A1 Heating and Air

A-​1 came to do annual maintenance check on HVAC as always did a superior job wouldn’t call anyone else!!! James Love positive and thorough great job!!! satisfied customer

Bought an Amazon deal for AC Diagnostic as the cooling was uneven in diff rooms of our house. They called before Appointment and the owner James showed up in a timely manner. James asked us a few questions, he did a couple of visual checks & said the air is being trapped due to close door in one of the smaller rooms. When I asked him if he will be checking the AC unit outdoors — he said «No» not for the Amazon price but will do it for an additional fee. So we politely asked what is included in the price — he said that’s it — basically what that means is I am done! Very patiently we asked if he was going to run any tests to determine unit performance and diagnose the issue. Once again he said «No». So I had to pull up the Amazon voucher to check the fine print on what was included in the diagnostic price and sure enough it said the following were included:
A/​C checkup includes check amp draw of blower, condenser fan, and compressor; check condition of squirrel cage; check A/​C capacitors and blower capacitors; check temp split; check disconnect; check wiring at condenser; check condition of outdoor condenser coil; check thermostat; check filter; check for correct installation; and visual inspection of easily accessible ductwork.
He had only done visual checks so far… and was ready to leave already! When I politely told him what was included in the voucher, he got upset and said he was the owner & refused to test even what was included in the price. He said he drove 45 mins to get here, but my home is listed in his travel area on the voucher — I didn’t force him to come out — just expected basic services included in the deal and would have recommended him to several others had he done his job right. He said you can call Amazon and get a refund if you like but was not willing to do what was included in the deal. We did not get the refund but what a waste of our time to leave early from work to get this done by someone who did not honor his word and has such a BIG attitude problem! Why did A1 Heating & Air offer a deal that they cannot honor? Do not recommend using them!

We’ve been in our house for over 15 years, so we figured it was about time to get the a/​c unit checked on before the heat of summer hit. And, as luck would have it, a deal from A1 Heating and Air popped up on Amazon Local. SOLD!
It was easy to set the appointment; one call and it was done. No machine to talk to, no «we’ll get back to you»…yay!
The day of the appointment, our awesome technician showed up on time. was über friendly, and even though we had an Amazon Local deal, he made no lame attempt to upsell us. No «looks like you got yourself a broken Johnson rod» comments or $ 1000 fixes needed. Honestly, he came across as totally honest… YAY!
These guys are great, and if anything DOES happen with our a/​c unit, we will call A1 in a heartbeat. And hopefully it’ll happen at the same time they have another of those Amazon Local deals going :)

Our furnace was in bad need of a tune up so we decided to call on A1 to get the job done. Our technician, Tony, showed up on time, was friendly and extremely knowledgeable. He even gave us helpful tips on choosing a filter and when we should have our a/​c checked. You can tell that they really care about their customers!