Polly Service Center

When I lived in Nashville, I always took my vehicles to Polly’s, and they never disappointed. One time they took longer than they expected and they TOOK off the labor charge! One time the task was really easy – replacing a radiator cap, for instance – and they wouldn’t charge for labor at all. They would check my engine light for free. They always charged less than everyone else and got it done really quickly. They are conscientious in every sense. The ladies who work there are warm and kind, but straightshooters. I’d rather have that than someone who’s bourgeois and phony, and who charges too much. GO TO POLLY’S.

My alternator died and Toyota quoted me $ 600 – 700 to replace it. I had my car towed to Polly’s, and Dale checked it out, ordered the part, quoted me several hundred dollars less than Toyota, and had it fixed quickly. Emily in the office went above and beyond to make sure that my car got fixed, including helping me deal with AAA’s silly policies. I’m so grateful to Polly’s employees for their help.

I have been doing business here for well over 20 years I knew kenny father and have always loved just stopping by to say hello or to get my car serviced they used to be amaco but now it’s shell. gasoline the staff are always nice and professional also fir people who want their gas pumped they have FULL SERVICE
For NO EXTRA CHARGE is that #Hip or what..

Like several other drivers just now, I pulled up to the non-​working pumps which did everything — including authorize my credit card — EXCEPT pump gas. I had to force the transaction to cancel on my own. Apparently, this place is closed. This is the second time I’ve had an unfortunate experience here, so finally time to review them. Take your vehicle and your money to a more reliable gas station.

My family and I have trusted Polly’s with our vehicles for 33+ years. Such reliable, fair and skilled guys! They never try to up-​sell and recommend something your car doesn’t need. No pressure tactics, just honest hard-​working trustworthy mechanics. Can’t beat the convenient location. They kept my 18 year –old Jeep humming through 220+k miles. Polly’s is THE BEST!

Scammers. Took my car down to have the the brakes and oil changed since they had decent reviews. Ended up breaking our calipers and charging us over $ 600 to fix what was supposed to be a minor issue.
Not to mention, their «oil change» consisted of resetting the message where the change oil indicator came back on only a few hundred miles later. I changed my oil last time and somehow my filter is still there… Interesting.
***Avoid at all costs or it will cost you***

I used to get routine oil changes at Polly’s when I lived down the street. They were always incredibly friendly and prompt.
I moved to Arizona for a bit but am back in Nashville now and needed someone to look at my car; I recently had a flat replaced (not at Polly’s…which was my first mistake) and it has not driven the same since the incident.
I dropped the car off at 8:30am. The woman who runs the office has to be one of the nicest/​funniest people in Nashville. She listened to everything I thought might be wrong with the car, took notes, asked me for the keys and I was on my way. By 11am I had a quote and by 12pm my car was ready to be picked up.
They test drove my car, took all four tires off, checked the rotors and the brake pads, rotated my tires (because for some reason the employees at Firestone put two new tires on the back instead of the front when I got my flat replaced), and then test drove it again.
They also checked all my fluids and adjusted the tire pressure in all of my tires. And all I’m getting charged for are the two new rotors.
I can’t say enough about Polly’s, I recommend them to all of my friends. They are always busy (open at 7am, the mechanics go home at 5 but the office is open until 7) but they always manage to provide speedy service.
If you’re leery of shady auto shops and just want a no hassle experience, I highly recommend Polly’s.

I would highly recommend Polly’s Service Center. I had an issue with my car in December. As you know cars can be tricky sometimes. You think one thing is causing an issue, when really it is something else or a combination of several things. While I had to tow my car there more than once, Polly’s would not give up on figuring out what was really wrong with my car. They were extremely communicative, fair in price and easy/​convenient to deal with. They comped my last tow and gave me a price break on the second one and in addition, replaced parts they had already replaced when the car wasn’t diagnosed accurately the first time. (They stand by their work!) When we determined the final issue and Polly’s couldn’t fix that issue (they didn’t do that kind of work) they recommended another shop that did great work at a fair price. Took my car there and am very pleased! I would definitely recommend Polly’s whether it be to fill your tank with gas, tow a car or have some small issues fixed.
To the people that reviewed and criticized their customer service, I completely disagree! They were all super friendly and very communicative.

