Fast Move Van Lines

They were so nice before they picked up my items but after they picked them up and I had to speak to Lilly it has been a nightmare. She yells at me and make nasty comments. It has been 9 days and she won’t return my calls I have no itemized bill (she said she would email me 7 days ago). When I called again today to find out about the extra 747.00 and ask again for an itemized bill she said, «I don’t have time for this, I am off work in 5 minutes. I will make a note to do it tomorrow.»
Wow thanks. I have only been waiting 9 days I guess another doesn’t matter! It bad to be scammed but even worse when they scam you and treat you like trash while they are scamming you. That girl needs some manners. Tried to call and speak to the owner and was told he is out of town for a month and he doesnt have regular hours when he is in the country. So I guess I just wait until they feel like sending my things. Suckers beware.
Finally, my things arrived — short of several items. Also they charged me for several rolls of tape and I found 4 of those rolls packed in one of my boxes. Dumbest criminal footage! I sent emails regarding my lost articles and the unused tape I was charged for and no response!
PLEASE DO NOT USE THIS COMPANY! And if you have and are unhappy also you can file a complaint against them at The U.S. Department of Transportation Federal Motor Carrier Safety Administration web site at
or call 1888−368−7238

I’m sad to report I had the worst possible experience with this moving company. My mistake for not checking Unilocal ahead of time and being naïve. I just did not assume in this economy and day-​and-​age that any type of company could get away with such un-​ethical and unprofessional actions.
In a nutshell, I was asked to sign and initial the entire contract with them before they even started packing my items, in order to «Open the Contract» and then the numbers/​amounts were filled in afterwards. They upcharged 40% on my move with over estimated packing supplies, a false stair charge and an increased scale amount the company would not show me the documentation on either via email or at time of delivery. I tried to fight each of these with the young, inflexible dispatcher, Lily (with photos and evidence) and lost at each turn. I also was forced to pay in cash and not get billed later for the overage amount.
My desk showed up broken. But the worst part is that they REPLACED my 4 foot tall wardrobe box of ALL of my clothing and shoes with a small, empty, crushed un-​numbered shoebox of spatulas (without a lot# sticker) in my shipment so that the sub-​contractor counted 29 items and delivered them to me with a sad shrug. Suffice to say, I am newly arrived in NY from CA without more than one jacket and November is right around the corner.
Whether out of theft, neglect or spite (because I was causing so much trouble on the other up-​charged fees), I have lost my entire closet of clothing and shoes. They want me to file a claim, where I am likely to get little to nothing for everything gone.
Even though I have an intuition that they are not really putting effort towards locating my box, I feel helpless and I’m scared to even follow up with them about tracing my lost wardrobe because of their lack of ethics. What a super bummer.
I don’t deserve this and neither do you.
(ps. I will edit and/​or remove this if my wardrobe box is located)
–Erica
Federal Motor Carrier Safety Administration Complaint # 100 044 748.
Arbitration Case: FMIRI-​133

The short version:
1) my parents ordered a move for me from CA to NY and the sales people allowed them to negotiate a 48-​hour notice before delivery
2) the movers only gave a 24-​hour notice and when challenged they threatened to dump the stuff in philadelphia
3) 24 hours later on delivery day they threatened to dump the stuff on the main street if we didn’t give them $ 300 more
4) they were actually from Brooklyn, NY but claimed the 4 lane street of our building was too narrow for their truck to enter and wanted $ 300 more
5) tricked our friend who was supervising the move by telling him that we given the OK for him to hand over the additional sum of money and moved to collect it right away before doing the move so that by the time i called him and warned him … he was unable to do anything!
6) Long version: Case # 57 173 365 with Better Business Bureau, Inc.

So Ido O. claims that I had a choice of rejecting the movers they sent to my house… first this was not made clear and second what choice do I have when they did not tell me this until the movers showed up at my door. Do not use Fast Move Van Lines; they ARE a broker company. If they are too booked to take your job on, they should tell you upfront and ask you to find someone else on your own. DO NOT USE THIS COMPANY!!!

