Poway Shell Station

Meh. This place is expensive than other gas station around. I only chose this place because i was on my lunch and needed gas and it was close to a starbucks. The gas station is easy to get to and it is clean.

I have been so frustrated with this station for at least half a year. They made some improvements in the last few months, such as fixing the broken car wash, but yesterday I again was angered by the fact that I was once again overcharged. More than half of my visits here have lead to me having to waste a lot of time making trips to talk to the cashier whether to discuss being overcharged for the car wash or, in the past, to give me another code for the car wash so I can try it again.
They have a big sign in the window that advertises that their Grand Prix car wash is only $ 5 (regular $ 8) with a 15-​gallon fill up, but when you select it at the pump it charges you $ 8 when the receipt prints out, after your card has been charged. The first time I had this happen months ago the cashier said he couldn’t just give me $ 3 back and didn’t have authority to give me any compensation and that I should come back on a weekday and talk to a manager. Yesterday I had the same thing happen, so I went to talk to the cashier. The lady was very kind and even thanked me for not yelling (I’ll bet this place has a lot of upset customers!) and said that she didn’t have the authority to give me a $ 3 refund. I was told that the owners don’t want to update the price on the pump for the car wash because it’s a limited time offer, and yet I’ve seen this deal advertised on their window for at least half a year. I asked if I could call the manager during the week to discuss the ongoing frustration and problem, and she said she was not allowed to give out the number. She said she would talk to the manager herself.
I was told that I should never buy the car wash at the pump after filling up as you have to walk inside the store and get the cashier will ring up the $ 5 deal. Couldn’t the management put that on their window display? In any case, it’s a waste of time to have to go inside every time when gas station trips should be quick.
I really think the management needs to fix the pricing error at the pump so that people don’t waste time at this station, get frustrated, and then have to take out their frustrations on the cashiers.

If I could give them negative stars I would. The owner is a nasty, rude, bitter broad. I say broad for lack of a better term. The employees are so terrified of losing their jobs (yea, they’ve actually said that) She charges for air and ice. Now charging for ice when you’ve brought in a pre purchased cup is an asshole move but as the owner, that’s up to her discretion. This broad KNOWS she’s not supposed to be charging for air. She’s nasty, looks at you nasty, and will have the audacity to give you a nasty look. You cannot even ask to speak to a manager unless they’re working because they’re terrified of losing their jobs. If you want to file a complaint… don’t bother asking for the owner witch’s name they’ll shake their head, beg you not to lose them their job and point to the number on the window. That’s ok because I called the corporate office. I will continue to call as long as they give bad/​unprofessional service. –10 stars.

I wish is could give them «NO STARS,»
Weds. night, One of the Only Gas stations in that area. «Thanks Poway?»
I only have $ 100 ask for $ 40 gas, and his response …
«I have no Change!» (WHAT DID YOU JUST OPEN?)
(I must have bothered him as he talked to the Security Guard.)
We just looked at each other in silence for 10 Seconds. «You have no Change?» I asked again, he just did not care for any Customer service and just wanted me to leave. I asked where the next closest Gas station and he did not know. With his dumb founded point to left and right. What type of people do they emplo y here? I took offense he did not like Asians, and loved to meet him one on one after work.
DO NOT GIVE THEM YOUR BUSINESS!

If I could give less stars, I would. I went there to get a car wash and paid for the top one, 8 dollars. After buying 50 dollars worth of gas, I go through and the machine shoots soap on my car and tells me to drive out and dry. I go tell the person, so they have me go through again, same thing. So I go back in and they are like come back at another time, here is a new code. I say, no I just want my money back, I won’t remember and I don’t want this happening again.
After waiting for fifteen minutes, because the manager is no where to be found. She asks him and he says, no refunds on car washes. He has to come back. Now, I have a slip for a car wash that is broken, a car covered in soap, and 30 minutes of my time spent at a shell station. The employee was really nice but the manager was clueless.
Go to any other station.anywhere.ever.

On Thanksgiving 2011 around 9:30 AM, I pulled into the Shell Gas Station on Poway Rd/​Community Rd. I pumped gas and selected a Deluxe Car Wash. The receipt did not print. So I went to the door of the store and a hand written sign on the door said «Closed, Will Be Back at 2:30 PM». So I returned to the store today and refueled. I went to the Clerk and explained that Shell owed me a car wash. She said I needed a receipt. I told her that the receipt did not print. She refused to assist me any further.
I spend around $ 500 per month on fuel purchaeses at this Shell Station. No more! Shell Poway will lose about $ 6000 per year in fuel sales to me to save $ 7 on a disputed car wash.

One star WRONG, NO STARS!!! WHY is that cause no one wants to take responsibility for damage done. THEY WOULDN’T LET IT GO ON Unilocal WITHOUT AT LEAST ONE STAR!!! A week ago a work vehicle had the windshield cracked by the car wash drier unit. Playing tag to find a manger who never returned the call. Come on now. «notes» from three different employees about the same problem. Not even a I have to refer this to corporate. I am sure if it was their property waiting for a week to answer would be unthinkable. now what? its owned by SHELL corporate monster, come on now the cost to replace a windshield is probable far less than their profits on bottled water alone. Lets see maybe they might read this!!!