Reliable Tech Solutions

VERY disappointed. I sent Christian my laptop last December (1yr ago) to have him clean up my hard drive. I provided him my business laptop with all of my important documents and included my 2010 Microsoft Office Suite that I paid over $ 100 for at Costco.
Everything seemed promising with the situation until I got my laptop back. Apparently, some rare situation occurred while «scrubbing» the computer that wiped everything from my computer. All of my marketing material, invoices templates, financials and clients receipts. I was obviously upset by the situation, but also was also tried to be understanding knowing that *#$% does happen.
The worst part was the way Christian handled his big mistake. He also said he would come over to help try and recover the lost documents. He NEVER came back to help despite reaching out to him about it on multiple occasions. Then, I had to contact him to negotiate down the price and still wound up paying $ 300 somehow. I am pretty sure I could have cleaned everything off in no time flat with no technical experience and could have properly had my serviced for less. I had to spend countless hours re-​creating the lost documents as result. It made it even more challenging since I was stuck using the limited Open Office version during the process since Christian wiped off my Office suite from my computer.
Christian promised to replace the lost Microsoft Office copy. After much time, he finally sent over a Office version via email (didn’t bother trying to meet up in-​person to install) and the copy turned out to be invalid. I then followed up with him on multiple occasions to try and get another copy and never heard anything in response. I am STILL with out a replacement copy of Office and am still awaiting a response on how this will be fixed.
Overall, very poor customer service, charged for destroying my documents, and showed little to no remorse through his inaction’s following the mistake. I do NOT recommend.

Excellent fast and friendly and affordable service! The owner is extremely knowledgable and a very patient teacher. We solved my problem over the phone in a very short time. I highly recommend!