Action Termite Control

Hired them to do a spot treatment, I was assured that they would restore/​re-​secure the carpet… the Action employee rolled it back and said. that’s it. once confronted he said I don’t have the tool (kicker or stretcher) and that is not what we do.
I contacted the «general manager» and he basically said we are not going to complete the service. I ended up finding a professional carpet installer and he had no issue restoring the carpet. at additional cost.
needless to say. NEVER AGAIN… EVER!

Excellent service from Bill the tech and Keith supervisor. They worked together to get the entire house treated in an excellent manner. Ask for Bill and Keith to treat your house. VERY SATISFIED.

I Had termits on the last home I owned. I called action termite off a recommendation from a friend. They were amazing they came out the next day and were very professional and CLEAN. So of course when I saw what I thought was termites I called them out to my new home. They came out and inspected my home and reassured me that what I thought was termites was not. Very honest company and would recommend them to anyone.

What is it about exterminators in Phoenix??? From my experience two of the last three we used were not very good.
Home inspector discovered termites in one of our rentals. We thought it was old stuff but had to pay to get a treatment. Action termite is hired and they charged $ 800 bucks and spend a whopping 15 mins servicing the entrire home???
Worse yet, as the service man is leaving he informs us that it was «old evidence» and we did not need a service. Great why did he not do the ethical thing and tells us that first? Besides how do you treat a 2000 plus square foot home in 15 mins?
This story only gets better when we call the Dept of Ag and learn that Action termite had serviced the home 4 years ago before we bought it? Apparently their service needs constant follow ups.
We called Action termite and as you might suspect they had no record of that treatment. Funny the Dept of Ag had one so we contacted the original seller and sure enough he hired Action termite to service the home and the warranty was still in effect. So we should not have to pay another $ 800 bucks.
Action termite sells warranties but does not come out every year to inspect so your on your own to hopefully find a problem before the damage. I gave a one star because the office staff was friendly and apologized for the mix up.
We were able to cancel the charge and advised the new owners to hire a more trust worthy exterminator.

Had a full termite inspection and 10 year treatment when we bough our house in the fall of 2011. When we came back form a 4 month extended trip, there were two: casings” in the main room ceiling. Called for an inspection the week of Thanksgiving and was given a late Friday appointment date which was canceled. New appointment for Dec. 3^rd and they called before showing up right on time.
The Good: Agreed that there was evidence of termite activity and sprayed behind the baseboard.
The bad: They were in & out in under 5 minutes, did not remove the casings and didn’t inspect anywhere.
The Good: I email and asked if this was normal and received a call stating that «NO» this is not the way it should have been handled and would I mind if a Operations Manager came to inspect the next day. Heath Greer called before arriving and spent almost an hour going over the whole house. He apologized for the unprofessional service call and walked me through where the termites were coming from, how they got access and how the treatment was going to prevent any more visits. He scheduled next years inspection, removed the casing and left me with a really good feeling about being protected from termites. Yes, I recommend you use Action Termite Control and assure you that they will make sure you are happy with their service.

Used Action for a termite treatment on my home.
They were professional, easy to work with & competitive.
I would recommend their services.

Don’t trust them! I was on vacation but had to get a termite report for an ongoing refinancing process. The report stated state there was evidence of previous damage (which was on the report when I bought my house 16 years ago) and that although no live termites were seen, I needed $ 500 worth of treatment. I paid $ 50 for them to try to take advantage of me. I called another company and received a clean bill of health. This company ripped me off for $ 50 and tried hard to take me for another $ 500!

Moved into a new home, had movers take stuff out of our storage unit and move into the home. I found out there were termites that ate thru one of the items. I wanted to make sure there was no way to infest the home. Called Action Termite immediately and within an hour, they had a guy out to inspect the items. Looks like there was no ‘live’ bugs (as I call them) and reassured me that they would die in a few days (even if there were any in there) without going back to their tunnel from where they came from. Gave me peace of mind. Because my house was a newly built home and pre-​treated to prevent termites from infecting the home, he (Mike) even went to go as far as showing me in the electrical panel with the sticker to the company that had the warranty for the house. (a competitor!). He was more than happy to educate me on the issue and it was free consult! So even though he didn’t treat the home, he was very educated and very nice! I would recommend them to any of my friends/​family if they needed their service.

When I bought my house, my realtor recommended these guys for the termite inspection. They found a couple shelter tubes (old & inactive), so I paid them to treat the house and bought a 2 year «warranty». Included in the «warranty» is a free annual inspection and any follow-​up treatments necessary. Sounded good.
First, the good part: the treatment appears to have worked just fine as I have not seen any new evidence of creepy crawlies munching mi casa. That’s good for three stars, I suppose.
But here’s where I have a gripe. Last fall (1 yr in to the new house), it occurred to me in passing that I’d been here a year and that I should be expecting some sort of contact from the termite people to schedule the annual inspection. A call. A letter. Something saying ‘Hey, you’re due.’
(I don’t think this is unreasonable to expect from a service-​oriented company. Shoot, it’s been well over a decade since I bought my car, and the original dealership still sends me letters saying ‘Hey, you’re due for your 150k service!’)
I hear… nothing. And pretty much forget about it. Until…
Another year goes by. I receive a letter from them, «Hey! Your warranty is up for renewal!» I don’t recall if the first letter contains (paraphrased) «By the way, we’d love to schedule your free annual inspection!» or if that came in the 2^nd letter… or the 1^st or 2^nd call. Or maybe it was the 3^rd letter and the 3^rd call…
It certainly was in the ‘Hey, your warranty lapsed but if you respond right away we’ll re-​instate it for you AND schedule your free annual inspection’ letter, though.
Which, frankly, irritates me. A lot.
I will not be renewing my «warranty» with this company as my experience has shown that I’d be paying for nothing.
Summary:
Treatment? Fine. It was effective. I have no more signs of bugs.
Service? Awful. They’ll ignore you unless they want money from you.
«Warranty»? I’m not saying it’s a scam, but… um… I certainly did not receive ANY value for the money I paid them.

I made an appointment for a Saturday and an inspector showed up right on time. Inspected the house and explained how termites travel and destroy. He found areas of termites I hadn’t even seen. A quote was given with several options and an appointment was made with my convenience in mind. The technician showed up on time and was done treating my house in a couple hours. I called on the phone to pay the bill. Everything has gone great and I’d recommend this company for your termite problems.