Express

Bought a blazer here. The tags fell off when I was trying it on. I asked the sales lady about return policy and she said, «You can bring back for refund in 90 days». 3 days later I brought back because it was tighter than I thought and they said it’s not returnable because the tag is off. I’ve never had this problem with any other clothing store including Macy’s. This is absolutely ridiculous. I would give this store negative star if there is an option.

This Express store is a fair size, but it carries limited clothing! I was here the other day because I had a few clothing items I was curious to try on that I had seen in the online catalog, and this store had less than half of the clothes that I had seen in the catalog, and only one of the items I was interested in trying on.
The online store carries more clothing than is offered in store, but in other Express stores I’ve been to, most of the clothes I saw online were offered in the store — but this was not the case with this Express store.
There are much better Express stores in the Bay Area that you can visit, and there are much better clothing stores in the NewPark Mall worth visiting. This store is a skip for me.

Reasonably prices, however it seems they think they are better than other people, I mean I don’t care if you don’t greet me, least don’t make me feel like a unwanted guest with the nasty «you better not ask me for anything» looks, I mean damm probably the most unfriendly store in the mall.

My go-​to express location. Staff has always been very accommodating, friendly, and helpful. The store itself is clean, they keep up with the mess created by customers which is good. It’s hard for me to shop in a disorganized environment. This location is not as well stocked as others like the valleyfair or stoneridge locations, but they have most of the new inventory that you would see online. Overall, very agreeable location, clean, and good service.

Truthfully, I dread coming to this location. The staff is highly unfriendly and never greets you — even if you do make eye contact. It’s uncomfortable and awkward to shop here. I’m sorry but it doesn’t take a lot to greet someone, that sets up the shopping experience for a customer. Word of advice, acknowledge your customers and you might see a boost in sales. As far as merchandise, there is decent selection but I would definitely go to the Valley Fair location.

Inexperience staff… Got in line to return an item and asked the girl in black glasses doing check out work to see if she can help me find a suit in 38L, because I bought one in 38R and it didn’t fit my boyfriend well. And the girl just said the line is long and she can’t help me and someone on the floor can and that I should go look for them… And when I finally found some workers chatting on the floor they are very inexperienced! The staffs in the San Rafael north gate mall are a lot better… Low energy staff = bad customer service

Staff is very friendly. Manager was very rude. She would not honor my coupon because I was 10 cents off. Nothing in the store is even close to that. Me and my girl used 2 seperate coupons and saved even more money.

I was on business up north and needed some new clothes. It started off well, until the cashier.sigh. I wouldn’t name names, but she probably knows who she is if she reads Unilocal reviews (doubt it)
Long story short, My phone died and i was slightly aware of an express promo during the weekend. She wouldn’t help me out, I thought nothing of it, bought my clothes and went back to my hotel.
Charged my phone, checked my email for promos and sure enough, Spend 200 get 40% off. So, back to the mall I went for my $ 80+ saved.
What bugs me most about this was her coworker standing next to her, when she told me she couldn’t help me, the coworker had a look on her face like seriously?
I’m not sure about most people, but if it were me, i’d give someone a break if their phone was dead. That’s just me.
Anyways, be lucky this isn’t a one star, the service, besides the promo thing, was mediocre at best, overall experience, I will not be returning to this express anytime soon while on business again.
I almost returned all my clothes…

Extremely friendly staff at this location. They were very profession and patient as I probably spent over an hour or so trying on different clothing pieces and shoes. They also offered to take the time to look up a particular dress in a different size at all the other Express locations.
They have a great selection of clothing, ranging from professional to casual to club wear. Although it can be pricey, you can’t beat the quality pieces you find at Express.

Let me start by saying customer service at this store is beyond exceptional. Workers are so friendly and they’re actually willing to help you find outfits. Other Express stores like valley fair and great mall also carry limited sizes for smaller people but this store had the photographer pants in a ²⁸⁄₃₀ and in black but valley fair and great mall didn’t! This store even put my pair of pants on hold until I got there! Other stores would put it on hold and after a hour or so they would put it back on the go back rack. The manager here is so nice as well ! Always willing to help! I’ll be back again

Came here right when they’re suppose to open, since I have two little ones and expected it to just be a quick in/​out trip. When I got here at 9:59AM, the staff of three came out and pulled down to gate to lock it. My guess is that they are making a quick starbucks run. I know they saw me, yet they still left and have been gone for 20+ minutes. Poor service!
…They just got back. And I WAS right! Starbucks in their hands!

I grew up in Fremont and well New Park Mall was the closest mall. So I’ve seen its ups and downs over the years. Express hasn’t changed. It’s always been a staple at this mall and as I grew up, I realized, I can finally shop in this Express store full of the glitzy clothes for grown ups who want to sexify once in a while.
I still shop here when I go to this mall and the sales racks are great. Lots of variety. I was able to pick up something even for my mom this Christmas season. That’s right. My mom’s going to rock some Express gear this year.
Just remember, don’t go on Black Friday as the lines are atrocious. But then again what places don’t have crazy lines on a big sale day?

I don’t like giving bad reviews, but I had to for my bad experience here. Express (women) locations is crap! They have terrible customer service! I asked them to check to see if they had a dress at a different Express and the lady, name was Venus, had me stand over by the fitting rooms by the phone over there. So I waited for 30 minutes and I saw her looking at me standing there waiting for her and she didn’t even approach me! I walked out, put the clothes I was about to purchase down, and left and have not gone back since. This wasn’t the first time I’ve experienced bad customer service at this location. I would rate 0 stars if I could.

