Barbeques Galore

Beware of the Unilocalers that give negative reviews, may I suggest watching the South Park episode on this as it is right on in so many ways, news for everyone out there most consumers suck! This a great store with a whole team of people that are happy to help in any way. They are accessible in the store, online and on the phone and will work with you if you need help along the way. Now a days grills and outdoor appliances are complicated so it takes some time to correct items that could be a problem. No point in going anywhere else for any of your outdoor cooking needs!

have a BBQ galore out door kitchen from 07 it has everything.6 burner grill, two burner top stove, 3 drawers, pull out for the gas tand and a built in refrigerator.
The refirg. finally died. So I researched all frig’s that should fit into the space.4.5 QF
types…nothing be found that would fit into the space. Went to BBQ galore on Tatum
(as the Camelback store is no more) took my Maxi cool refrig. book with me and
showed the salesman a picture of the item that they were selling. I asked him to talk to the manager to make sure the frig would fit into the space. Yup, the manager said yes… it was the «same exact size». bought it, took it home. A few days later I had my guy there to help slide the old one out and slide the new one it… you got it. didnt fit. old frig 19 inch and change. this né 20 inch and change wide. I already knew the
other frig begin sold at bBQ galore was way to big to fit. so I had my guy alter the
space so this thing would fit… I did call BBQ galore and let them know it did not fit and asked them to provide some compensation for me having to pay for the frig to fit.
nope.not never, wouldn’t (the manager from Chandler place called first as the other
guy was on vacation) The tatum location manager did call me about a week later.
same thing. nope, not, to bad. even though they know there are no other frig’es out there at will fit into the space.
my point… they gave me mis information.
they don’t care about old customers who have purchased outdoor kitchens
from the prior BBQ galore company.
They do not make a frig that will fit into the space…
so when your frig goes bust and you bought your kitchen a few years ago.
be prepared… their frigs do not fit. and no other ones are available… sears. wrong size etc… good luck. I will stay away from BBQ galore.

Wow I cannot describe my disappointment with the follow up customer service of this store.
My husband and I bought a BBQ from here on Feb 20^th and spent over $ 800. Within three weeks, one of our burners stopped working. There is clearly a problem with the propane getting delivered to this particular burner because it will not ignite now matter what you do. I have been calling BBQ’s Galore for the past six days to try and get this fixed to no avail.
On Tuesday, I spoke with someone both at this location and the Chandler location and was told that someone from the scheduling department would be in contact with me to schedule a service call. Fast forward two days and I have still not heard anything from anyone until tonight when I received a very disappointing call from Matt the manager of the Chandler location. Matt was beyond rude and unhelpful. He informed me that no service call had been ordered and pretty much offered me no solution. I was told that to order a service call I have to go into the store in person to pre pay for it — funny this was never mentioned to me by the other THREE people I have spoken to regarding this problem.
The bottom line is I would like to get my less than a one month old barbecue fixed and apparently the store that I bought it from has absolutely no interest in assisting me do so — how is this acceptable customer service?

my wife and i came in today, Ron helped us. Very pleased the store, the grills he showed us. He was very helpful, great customer service. We will be back when we are ready to put our yard in. Thanks for the great service!

I used them for my built in BBQ grille and could not be happier. Ramiz my salesman is very special and really gets the job done. Now for the best part, we also bought two sets of fireplace gas logs. I wanted the remote operated ones and he advised me against it. But I ordered anyway ! What do you know 4 months later they quit working. At my choice the gladly exchanged for the non remote logs. Ramiz is the best.

God these guys are so rude. It’s like, it’s not enough you’re overpriced– but basic phone and customer service manners are non-​existent.
Called them with a simple request after regretfully spending 1200 on a BBQ from these dbags and the hillbilly who answered the phone was next level rude– do yourself a favor, go somewhere else.

I have been shopping at BBQ Galore for about 14 months. I usually shop in the Chandler location, but ended up stopping by the Scottsdale location near desert ridge. After experiencing the lack of customer service I will not be shopping here ever again. As a consumer, I have purchased a grill, smoker and other various items such as brushes, sauces, wood chips, and other utensils for BBQing. I went into the desert ridge location on January 27^th around 1:00. I purchased woodchips, bbq sauce, rub, and rib racks. I even told the sales representative I dont think these racks are going to fit in my smoker, but I’ll buy them anyways. I ended coming back 1 hour later and wanted to refund the rib racks. As I expected the rib rack wouldn’t fit in my smoker. The sales rep refused to take back the product and said «the box was in poor condition and will not be taking this back. The same sales representative that I purchased my products from earlier. He mentioned the manager Chris will be in tomorrow if I wanted to talk to him. I left the store, pretty ticked off.
In conclusion, I have dropped over 1200.00 in the past 14 months and never had any issues with the store. I even have recommended people to this place. My friends of mine have told me, that I should just shop at Home Depot down the road, cause they are cheaper and have the same products. Because the sales representative at BBQ Galore, refused to take my rib rack, which was 15 dollars, you guys have lost me as a customer and I will never recommend this place again. Also I will post on every social media sites, such as facebook, Unilocal,white pages how horrible the customer service is, and how badly they treated me.
So instead of refunding my product that I purchased for 15.00 bucks, you have lost a customer and someone that will bad mouth how bad this place is.
I even explained to the sales rep how poor this is and this is not how you treat someone that has dropped so much money at your stores. Piss poor customer service