Howard Air

Updated Review December, 2015
When we purchased our home early in 2014, we had been informed by the home inspector that our HVAC system was over 15 years old and that we should expect to replace it in the future.
During a recent cold snap, we needed warm air, but found our system would not function (glad this didn’t happen when we needed the AC this past summer!). Howard Air was called (they kindly bumped up our previously scheduled maintenance visit) and Bryan, our usual tech confirmed that our system was in need of expensive repairs (confirmed by competing bids we received over the next two days by other HVAC companies) or replacement.
Bryan made arrangements for Scott Bird, a senior HVAC consultant to visit our home & provide a detailed analysis & presentation. Scott arrived the next day and at the conclusion of his thorough inspection of our HVAC, roof & attic, gave us a detailed presentation of our options. Scott (he has an engineering background) answered each of our questions and concerns. We decided not waste further money on an 18 year old system and went with a replacement. We received bids from a total of 3 HVAC companies and chose Howard Air as they best provided the best overall option for us. Scott also had one of their techs to provide emergency repairs (free of charge) to our old HVAC so we had heat until the new unit could be installed several days later.
The day of the install, the lead tech Kyle (courteous, professional) did an outstanding job with the rest of his team during the entire process. We received a text and email with his photo and estimated (right on time) arrival. They expertly removed our old HVAC and installed the new one with a huge crane (they were careful and did not damage our palm trees or roof) and carefully cleaned up when finished. Kyle also provided detailed instructions (a booklet was included) on our new thermostat.
We are very satisfied with the way Howard Air professionally resolved our HVAC issue from beginning to end. Special thanks to Scott & Bryan (you guys Rock!), Kyle (friendly & professional) and Amber (thanks for everything!) and also the emergency tech (that guy was great and I’m embarrassed I cannot recall his name.) at Howard Air!
Hook ‘Em!

Howard Air installed a AC/​Heating unit in my home in 2003. NOTHING but problems! Found out that they installed mismatched unit… and so Home Warranty will not replace the system. Also found out when technician from AC company came to service that they had installed older model then year 2003. I would steer clear if your considering a company to install a unit in your home. At the time this was done… I was newly divorced, single mom, knew nothing about AC/​heating units and was taken advantage of. Unless you are knowledgeable regarding all aspects of AC units and need to be able to trust the company… this is NOT for you. Wish there would have been Unilocal in 2003… would definitely read reviews and make informed decision.

This company is the best. We were in Phoenix at our daughters home and noticed that her AC wasn’t working very well. After trying two other companies that got great Unilocal reviews but disappointed, my husband found Howard Air. Did we ever get lucky. Every person we dealt with was professional, courteous and responsive. Our salesperson Steve was the nicest guy sales guy you will ever meet — genuine, caring, very knowledgable and not pushy. The installers were also extremely respectful. In addition to all of this, a 10 year warranty on everything — parts, labor, what’s not to like.

Yes, you do get what you pay for! But in some cases you can get the same product (that you sell) for much much cheaper! Your company happens to be one of those cases. Smart people do research and find a better price. Your profit margin is way too high! You can find some of the same ac units you sell for much cheaper.

Used Howard Air through Angie’s List promotion. They came out, did an inspection, and came back to get my A.C. unit up to par even though it’s 10 years past it’s general life span. Explained to me everything that was wrong with it and were willing to fix the most important issues for a reasonable price.

Absolutely love Howard Air. I have dealt with them three times this summer, and every time was great. Dave came out to fix the units on our church a couple of times, and each time approached his job with a positive attitude, and quickly diagnosed and fixed the problems. After the A/​C went out on my house on a Sunday afternoon, Howard Air squeezed me in on a Monday. Dusty stayed into the evening to make sure my unit was up and running, and that the family would be cool. If you need A/​C service you don’t need to look any further than Howard Air. Thanks for all your help!!!

AC went out at 7:30 this morning, Howard Air was answering phones at 7:45 am, they were here by 10:30 and had the problem fixed by noon. Joel, the technician was very professional and got our AC blowing cold! This will be my go to AC company. Service was exceptional and price was reasonable. Highly recommended!

Michael showed up right on time and was extremely courteous and knowledgeable. He did a great job with my AC tune-​up and gave me a detailed list of options to optimize my system’s performance. He also installed and set up a new digital thermostat that I had purchased. I couldn’t be happier with Michael and Howard Air, and I will definitely use them again and highly recommend them.

Howard Air was so surprising and unexpected I had to write this review. I had another company come do a pre summer inspection on my working air conditioner. At the end of inspection the technician told me the unit was old (which I agree) but there were a few things I could do to make it run better. He gave me four options ranging from 300.00 and up. (almost like a buying a car, so much fun) because I have had no problem with it I took the cheapest route a fan voltage regulator. They installed collected $ 298.00 and left for Memorial weekend. From the time they left it didn’t work right no air being pushed. I called them back they sent someone over he left, still not working. I call back they sent a different technician I explained to him that it was working fine before they installed part maybe should check. He came down told me nothing was wrong with their work the conditioner needed to be replaced. (funny right). So I decided second opinion was needed I looked up on Unilocal read reviews decided on Howard’s. Gave them a call the very nice receptionist (sorry if your more, no disrespect) said they would send someone at NO cost to check it out. A man with a very big smile named Julio came out with another technician forgot his name (shame on me) went up on the roof ½ hr later it was fixed. The first company wired it backwards so no pushing air just sucking, guess what I don’t need a new one yet! Waited for bill and there wasn’t one. They sent me pictures to help me get my money back from the company who’s motto is «honesty-​integrity-​reliability «really now.
So please, support this fine company they went way beyond what would be considered good business. When I need a new air conditioner which I know is coming they are my first and only call.
Bill

My ac went out so I called Howard air and I could not be more pleased. They were very prompted and very courteous. If you ever have any ac problem I strongly recommend Howard air. Their prices were good and the tech «Joel» was quick and very nice.

