A Valley Cabousine

Thought this was a great company… turns out I was wrong. Poor customer service. Rude dispatchers. No time estimates and no updates. Better services out there. Wouldn’t recommend to others is PD and PS.

Whose idea was it to place the taxi pickup location MILES from the Coachella venue? We got a one-​way ride to the event one night from my sister after calling Yellow Cab and hearing that we could take a cab home for a flat fee of $ 55 from the event… what they didn’t tell us was that we would have to walk literally MILES on uneven dirt «sidewalks» to the pickup location after a full day at the festival. The cabs were instructed not to even pick up people anywhere near the event, only at the pickup locations… So dumb. Some nice people in a cab were cool enough to share with us and let us hop in at a light, after we had walked a few miles from the venue while searching for the pickup location. The taxi driver dropped the first group off and then didn’t reset the meter (the people that got out paid, so it wasn’t like we picked up their tab) — NOT COOL! He charged us for the $ 20 ride that the previous people had racked up before we even got into the cab. At that point, we were too tired and fed up and didn’t even bring it up — we just paid and went home. That was the last time that I’ll use Yellow Cab in the desert.
Crap!

So A Valley Cabousine was always my favorite taxi service. They were easy to book on the phone, I rarely had to repeat myself, and they always seemed to arrive within ten minutes.
Recently, however, they have merged with three other companies, including La Quinta Cab to form Yellow Cab of the Desert. I called them one morning at about 5 am, quite in a hurry to get somewhere by 5:30. 40 minutes later I tried to start calling them, only it kept just going to this recording telling about Yellow Cab of the Desert. Long story short I was never able to get ahold of them. I called several other cab companies. The most frustrating part is that most of them were routing me to this same place because they had merged. I was beginning to think I was screwed. I finally got ahold of someone else and 90 minutes later I had my cab.
THEN, determined to let them redeem themselves, I called them today. The girl who answered had an irritating high pitched voice as it was, but when she made me repeat absolutely everything I was saying, I was even more irritated.
32 minutes pass and still no cab. I finally call back. It’s busy for the next six minutes. At last, she answers and I tell her after 38 minutes I’d like to cancel my cab. She tells me it’s not a good idea because they could be on their way. I say the fact that they COULD be on their way is freaking ridiculous because this is their job so the odds should be a little than COULD be. She finally lets me cancel. 5 more minutes pass and I’ve found a ride from someone. The cab finally shows up. The ditzy phone girl didn’t even tell him I canceled. Ugh, I’m getting tense just thinking about it.

in my opinion, this is the best taxi service in the desert. give them a call and let them show you what VIP service is all about. always plan ahead and book early so you’ll arrive early so you can always be sure to be on time. thanks. peace.