Royal Sonesta New Orleans

My first time to NOLA and was crazy excited. Also this was my 19 wedding anniversary. This was the reason we came.
We were checked in by Rene. He was fantastic. He told us about some really great places to eat and some wonderful bars to hit. He was the BEST!
Now the reason for the 3 stars.
1. Our first night I got to was my hands and underneath the sink starts leaking. Water was all over my feet and the bathroom floor was covered with water.
2. We never seemed to have hot water in our room. I’m not sure why. We called maintenance twice and NO help there. Nothing like a cold to like warm shower every day.
We do plan on coming back to New Orleans but will not stay here. We will stay at another hotel and hopefully we’ll have better luck.

Great hotel right on Bourbon St. Craziness outside the door, sanctuary inside the door. Remarkably quiet. Only complaint is that the Internet is so bad — completely unusable. I upgraded to get the speed boost, but it is not worth it… The connection is unstable and intermittent: page loads stall & time out. Burning through the data on my phone instead.

Stayed here Sunday night June 5^th. We decided on a balcony room overlooking Bourbon St. Room was very nice, recently renovated and nicely done. The bed was very comfortable. Bathroom very clean with nice amenities. The room was not large, but we didn’t expect that as this is an old classic property. We enjoyed the balcony above the street, and all it offered. Be aware, music is loud on the street below. With the door closed and drapes pulled, sound was muffled but still there. If that isn’t for you, get a different room type. We loved it!
This will be our go-​to hotel on future trips. Since we now live only three hours away, we will be here more often.

So many great things to say about our experience at the Royal Sonesta in New Orleans.
We just had our wedding there in May. The hotel is beautiful very glamorous and old school, it is in the middle of everything in the French Quarter. The rooms are nicely appointed and pretty sound proof.
The staff is exceptional! Very kind, attentive and happy to help. I think it must be a good place to work since the employees seem so happy and upbeat.
Lastly I’d like to recognize the Events staff — particularly Wyeth and Jessica, they thought of everything for us for the wedding, they kept us on task and kept the party moving at a perfect pace. We were from out of town so there is so much to orchestrate, it was a blessing to have them both taking care of the details.
We loved every moment of the experience and highly recommend Royal Sonesta and their events team for any special occasion.

Extremely disappointed with this shady hotel. I cancelled my reservation to this place and stupidly on my part didn’t get the confirmation number. They still charged me and Wade never returned my call when I complained.
So even though I never stayed here, I guess technically I was a customer since I paid anyways. If I could give negative stars, I would.

We booked a room through Hotwire last minute for $ 99/​night. We arrived at 3pm and were told our room was not clean yet and it would be another hour. We decided to go eat some lunch and came back about 1.5 hrs later. Our room was still not clean so the manager upgraded us to a poolside room! All of the staff have been super personable and attentive. The room is beautiful and extremely comfortable. Surprisingly, the pool doesn’t cause too much noise either! Overall, very pleased.

Fantastic décor, great service, clean, and worth every penny!
I did a ton of searching for the perfect room for our romantic getaway and this was the right choice for our trip!
We had a balcony on a side street and even with all the folks out at all hours of the day and night the noise never bothered us.
The balcony was shared by two other rooms but no one was checked into them the entire time we were there. May have been a kindness given to us from the front desk clerk. When Vance checked in he let them know he was proposing to me! Then they told him they would send a complimentary bottle of champagne to the room to celebrate!
We will stay here again! We lived the room and the hotel!

I stayed here for a weekend and they made my stay so pleasant. Located in a great spot on Bourbon street, you just get out of the hotel and they party is right outside. We got an upgrade to a bigger and more private room in the back of the hotel, so we could get good sleep while people were still partying at late hours. The upgrade came along with a nice wince happy hour and breakfast Buffett which made it totally worth paying for.

Very nice and clean hotel. Located right on Bourbon Street. The staff at this hotel really is what makes it shine. Every single one of them was super polite, outgoing, funny and friendly. I cannot rave enough about them all. Front desk, doormen, dining staff. All fantastic. I came here with a workgroup (about 175 people) and trust me when I say, we were a rowdy bunch. This staff handled us perfectly.
The room we had was clean and overlooked the courtyard. Which was nice because it was quiet. Keurig in the room for that first cup of AM coffee. Bathroom clean and inviting. GREAT lighting for makeup ladies.
The food prepared for us was buffet style for breakfast and lunch and it was outstanding each time.
Literally as soon as you step outside, there is Bourbon St. and all of its glory. Right in the heart of NOLA.
I had a great time here in his city and the convenient location of this hotel made the stay even better.
Thank you to the wonderful staff at this hotel for a great experience.