DO NOT USE this moving company. I had items moved from CA to FL. They delivered my items 3 weeks late. My 1 box of valuables were supposedly «lost». The mover who picked up my stuff was extremeley rude and saracastic. Please use another mover!!!

Moved from California to Buffalo in July 2008. Estimates done. Job subcontracted out to this company. Showed up and loaded the truck. Driver said items would be marked once they were unloaded. (Never done) Paid extra for appliances and a few extra furniture items. Arrived in Buffalo 16 days late. The charges ballooned 900 more than the original due to weight, even though the updated estimate was given after the pick up of our things. The driver said, either pay or I walk. Our new washing machine looked like it had been thrown around, there were large scratches in the dresser, 2 wheels bent off one bed frame, and one frame missing. No refrigerator and 6 boxes missing. So? said the driver… and drove off. Not only did I pay for the extra handling of the extra items on the truck, but also the fees for the added weight. We never got compensated, or our stuff back. Some guy answered the phone 3 weeks later saying they had gone out of business. After that the number was disc. I cannot tell you enough bad things about this company. They will overcharge you for everything. They will unpack what you have packed, and charge you for doing so. They will give you an estimate after «weighing» your things, and the driver will charge more once he gets there. The federal complaint cannot do anything for you either. Neither can the bbb. They can do what they want and believe me they do.

First of all, PLEASE do not be fooled by the people you speak with on the phone. They come off very nice and professional, but it comes down to service and they simply DO NOT deliver. If you are at all nervous/​on the edge about hiring a moving company… KEEP LOOKING!!! Do not book through this broker!!!
Yes, they are a broker, not an actual moving company. They sent people from a company called ASAP Relocations to my house… a company with an F rating by the BBB… I can’t imagine they truly care about their clients if they are going to send people with close to 100 BBB complaints!
I got a bunch of quotes and ended up using them for my move from San Diego to Chicago (yeah… poor research on my part). Aside from the fact that the actual cost was HUNDREDS more than quoted, they LOST/​STOLE MY STUFF!!! (A friend of mine once told me that movers never «lose» anything. Given the characters that packed me up… I’m on board with that statement).
First of all, they sent some shade-​ball looking guys to my place in SD. I had everything packed, but they claimed it wasn’t good enough, and tacked on a couple hundred for packing. On top of all of this, one of them verbally complained about not being happy with his tip… I should have known then and there my stuff was getting accidently «lost in transit». yeah. right…
Skip ahead about 2 weeks. I get my delivery with the appropriate amount of boxes… only they are not all mine! Missing is a HUGE wardrobe box filled with expensive art work and other items. Literally the one box containing things of real monetary value goes missing… coincidence I’m sure… This was also the box the movers insisted on «re-​packing»… making it the only box they got a good look at what was inside…
I called and sent about 3 e-​mails until someone got back to me… 2 weeks later. I told them the story, and they said I would have to file a claim because they didn’t get reports of any missing boxes… The interesting part here is that I told them I got someone else’s boxes and they didn’t do ANYTHING about it. Didn’t ask me to return it or even see what was in it in case they had it reported… nothing. So, even if someone called and told them they had my box, I am pretty sure they would just tell them to keep it!
STAY THE HELL AWAY FROM THIS COMPANY!!! (unless of course you enjoy the feeling of being ripped off)
Next stop… BBB… which by the way, they are not accredited by… their website will mislead you to believe they are in fact accredited.
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Update: In my original post, I indicated that the company did not even attempt to find whose items I had mistakenly gotten, which made me nervous that they were not trying to find my items. In all fairness however, since the post I was contacted to take pics of the items that did not belong to me and send in a detailed description of my missing items. I still don’t have my stuff, so I cannot in good faith recommend the company at this point … but it’s a step in the right direction.
Update 2: Haven’t heard anything back from them since they called for a description… I guess the best I can do is just report them and hope anyone that reads this will at least think twice…