AT&T

Awesome service from Jamie! She was very patient and knowledgeable with my many questions, professional and friendly!

So I go into AT&T today to buy a new phone. I get in there and quickly get my name on the waiting list and was told it’s a 15 to 20 min hold ok what ever att is always slow. I stood in there for 22 minutes while 2 sales reps just stood there talking to each other and point out people in the store. For 22 mins these two continued to have a conversation with each other instead of helping that forever long wait list that’s always there.

Marissa is fabulous to work with. Very knowledgeable and friendly. I was having problems with a phone I purchased somewhere else, it basically quit working only after a week. And because I didn’t keep the box it came in, the place I bought it from said I had to go to At&t to handle it. It took a long while to get this all figured out, but Marissa was with me every step! She even found me discounts and extra data for the same price I was already paying while I was waiting! Even tho ultimately I had to end up going back to the place where I bought the phone to get the issues resolved, Marissa was instrumental is getting the whole situation handled! I will forever be grateful!

No clue what Thomas’ deal was,
but all reps I have ever dealt with at this location (Especially, Christina) have been prompt, courteous, and up-​front. If they didn’t have an answer, they obtained it and followed up with me later.
Though ATT service plans don’t currently suit my families preferences, the staff at this location are of a professional quality that I wish Verizon possessed in their store.
Which is why I keep coming back to check on their plans, as we would love to switch to ATT, based on interactions had with their staff.

Jeffrey Boston was extremely helpful in giving us all the information we needed to add an additional phone to our account. It was quick and painless from start to finish.
Stop by this store and see Jeffrey!
RC

If I could give ZERO stars I would. Walked in to look at the Samsung Galaxy S5 and it was locked with a password. We asked the girl that was checking people in (fake eyelashes and hair) if she could unlock the phone for us so I could look at it. All she said was «nope» so my fiancé said «so we can’t look at it?» She said «nope not right now someone has to reset it» she refused to find someone to reset it. We walked out very unhappy and they lost a for sure sale I broke my phone and needed to buy a new one and I planned on getting a whole new plan with them because I’m a Verizon customer. I will not be switching to AT &T. Worst customer service.

If I could, I’d give 0 stars, but that’s not possible. The workers here are nice, except for one. Christina C. This worker in particular has a sort of attitude that should not be presented in any sort of work place. I told her that I didn’t want the Next plan, but she kept pushing. When I told her I didn’t want it, she told me «I don’t appreciate the attitude you’re giving me, and it won’t get you anywhere with me.» We haven’t got anywhere. I just came in to get a new phone. I ended up walking out of the store pissed off. It was good that the Verizon store was just right in front of this store.

We are 70 and 80 and not exactly conversant with IPhones .
We went into the store today without a scheduled appointment. Who knew? (Apparently everyone but us.) We immediately landed on the reader board in the #1 «Walk-​In» position.
Within moments of being seated, after the walker was parked, out came the most remarkable customer service person named Kayla.
For the next hour, displaying the patience of Job and the friendliness of Ellen, she helped my partner and I transfer one number from one phone to the other; picked out an easy to remember new number for the second phone; set up the appropriate apps on both phones, etc. She even made the type font on my partner’s phone extremely large which he really appreciated.
All the while, she stayed focused, friendly and efficient.
I used to manage a large marketing staff. Customer service reps like Kayla are very hard to find. Give the lady a vacation and a raise!

Based on some of the previous reviews, I was a bit hesitant about shopping at this AT&T store. But our appointment with Maddie was fantastic! She was very helpful with sorting through all the various upgrade options. She is so knowledgeable, she could be the store manager. She’s also a great listener, and we both came away very happy with our purchases.

Haha, the people here are actually idiots, or just incredibly slimy people. So my family changed to at&t from verizon where they were like «yeah just bring your phone in and we can transfer it».
We bring our phones in.
They were like these don’t have sim cards even though we told you your phone was totally fine when changing from verizon, but you’ll just need to buy 3 used phones from us for $ 1000. — Or you can just add a line for $ 35 dollars each (um no, that’s actually why we are changing– stop lying to us about things you can do so we could clearly see this wouldn’t be a smart switch)
So we buy used phones online.
Me and mom come in.
«Sorry you need to have the owner of the account (my dad) here»
I go back to Seattle, while my mom goes back in and gets her phone transferred the next day with my dad– Because I have to go to my job because most people have better things to do than deal with than At&t day after day.
I come into a store in Seattle, this is my third trip in after being told my phone wouldn’t work and then after they said I wasn’t an authorized user and couldn’t transfer.
«Everyone else but you is an authorized user» (They totally messed up making me an authorized user in Olympia, by making everyone else on the plan a authorized user, but me.)
Nice one at&t, and you also tricked my mom into getting a land line in addition to being complete idiots and not being able to do a really simple job like clicking a name on a tablet. Well done.
Way to slime it up by lying to my family and tricking them into buying things.
Also the worker wouldn’t stop hitting on me, WHILE telling me he couldn’t do anything. (No, I don’t really want to talk about my ethnicity with you, I more so want you to do your job.)
Classy.

After some confusion on upgrading my dad’s phone, I spoke with the manager, Dan. He was very patient and helpful. He solved our issue quickly and to our satisfaction. I would highly recommend this store.

These folks were really helpful! Went in the other day with a pile of work phones. My employer switched from sprint to AT&T and we needed all the new phones to have contacts migrated from one old phone. I wish I had gotten the name of the person that helped me, but regardless, they were really nice, looked up the sprint model for me, did the transfer no problem in like 5 minutes, and I was on my way. Great customer service :)

Ask for Riannon. She is a customer service rep. When my mom and I walked in there, our only mission was to fix her old skool Nokia phone that she is in love with. Riannon greeted us and immediately helped us. She took apart the phone and tried fix it but shortly realized that Mom needed a new sim card. She transferred the files over and we were on our way. I came back about an hour later with my dad. We were in the market to buy him a phone. Riannon was one of about 6 employees I saw on the sales floor (she was also the only one with a customer and not texting or playing with what looked like their personal cell phone). She was so kind and her patience level with us was off the charts. She explain everything from the service plans, contracts, and to various phone functions. She stood there so patiently while I translated everything to my dad. After about an hour, we were checking out. There was not a minute where I felt pressured to buy anything or that I was wasting her time. I would drive from Seattle to Olympia just to get the service she provided to my parents and I.