This used to be a great place to take your car. But when about six years ago they charged me to replace a radiator that only needed a minor service, I found another mechanic. Thought I’d try them again recently for a second opinion on a brake issue — the estimate was twice what the other place gave me (the additional charge for a unnecessary service) — and then they charged me for the estimate when I didn’t have the repairs performed there immediately. Wow, just wow.

I have taken my car to Polly’s twice now, and have been really happy with them both times. The first time they repaired my brakes for a very reasonable price and did a very good job. The second time, I took my car in for what I thought was another issue, but they called to let me know everything was fine with my car and that it did not require any repairs. I always appreciate their honesty.

Never again. I’m giving them 2 stars for decent service in the past, but it just isn’t the same anymore. Customer service, for one. Everyone there seems ticked off all the time and not happy about having to work there.
Last 2 times I brought my car in for repairs, the mechanics were irritated when I asked how long it would take — it wasn’t an indictment, guys, I was trying to make plans. And they don’t seem to be inclined to answer questions about the work. I get you might be busy, but I’m getting ready to cross your palm with much green, so you should give me a few minutes of your time.
Timeliness is another issue here. I realize they are small, but other service centers send out to parts places throughout the day to get parts the same day. Polly’s doesn’t seem to do that. In case you are thinking I’m being unreasonable and I needed some unusual part for an uncommon foreign car, think again. I’m talking tires for a Toyota. I rolled in on a flat around 2pm and was told it would be the next day before they could get the tire I needed.

I went into Polly’s to buy a break light and they even went ahead installed it for me (At autozone they technically aren’t allowed to help with things like that). It’s a good location with nice folks who work there. I can’t really comment on how they do with big repairs, but not a bad service center for a young woman to get small parts and repairs.

I brought in my own oil and filter since I’m an oil/​gas/​parts snob and asked if they would change my oil for me. They complimented me on my choice of oil, dropped what they were doing, and I was in and out in 15 minutes. They charged me $ 15 which is more than worth it to me so I don’t ruin a pair of dunks or have to deal with disposing of the oil. Thanks, guys.

I’ve been to Polly’s twice now, and I have been impressed with their services both times. As a young female who is obviously clueless about cars, I was skeptical the first time I pulled up, but my car had major issues; and it was the closest shop. And thank heavens it was!
Unfortunately my car decided to break down around 4:45, so the guys were only going to be there for a few more minutes, but I got a call by noon the next day saying my car was fixed and ready to be picked up. To be honest, I had no idea what to expect the cost to be, but my father, who is well-​versed in cars, said they charged me a very fair price and was impressed with their honesty in not trying to F over a 20-​something female who had no idea what could have been wrong with the car.
My second time was today for an oil change. I called ahead to see if they’d have time, and one of the mechanics said he was about to pull a car out and would save the spot for me if I could get there ASAP. I was in and out in about 15 minutes.
Friendly, quick service with people I feel I can trust. Thank you!

Polly’s is on Belmont Blvd. and places like this used to be the norm, back in grandpa’s day, but now are few and far between. They sell gas AND they actually service cars. Our 2^nd car is an 8 year old Toyota Camry. It has way over 100k miles and we got tired of going to the dealer, where they charge top dollar in addition to always finding more stuff to fix no matter why we are taking it in there.
Polly’s is convenient to our home and they charge less than the dealer. They aren’t dirt cheap, but I would say at least 20% less than the big Toyota dealer charges. I guess the big dealer has to charge more to pay for all the ads they run. We have been to Polly’s 3 times now, once for brakes, once for belt and water pump, and once for a tune up. Each time, they charged a fair price and the repairs were done correctly.
I’ve been to other small shops in the past with my other car where I had to take a car back a 2^nd time after they tried but failed to get it done right the 1^st time. Talk about a major inconvenience. At Polly’s, they know what they are doing and they seem like nice folks as well. As we also like to support our local neighborhood businesses, going back there is a no brainer.

