The Body Deli

This review is to discuss the company’s lack of customer service online not inside the physical store.
A few years ago, I visited Alchemie Spa in Santa Monica and was introduced to The Body Deli product line. I fell in love right away! The foaming melon cleanser is my favorite and the blueberry fusion scrub comes in a close second. I would trek back to the spa just to buy more products and then I discovered the online store. Hallelujah!
I’ve since made 2 purchases online for multiple products. As you well know, the larger 4 oz. bottles of cleansers come in a glass bottle. One bottle slipped out of my wet hands and shattered all over my shower floor. There were large pieces and small shards of glass everywhere but luckily, I didn’t cut myself. I lost a large amount of product but because I love it so much, I just ordered more. I had the melon cleanser and bamboo facial polishing powder in my shower and knocked them both off the shower ledge when turning around quickly. The bamboo polishing powder just rolled and again, the melon cleanser shattered. I cut my foot this time. I may be slightly clumsy but shouldn’t these things be accounted for when creating a product being used by people… water, slippery hands, potential injuries from cuts…
I reached out to their online customer service team to express my safety concerns and even sent a picture of the broken bottle and all it’s sharp pieces. Their response was to purchase the travel size/​mini bottles instead of using the glass and that was it! The 4 oz. glass bottle costs $ 28 and the BPA free, silicone mini 1 oz. bottle costs $ 12.00, so I’d have to pay $ 48 to get 4 oz. of the same product in a safer container! Really?! They did not acknowledge the hazard, express any concern or show empathy. Their answer was to pay more for a product that should be packaged better. I’m the type of person that believes unnecessary litigation shouldn’t take place, but there are others who won’t be as kind as me. Glass flying around in an enclosed space is not safe and if they ignore this, it’ll bite them in the butt later.
Lastly, I wrote a review on their website, which included a picture, and it has not been displayed. I don’t know how long they take to review submissions before posting them, but I hope they’re not suppressing the information.
As much as I adore their products, I will not longer purchase them. Their lack of concern for me, and others, is apparent and disappointing.

So the products did nothing for me. My skin did start to clear up a little but I started breaking out like I never have before. Then I thought maybe I’m allergic to the grapefruit and sage cleanser went back in and got the the melon foaming cleanser and also they recommended the peaches and cream masque so I got that as well. It seems like it starts to work for a couple days and then all of a sudden bam I’m breaking out even worse. I’ve never had as many breakouts as I did when I was using the body deli products. And the pimples were so weird and painful they would come out the regular pinkish color and then then red and then to a dark red almost black color and stay there for a while. In fact the breakouts would last about a week and a half and usually it’s a matter of days before they would reduce/​vanish. I also bought the green Chapstick and it make my lips peel constantly. They were very soft and no dehydrated at all but they would just peel.
The one good thing that I really did like from the body deli is the sea cucumber gelee which did help my skin when it was dry.
I think people should try it but use the mini sample kits for a while and see how it works. Do not spend the $ 205 for a while kit like I did and then about another $ 70 on additional items to replace things from the kit I didn’t think were working.
The staff is super nice, especially the lady that is there on Saturdays. And the store is super clean. I was really hoping for the systems to work but no luck. I ended up back with Neutrogena and it’s been good.

The best experience. Beautiful products. I bought a facial spray and was so happy with the invigorating minerals :)

Upon entering, the smell of fresh fruits takes over and you then enter sensory overload; touching, smelling & tasting.
You can sample everything so when you leave, you feel freshly showered, like a new person. You actually feel like a better person now that you’ve visited this store. You’re better than people that don’t shop Body Deli… At least that’s how it makes me feel.
«Yes my lips are healthier than yours because I have Body Deli on them»
After an hour, you start feeling like a stalker or one of the staff. You definitely have to purchase something after an hour though so I made up my mind with the berry lips & the vitamin-​c serum.
I want that little fridge!!!
Love always, loyal customer for life

So I actually owned some products from the body deli before I even came in! I had purchased them from Whole Foods and didn’t even know they were local! A few days back when I was walking down El Paseo I decided to stop in. The gentleman, I believe his name was Kevin, was the most helpful and sweetest person. 100% would come back, love the products, they seem knowledgeable as all heck when it comes to skin health, and just generally its a nice place to be.