I just had Howard Air install a new unit and duct work in my 50+ yr old house. Everyone at Howard Air was great to deal with and I couldn’t have imagined the job going any better. My sales representative, Brian, did a thorough evaluation of my home and explained everything needed. He always was available by phone or email when I had questions, which is appreciated with such an investment. The install crew was just amazing. They worked non-​stop all day. They were friendly, polite, respectful and clean. You couldn’t even tell where they had been working when they left. The job went so well — there is honestly nothing more I could have hoped for. I am so pleased I went with Howard Air and will definitely recommend them to anyone.

We had 2 new AC units put in back In March and Howard Air was amazing, fast and affordable! We had a leak coming through one of the units from the roof and they came out so fast to fix it! Every time I’ve ever called them with questions or concerns– they’ve all been just amazing and caring!!! I definitely recommend them to anyone in need of a new AC Unit or just a repair! Thank you Howard Air!!!

Responded to Howard’s mailer on replacement of an old, failing Trane unit with same brand, higher seer, 2-​stage compressor and 0% interest 5 yr.financing. The guys were there at the pre-​arranged time and gone within 7 or 8 hours leaving no trace except cooler air. The entire system from the pad to the thermostat were replaced. We may have paid a little more than we could have but I felt comfortable that Trane designates them as one of it’s authorized dealers and they have a nearly 100% satisfaction rating on Trane’s site. The price seemed a bit high but they also gave us 0% 5 yr financing and 10 years of labor to cover the 10 — 12 year Trane parts warranty, give a little get a little. I have no complaints at this time

A 2^nd opinion $ 85 diagnostic and service call from Howard Air saved me from the $ 1900-​$ 3900 cost projected by another company to replace the compressor or entire unit. Service was same day, and Joel was courteous and competent.
Service man from other company left after several hours and $ 260 saying it would take about 24 hours for this mid sized condo to cool down, but my tenants were questioned his competence before he even left. Tepid air blew throughout the night cooling the place down slightly, but the unit quit entirely the next day, leaving the family of 6 with 4 small children sweltering for several days with no AC in late July in AZ. My prior preferred provider was booked solid for at least 10 days out and Cruz AC whom they recommended as an alternative has never yet returned one of my two
(or 3?) calls, so I called Howard Air whom I had heard advertised on KTAR and for whom I found a small discount on the service call via Angie’s.
Joel from Howard made it there within a few hours and before he left the unit was blowing COLD air and has worked fine for the months since. The service tech from the prior company had overfilled the unit with refrigerant to the extent pressure couldn’t be measured. Howard’s Joel bled the pressure and did some exterior cleaning on a coil left unclean and covered in among other things wretched «cat hair» from the tenants running the AC for at least a couple weeks with no filter.
I’m giving 5 stars with the disclaimer that this has been my first and only experience with Howard Air, but it’s now (3÷14÷15) been nine months since the service, but thus far the experience has been nothing but blue skies and fresh (cold) — air. Compliments and thanks to Joel of Howard Air

I had never used Howard Air before and looked them up on Angies List. They received an A rating and I can see why. The technician was professional, kind and well informed. He spent a great deal of time assessing the problem and not only took care of everything but went the extra mile. He spent time to educate me on setting my thermostat so that it runs more efficiently and will certainly reflect in my electricity bill. This is the BEST experience i have ever had starting with the person making the appointment to the service tech. OUTSTANDING!!!

My service today was outstanding. They friendly and honest and told me the bare bones if my a/​c problems and offered ideas and different solutions for me to choose from. I would call them again anytime I need heating and air service. Thank you Bryan. Medel. I am grateful for the excellent customer service!

Howard Air came out to fix an A/​C problem we had in our rental home. Our property management company sent them out. I found them to be very unresponsive when I would call or they would tell me they would call me back. Usually a week went by before I had to eventually call them again to find out what was going on. I think they came out 4 different times before they actually fixed the problem, and it took over a month from the time I requested the repair. One of the times they scheduled to come out, they said they would be there at 7a, they didn’t ever show up and called my husband at 2p to ask if they could come then, but he had already went to work for the day, so they said they would call to reschedule and never did. We had to call them again to reschedule. The only reason I give them a 2 star instead of a 1 is because I think they actually fixed the problem this time. finally!

My AC went out. Found Howard air thru Angies. They responded quickly. The tech was very knowledgeable and professional. The reason I gave them three stars was that their prices were sky high, nearly double what I wound up paying an equally competent but different company to do the work.