So, I’ve a bit of a deal slut. Naturally, when I got the email that Express was having their 40% extra off clearance, I couldn’t help myself. Found myself waking up earlier than I ever have during break and found myself driving over to the nearest Express. Now, Fremont/​Newark area is in no way a fashion capital, but maybe that is one of the reasons why there is quite a large variety of inventory in Fremont’s Express.
So, my first and really awesome find in Fremont Express. I had been eyeing this ONE banded color blocked dress online and in stores for… literally 3 – 4 months. I couldn’t bring myself to pay over 40 – 50 for the dress even though I loved it. I had a strategy though. I had a $ 25 Express Cash and those can’t be used on Clearance, but it can be used for the deals on regular priced items. For example, those deals that are like 30% all dresses or outerwear or buy 1 get 1 off, the Express Cash can be used for them. So when I saw that dresses was either having a 30 or 40% sale, I went on literally a hunt for them. I called…4−5 stores because of course it was sold out online and no stores had my size. I didn’t bother to call this location because I looked for the dress here once and remember not finding it. I was really surprised when I called as last and final resort and they had it! I put it on hold and went ASAP. Got a 98 dress for 30-​some dollars. WIN.
Today, too I really liked what I found in this Express. I think they seemed a little understaffed because they have 1 employee running the stock, fitting room, phones, and cashier, but she was really good at it. She was really friendly and helpful even though she was really busy, so double kudos! Really like it when employees are nice. :) I got jeans for 24, formal «editor» pants for 18, and a rouched skirt for 18. Above 50 so I got Express Cash! Will definitely come back to use it and will stop underestimating this Express store just because it’s in Newpark Mall. :)

One of my favorite clothing stores. I would wear almost anything from here except for their polos which have the huge ugly logos.
Over the years, I have bought suits, pants, shirts, jackets, belts and jeans from here. The clothes are stylish and reasonably priced if you wait for a sale. Service is OK depending on who you get.

Not greeted by the sales guy or the greeter. Since I used to work for them years ago, I was a bit disappointed at the service of this Express location.
As far as product selection, they had a decent amount stuff in stock.

Love Love Love this store, great in style clothes the last and fit well! This location is not my favorite; the selection is limited compared to the Valley Fair location and Stanford, but I always check it out and will often buy items here too.
They have everyday wear to business casual and suits, Jeans and now gym style clothes to. Must try on everything before you buy it I am usually a medium but tend to buy small sizes here.
Be sure to check it out!

Are you kidding? This is THE worst Express I have ever been to. Their customer service is nothing short of SHIT. I do notice that the other 2 reviews were written at least over a year ago, so it’s probably the new girls they have staffing the place.
I went there and asked the lady to check in the back for more sizes. Without even looking up, she said «This is all we have». She also refused to check for the item in other locations and
I got one of the $ 25 off coupons a while back, and I went to the Valley Fair location a day before it could take effect. The sales associate there told me I could buy the items first, and return them the next day and buy them back so that I could use the $ 25 off item. So I tried that today at Newpark and the sales associate said I couldn’t buy the same thing twice. Her EXACT words: «You can’t buy an item back after you return it». WTF? I bought it once, I can’t buy it again? This is NOT stated on their return policy either. And she said, «We don’t give price adjustments». Actually, on the back of their receipt, it states, «We will honor a one-​time price adjustment when an original sales receipt is presented within 14 days of the purchase date.» So she said that if I could find the two items I was trying to return on the floor, she could make the exchange. So I found the two items on the floor. And I asked her if I could keep the original because they didn’t have one of the shirts in my size. This, she declined also, saying that even though they were the exact same items, she could only give me the new ones because she had to retag and steam the returns I would be making. I responded by telling her that if I kept the old ones, then they would be saving work because they wouldn’t need to do all of that. She said there was no way they could do it because I couldn’t buy an item that I wanted to return. I honestly fail to see any sort of logic in their reasoning, so I plan to avoid this Express at all costs, as well as return the shirts without buying anything back.
Not only that, but the same girl who I talked to the first time I went said that they keep all returned items in the back for 3 days. So I don’t get why she would refuse to check for sizes in the back when I asked. Lazy and hypocritical.
If you want good customer service and a wider selection, go to the Valley Fair location. Might be more of a drive, but it’s worth it. Not only is their staff willing to help you get a good deal, but they are also very fair and polite when sorting our discrepancies.
I gave them 2 stars just because I like Express’ business clothing. Tasteful and reasonably priced. However, this particular location needs to work a LOT on customer service.

When I was in HIgh School from back in the day… I would go here after school and buy hella shit from here! They have the cutest outfits that you can put together including the accessories! In this location, they always have everything stocked up and oragnized too! The staff are alwasy nice and helpful! I love it when they have their SALES going on because you can purchase the items for hella cheap!!! I just recently bought a shirt dress for $ 5.00, and the original price was like $ 25.00 or $ 35.00, I think? Anywho, this store never lets me down!!!

Express is one of the few stores in ghetto mall that is not sub par. I’m still a trifle upset with Express because the San Mateo location snubbed me… but I suppose I can’t hold the actions of one snarky sales person against every Express for the rest of time. Plus… I hate everything at New York and Co and the Gap right now so I’m left with no other choice.
This store is well stocked so you can expect what you find online to be in the store (unlike ghetto Gap and ghetto Macy’s). The sales people are nice, there is nothing on the floor, and if you face toward the inside of the store… you almost feel like you’re in a good mall and not Newpark.
Oh God I miss the Tyler mall!!!