Just had the most awesome shopping experience with Kevin at the store on El Paseo! He really took the time to help me find the right products for my skin type. Also helped me buy some great gifts for my wife and my sister!!!
P. S. Thanks for the firming flax eye cream for those bags under my eyes!!!
Would recommend the El Paseo store over the one on highway 111. Way better customer service.
THANK YOU KEVIN

I have visited The Body Deli one time, at it’s original Palm Springs location a couple of years ago, and fell madly in love with their products. I started ordering online. When I would visit the area (I am from LA) I would always plan on going, but time never allowed, as I always would stay further out (Rancho Mirage, Palm Desert areas). I continued to reorder online and recently found out they opened an outpost in Palm Desert. I knew I was going my very next trip. I recently went in and OMG I am SO GLAD I DID! I bought a bunch of body products and some skincare. I am usually pretty set in my ways when it comes to products, once I find something that works, I don’t budge (except maybe to test something interesting) but so many different things from this haven are just phenomenal. I now rotate things according to the weather and my skins needs. This place puts the standard Body Shop and Bath and Body Works to shame. It’s not even in the same category. Everything is fresh, raw, organic, and smells divine. Everything has a shelf life, no preservatives, unnatural substitutes or nasty fillers, just pure and simple real and super fresh ingredients. I wouldn’t dare put that other popular stuff anywhere near my body. If you care about what you put on your skin, check this place out! The staff was super helpful and friendly (helped me with not only scent choices, skin/​hair needs, but I walked out with samples!) and was patient even though the store was about to close. I feel my visit helped me further understand the entire line of products so when I continue ordering online I can make even more educated choices. I can’t wait until my next visit to the area, because I will be revisiting this gem… Check it out!

Christ, I wish I lived closer. On second thought, I’d be broke if I did.
I was out in California for a conference trip and happened to stumble across The Body Deli brand in a spa. So, I’ve never actually been to the storefront location, but I have purchased a few products online.
With that, best products ever! The minute you smell them, you’ll know. They are incredibly fresh, as some do require refrigeration. The scents are amazing. Most recently, I purchased the lotion and body oil from the Palm Springs collection. Obsessed!
I have never not enjoyed a single product I’ve purchased. They also send a small sample in your shipment :) I HIGHLY recommend The Body Deli to anyone. Hands down, amazing!

Great products and very sweet sales girl! Wish they had a Bay Area location. I would describe «The Body Deli» as a higher quality «Lush»

Totally excellent. I felt like I really was in a food deli. Fresh natural cosmetics. Some need to be refrigerated at home. Tantalizing for browsing. The shop owner is very nice and into what they are selling. I love the strawberry yogurt mask. Right away my skin felt softer. It’s very organized and well kept. The natural products smell so good you want to eat them! Hair, skin, bath and body in different flavors. Enjoy yourself and take a look in. Life is good here

This store is a dream. So many different flavors and products to choose from. I could be in there for hours. The staff is nice and helpful. Pricey? Yes. I am still not sure if it is actually worth the price because the portions I got were pretty small. That being said, I love the Rose Germanium Cleanser and will probably buy more when I’m through with it. I bought the Nourish Nighttime (or something like that) cream and it’s not doing a lot for me yet, but yay for organic products.

OMG! As an avid connaisseur of body products, I’ve been searching all my life for the perfect line and this is it. You can FEEL the difference as you apply. Absolutely amazing and I will be a life long customer.

After using the lavender lip treatment for just 3 days, my lips feel better than they have in years! I just ordered several more products and am truly excited to make room in my fridge. I’ve tried everything out there and NOTHING compares to what I’ve tried so far.