Have been staying here each year for a number of years. They have a renovated section that is so much nicer than what I have experienced in the past. It is crisp, clean, quality (thick, absorbent towels), extra plugs built into the nightstand. The bath is equally upgraded. Was a pleasant surprise

My best friend and I stayed here during a recent (Feb/​March 2016) trip to New Orleans and could not have better things to say about this hotel.
The room was beautiful, the service was great and the you cannot beat the location!
We were able to go out and about throughout the day and night but still be able to stop by and drop off our stuff or take a quick rest. Its perfectly located!
The new renovations made the hotel seem extra plush!
I cannot wait to go back to NOLA and stay here!

Excellent hotel. The room was clean, up to date, ample soft towels, large tv, cold refrigerator, large spacious bathroom… except it only had one sink.
The staff was super accommodating. The jazz club lounge in the lobby is perfect. The Oyster Bar restaurant offers breakfast, lunch, and dinner and all taste wonderful.
Job well done!

The good:
Hospitality is awesome here. We were greeted at the door, and the staff made us feel warm and welcomed.
Location to Bourbon street. This hotel is on bourbon street. Right across from musical legend park. Great location if your here for a party.
The bad:
Price! This hotel is about 100 $ more than it should be. Not a lot of amenities are included with the cost. You are definitely paying for location and a name.
Location to bourbon street. Unless you get white girl wasted, the noise of bourbon street will keep you up until about 0330 in the morning, then starts up again at 0830. As mentioned before, be ready to party, or don’t stay here.
The smell. As with most party blocks, the streets have a sickly sweet smell that penetrates through the walls of the hotel.
Adjusted ranking from 3 – 4 stars based on customer feedback. I feel this is important in a consumer/​producer relationship.

Lovely little piece of history. Wonderfully renovated with a fabulous staff. Everyone from the front desk to the bellman to the cleaning staff was pleasant and hospitable.
Room was nice. Bathroom small. The balcony rooms were amazing for small parties.
I couldn’t give it 5 stars because if you are a light sleeper, you can hear all the commotion on Bourbon Street. Granted, it’s a hotel on Bourbon St and maybe that’s what guests want. For me, I wanted sleep.

First of all let me tell you that if you stay at a property in NOLA on Bourbon St in the French Quarter, it’s going to be loud with revelers and party goers. Not the hotel fault, if you want quiet, go to Orlando…
The Hotel is perfectly located for the FQ experience, and I picked it because you can reserve rooms with a balcony on the street — ours was on Conti. That’s what we wanted, that’s what we got. The only minus is that in the middle of the building the balcony — ours — is narrow and not covered, unlike the rooms to our flanks. That’s too bad, I would have paid a bit more for the additional comfort of a wider footprint and being covered, since it rained last Friday night.
The room was comfortable and clean, BUT, on the balcony there were cigarette butts, and a cardboard coffee cup with liquid and more cigarette butts. In other words, the cleaning staff did not get to it before we checked in on Thursday afternoon… Until Saturday. Can I say «yuk!»? Another balcony ding is that the chairs are all plastic, and no table — I checked the wider balconies have the same plastic chairs and no tables. Eyeing other properties with balconied rooms in the FQ, I saw many with wrought iron furniture on the balconies.
Another oddity is that given the type of hotel this is, the room fridge was empty. Strange…
Service was spotty. The first night, Thursday, a waitstaff showed up to turn down the bed in the evening, with two chocolates, etc. Nice. Too bad we never saw her again for the remaining two nights… Weird.
On the plus, the folks at the desk and doors are extremely friendly, the little coffee shop has good coffees and great pastries, and there is an upscale restaurant, a moderate restaurant choice, a bar, and a bar/​music lounge in the building. Everyone is very nice.
All in all, given price and choices, I doubt I’ll go back to this one, when there are so many around to check out.

