
The one rep who helped only made a half hearted attempt to ditch me. I let her know I wasn’t due for an inspection, I only wanted to have my ring clean. She said it would be a 15 min wait so to just drop it off and come back. I’ve had my ring cleaned once before and knew it would not take anymore than a few minutes to do so. I pulled off my ring and handed it to her where she took it to the backroom.
Is that odd? I know they have cleaning kits incase up front where they clean jewelry, I’ve seen them do it before here on more than a few occasions. After about 45 minutes, I made my way back. I greeted the lady, who was the same rep I left my ring with and told her I needed to pick up my ring. She then looked at me baffled. «Umm, is this an order you placed?» WHAT! THE FUDGE!!! Is she serious, my friend said quietly. I told her «no less than an hour ago I gave my engagement ring to you for a 15 minutes cleaning.» Without a word she walk away and over to the cleaning station WHERE SHE CONTINUED TO CLEAN MY RING!
45 minutes prior I watched as she took my ring to the back room. Now it pops up back in the show room and STILL NOT CLEAN. After a few brushes she places my still wet ring on the counter and walk back to where she was previously sitting, without a word.
My friend and I look at one another in disbelief, where was the part where I offended her? I didn’t understand. So I picked up my wet ring, shook off the excess liquid on the show case, inspected my ring and walked the hell out of there. When I have to get my ring inspected I rather go to another Zales.
Thanks for your wonderful service.
*See previous Zales review:

Single best buying experience ever! I love pretty jewelry, but unfortunately I’m not rich enough to be a «big» spender, but it doesn’t matter! I am treated with kindness and respect every step of the way! There are new sales people and seasoned ones, and of course I have my fav lady that ALWAYS remembers me. But every single person is genuine and caring. I could spend $ 20 or $ 2000 and they would treat me the same. Repairs are fast, the layaway is amazing, and the sales are awesome.
I haven’t been to many jewelry stores, so i don’t have a large group to compare Zales to. But I can say the one reason I didn’t go into other stores, fear of being judged because I can’t spend a ton, isn’t even an issue. They are better than every other store I shop at! If I got this kind of service at another store I would commit all my money to them just like I have Zales.
Imagine what you’d do if the girl at the ULTA counter or Bed, Bath&Beyond knew you by name or at least remembered what you like every time you came in?!?

Wow, the people here are so nice and super helpful. I never felt any pressure; they never pushed anything on me. It was all about what I needed and what were the best options for me. Great selection and excellent quality. Reasonable financing. I would definitely return and I recommend them 100%.

BUYERS BEWARE… I would like to rate at a ZERO star, but sadly it isn’t available… I have been a 10 year Zales customer, both here in Modesto and also in Bossier City, LA — where my husband has been stationed for his active duty career… We arrive home and I noticed my ring had split! I have the «lifetime warranty» and took it in on ¹⁰⁄₃. Was told no problem, I’d receive it back by ¹⁰⁄₂₁ with no charges because of my policy. I called on ¹⁰⁄₂₃ and was told «I don’t know why it still shows it at the jeweler’s, we’ll call tomorrow (Monday) and get back to you»… Sadly, no follow up. I called Mon evening (¹⁰⁄₂₄) and was told the same. No one had checked. This is my wedding ring for Pete’s sake! I get a phone call on Tues about noon and was told $ 1600.00 for repairs. I explained that I had a policy and she rudely told me that it didn’t cover shanks and that had I not had my ring sized so often it wouldn’t be so thin and have cracked… I told her I had it sized ONCE and it was down, not up. And that it was created that thin/​small so if it is a manufacturer’s defect, I should not have to pay. I was told «I don’t care, it’s $ 1600», so basically holding my ring HOSTAGE! I wanted a manager, but was told he’s not in until 1. I had him call me. He told me «sorry, it’s $ 1600» the «sorry» was a SOL sorry, not an apologetic sorry. This is the manager for Pete’s sake! I then said if he can’t do anything for me, he can over night my ring and I’d pick it up to take to another jewelers to fix it. He said «thank you, good bye» and hung up! WELL, I don’t take kindly to a company I’ve spent a lot of money in over the years to treat me that way! I called corporate and filed a complaint. I explained that I knew about a trade in policy and that could have been offered instead of trying to spend that much on repairs. I would have gladly done that! But, sadly, the manager didn’t even offer that. The rep was SHOCKED at the rudeness and that at the very least me not being offered the upgrade on my ring… She said it was being sent to the executive because this should have NEVER happened.
Less than 2 hours goes by and the manager called me! Honey in his voice stating that the ball was dropped several times, can’t believe no one called me the give me an estimate or update until AFTER I called to check on the status… And he would like to go ahead and do the repairs for free.
Sure, it was a manufacturers defect and SHOULD have been done at no charge from the beginning, not giving me the headache it has… Since then, I still had to call to check on the status to see what was going on and I FINALLY have my ring back, at no charge (which should have been done to begin with!), on ¹¹⁄₄. So they had it just over a month.
I would say, beware at this Christmas or at any other time, that should you purchase a wedding set, a ring, or anything and the lifetime policy, something may happen and then you will pay not only and arm and a leg, but ALSO thru the nose. I find it unacceptable. Jewelry can be purchased at a number of stores, so what we as a customer really pay for is the customer service. This place has NONE.