I’ve been wanting to go into The Body Deli’s actual store. I’ve purchased items online, but I am hesitant to buy some products without smelling them (the lotions, wash, soap).
Upon entering I noticed he smell is wonderful. Doesn’t smell artificial or cloyingly sweet, but rather fresh and clean.
Face products:
ALMOND CLEANSER– I really like how creamy this cleanser is. I’m not sure how effective this product is regarding makeup removal, as I use it as a second cleanse.
SAGE & GRAPEFRUIT CLEANSER– This is a «detoxifying» cleanser. I don’t use often. Being that I have Normal-​Dry dehydrated skin I only about 1x-​1x every other week. I like how it contains salicylic acid.
SEA CUCUMBER GELEE– Wowza. I really like this. I don’t usually like «gel» moisturizer as they usually leave a tacky film on your face, not this. I still use an oil/​serum with this moisturizer (my preference).
Body:
TAHITIAN VANILLA WASH– Not the typical vanilla scent one would be used to if purchasing from another body store (I won’t mention the other place, but I’m sure we’ve all been there). It’s pleasant and not overly sweet, as vanilla should be.
PALM SPRINGS LOTION– My absolute favorite scent from The Body deli. It’s hard to describe, but I will wear this year around.
DESERT SAGE– I never in a million years would have thought that this scent would appeal to me. It’s different, but definitely in a good way.
If you are interested in the body products I would suggest going into a store, or ordering the mini versions. Sometimes the products you think you’ll love end up being the least loved of them all.

THESE ARE THE BEST PRODUCTS I HAVE EVER USED! I have tried almost everything in the department stores and many other skincare lines. The Body Deli skincare is very healing, you can feel and see it working.

BEST PRODUCTS EVER!!!
The Body Deli is life-​changing. Whether you’re allergic to fragrance, have sensitive skin, or just insist on using non-​toxic products, they are the best. Whatever your skin issues, they have something for you. and everything smells amazing! I could never find products that worked for me, but once my friends told me about The Body Deli my search for the perfect skin care line was over.
My favorites:
Blueberry Fusion Cleanser
Blueberry Fusion Scrub
Sage Grapefruit Cleanser
Glacial Mud Masque
Flax Firming Eye Cream
Radiance Enzyme Peel
Light Facial Emulsion
Bamboo Polishing Powder
Coachella Honey Date Scrub
Chocolate Truffle Scrub
Citron Vanilla Lotion
Desert Sage Lotion
Coconut Crème Lotion
Tahitian Vanilla Lotion
Amber Patchouli Lotion
Also, they have exceptional customer service! Whether I’m ordering online or visiting their store, I’ve always received polite & professional customer service. Augusto is especially helpful.
The only way I could love The Body Deli more? If they brought back their Spanish Fly Lotion :)

LOVE IT! I just wish it wasn’t so expensive, but when I do have some extra cash I always stop by to try and buy everything that I can afford! The store is so retro! I can tell the employees love to help us customers out on what to pick, and they are persuasive sellers.

I’m really torn here. I like their products a lot, I use a cleanser, exfoliant, and masque from them and they’re great. I’ve never been to their physical store but their website is lovely and the pictures are beautiful and make you want to buy everything. But their customer service, for lack of a better word, sucks. I had a question about one of the products and I tried contacting them a hundred different ways (called, emailed two different addresses that they provide, etc.) and never heard a word back.
I later saw that they posted a general answer to my question on their website, but I don’t think that’s an excuse not to respond to me– if a customer asks you a question, you answer. Period. I would’ve even been happy if they’d referred me back to their site, just ANY form of a response.

I’ve never been to the store, but I’ve been using these products for about a year ordering online or from my spa. I love the stuff, and it’s really improved the health of my skin after trying countless products.
Recently I had ordered some of the hair products, and since they were changing the packaging and size of some of their products, they sent me the ones I ordered in a larger size without charging me extra! That’s excellent customer service in a day where you just don’t see that any more.

WOW! I have so been looking forward to going to this store for the longest time & when I finally made it in I was completely disappointed.
I was ready for some fun shopping only to be totally ignored. The owner was far too busy chatting with a lady about his next radio ad to even notice that I was standing there to be waited on.
In this tiny space I stood for 10 minutes without so much as a simple hello before I walked out.
If you don’t want to wait on me then I will take my business somewhere else & not return.
Extremely rude!!!