Since our experience was brunch, not the hotel itself, I hesitated to write this review. However, after reading the reviews of others, I feel our experience represents what others have said & felt so here goes.
Christmas brunch: $ 75. We had no reservations & can now see why they weren’t booked up.
Only soups were a gumbo & squash. Soup was tepid, soup «bar» messy. There was a large bread bar & I found a good yeasty roll. The gumbo was full of shrimp, sausage. (Later the waitress told me she could heat anything. That’s nice but shouldn’t be necessary.) The staff seemed overworked (we were initially led to the wrong table — people were EATING there), but by & large tried really hard to accommodate. $ 75 included unlimited mimosas & my glass was never wanting.
It’s hard to explain the worn, tired, outdated, rather unkept appearance. Like where we were finally seated along the wall, there were bumps in the carpet from electrical or whatever, but dust had accumulated. I even made the comment that I smelled moth balls. Hubby pointed to the, rather outdated in my opinion, cloth decorations on the tables/​buffets. Made sense to me.
Hubby was delighted w/​the fresh oysters. Also the shrimp and crawfish. His omelette looked appetizing. Most desserts were to die for! The pralines were tasty but grainy and I’ve had better macaroons. My egg on artichoke was not properly cooked. The broccoli was hard, and too garlicky as was the cornbread stuffing.
Pictures are worth.. .

wow this place is an amazing place to stay at if you are in the French Quarters. This place is a deff a 5 star hotel. They have so many great things to offer for someone who is visiting. It can start from the valley they offer to the great views and rooms they have too. And have great customer service always available to help you with anything you need help with.
Loved our room was so clean nice and had plenty of room and great bathrooms too, Had an awesome view, you can walked out side and go straight to the pool if you want. The room service was amazing.
There is always lots of staff around always smiling and being helpful. the door guy was also awesome too ever time i would leave and come back he had a great energy and small talk to him
Its also nice staying here because right when you walk out you in the middle of everything. you walk right onto burborn street and downtown. You can experience the big easy street and be able to go back to your room very easy and not have to worry about driving around. lots of great places too eat around.
This is a very high upscale place to stay and also has a small nice gym i happened to use a couple time early in the morning too. I would recommend this place for people to stay at for a great experience.

This place is nice but very old. The rooms are tiny. The amenities really stink. The location though is amazing. If you’re in town for a conference, maybe pick something closer to the convention center. If you’re in town for a conference but only plan on drinking and partying on Bourbon, then THIS is the place. They refuse to provide the right phone number for you to call the front desk but instead give you the national call center number and they’re pretty much useless. I hate when companies do that. The phone number is (504) 586‑0300

New Orleans is not all about the French Quarter. For first timers, however, it is the place to be. Sonesta is located in the heart of French Quarter, the most happening part of Bourbon street.
It’s tempting to get a room facing the street or even with a balcony, but trust me, get an inside room if you want to get any rest at all.
Sonesta has a lot of the old time charms, just like the rest of french quarter. Rooms are recently renovated it seems. You don’t get a lot of space but it’s comfortable and clean.

Since we are in the hotel every day at 3pm the Fire Alarm is tested in the hotel during at least 30 minutes.
When I called the reception they told me they don’t understand my problem.
Renovations are maid in the hotel so it’s very difficult to rest between the alarms and the drill noise.
This is not what I expected from a Sonesta Hotel.

Larry Was my walter And service Was excellent.
My breakfast Was eggs With Jambalaya And mimosas to Keep the party thanks.
See You in February.

Großes Hotel auf der Bourbon St., welche man sich wie eine Mischung aus Reeperbahn und Ballermann vorstellen kann. Wenn man ein Zimmer zur Straße hin erwischt hat man verloren, es sein denn man geht selbst nie vor 3am ins Bett. Zimmer nach hinten raus oder zum innenhof sind prima, auch Nebenstraße geht. Hotel hat vier Sterne, ist entsprechend unpersönlich bis unhöflich. Typisch amerikanisch hier: May I help you? — Aber wenn man dann wirklich ein Problem hat ist es mit der Freundlichkeit schnell vorbei. Das beste ist noch der Jazzclub in der Bar, der wirklich mit die besten Musiker der Stadt präsentiert. Ansonsten: es gibt nettere Hotels…