I’d gone to Crest for Honda an oil change (they have specials to lure you in)… I knew the’d come up with at least $ 600 worth of work they wanted to do, and they did. $ 400 or so worth of Crest’s estimate I got done at Polly’s for $ 214 and the rest — meh, doesn’t need it except for the wipers which were oddly very reasonably priced at Crest.
Polly’s is a lot like what gas station used to be, it’s straight out of the late 70’s, but in a good way. I’ve never personally gotten the negativity or $ 100 oil change, all I know is when dealerships won’t return my calls Polly’s has always done so, cost a reasonable amount, and didn’t pull the entire engine apart to find carbon scoring on the side of a capacitor that will cost $ 600 to fix but really doesn’t need to be fixed for the next 6 years.
I don’t know, there’s something refreshing about that smoke filled establishment, knowing that they’re there to get something done and then to get you on the way.
You can say the other companies are being proactive in finding all of these things, or you could say they’re expecting you to be reactive and give them a carte blanche. I don’t feel I get that with Pollys.
Now, here’s the thing — I pretty much hate all car repair places, I have extremely good reason to. I do not hate Polly’s. Polly’s does not stare at me dumbfounded when I say «yeah, I know that’s an issue, I’m fixing it myself» or, for that matter, even bat an eye.
Eh, I don’t know… if you need serious customer service skills or handholding, probably not going to be the place for you. They seem to be a decent bunch that focus on getting it done and probably are not going to grill you on the finer points of your day.
This past repair, which took them about 2 or 3 hours to do, would have taken me 5, would have required another jack, and would have frozen my ass off. It cost $ 41 more than I would have been able to do it for myself, took 3 hours less, and at no time did I risk a car falling on me.
So yeah, I am digging them
I’ll change my review if I ever have reason to hate them though…

If you don’t mind car service that cost more, takes longer, and is makes the customer feel like a nuance then Polly’s Shell is a great fit for you!
I have taken a number of vehicles to Polly’s over a period of about 5 years. For some reason I keep going back, but after this last $ 100 oil change I am done.
The service representative is rude and coarse and generally hates her job from what I can tell. I can understand that and look past it. They tend to be a more expensive than other places, but do decent work.
We have had thermostats on two cars replaced there and didn’t have any problems. However, we had break pads and rotors replaced there and they squeaked as we pulled out of the parking lot and didn’t never stopped. (minor issue, if guess).
Yesterday I went in for an oil change and asked for an estimate on replacing the power lock actuator on one of the doors. I received a call with the $ 350 quote and decided to wait on the repair. I was shocked when I picked up my vehicle to have a $ 100 bill for an oil change. Apparently estimates for doing a job cost an hour of labor (and I got a deal of ½ an hour).

As a poor college student at Belmont I drove a 12 year old Honda Civic. She never had knock out drag down problems, but I did take her to Polly’s for a few things here and there upon recommendation of a fellow student for proximity and honesty. I got both.
Problem 1: my trunk would not close. I had taken it to a service station off West End and they quoted me a price including parts. Okay. Took my car to Polly’s. Dude comes out with a crowbar, fiddles around with the latch, strong arms the back of my car for awhile and Voila! my trunk shut and continued to shut for years to come! The price? I bought that guy a pack of cigarettes. Seriously — honest nice guys.
Problem 2: needed brakes. Fair price (according to my dad) and it was done in a day.
They will give you good natured ribbing for foreign cars, I got told numerous times I should get a Ford. They’re just honest and funny. If you want to pay more at some sparkling clean chain joint in Cool Springs — go for it.
I couldn’t care less if a mechanic shop looks tidy or the people are customer service experts. I want my car fixed fast, honesty and my wallet not to cry. You’ll get that here.

I have always had a good experience with these mechanics. Typically when I get an estimate, I’ll try to verify the true cost online or with friends who know about cars. After doing this, Polly’s estimates typically check out.
I am sure there are places that are cheaper, but at least here, I’m fairly confident I’m not getting hosed.
FYI, they don’t do tire alignments.

Well,
I certainly am not one to ever assume I could diagnose a car over the internet and order a part to fix it; that’s what I would pay others to do for me. But I do know when I’m getting jerked around by someone.
Before I relocated to Nashville, I used to get my car serviced by a mom and pop place that was completely honest, trustworthy and prompt. Those are characteristics that are pretty hard to come by nowadays. My business car was hurting pretty badly, and before I ditched it at over 200K miles, these guys were getting a lot of my business. The place is certainly no-​frills, but the people that work there are straight shooters and know what they are doing. They repaired some things free of charge when they couldn’t figure out exactly what was wrong and referred me to a good transmission place that finished the issue. Their prices are very fair and I have recommended them to numerous employees, all who have had great experiences.
Fortunately, both cars I have now are newer so knock on wood, I shouldn’t have much need for them in the near future. But if I do have car problems in the future, I’m going to these guys.