Eisenhower Medical Center Emergency Department

I am reviewing my first 2 hours here. Check in was immediate.
The waiting room is crowded.
The staff is stressed and kind of bickering at each other.
30 minutes later my mom’s blood was drawn and she was given an I.V. needle (no fluids though)
While she’s vomiting and getting stuck with a needle a co-​worker if the phlebotomist asks her if she wants some potato chips. He is loud and unprofessional.
Two and ½ hours since arrival were taken to a hall bed where we get to hear idle chatter from paramedics. Right after my mom lays down, a nurses’ assistant asks her to go and give a urine sample. That’s not going to happen right now; she JUST laid down! And we wait some more.
Review from 2:30−4pm better. The Doctor, the nurse and a sweet volunteer were attentive and got my mom feeling better quickly!

Over the past four days I have brought my step mother into the emergency room three times for the same problem. She is visiting here from Houston, TX so could not see her primary care physician. The people in the emergency room were working hard and doing their best but people were moving through at a very slow pace. I don’t understand why it should take over four hours to be seen when you are in pain. I was in this emergency room eight years ago and received much faster care. I have been an advocate of Eisenhower Hospital for over 25 years and I am very disappointed in the present performance.

I don’t know how many stars to put. Most of the staff have been helpful w my mom who is just shy of 90. BUT, the staff today stinks! I am sorry, but patients are hungry thirsty etc. Needing help from & to the toilet & porta potty. We have waited 3 DAYS FOR MY MOM TO HAVE A BATH OR HELP BRUSHING HER TEETH. Ugh

Brought straight back to a room and did not see a nurse much less a doctor again for 3 hours. And even then only saw a nurse because I asked to use the bathroom. This place is a joke! Too many rooms with not enough doctors. What does it matter that you have beds for everyone that walks in if you don’t have the staff to care for them?

Worst hospital experience ever. I would give it negative stars if I could. Checked in at 9:30 pm because my knee was hurting and was swollen to the size of a grapefruit. I knew I was going to have to wait because i saw the amount of people in the waiting room. But they didn’t even call me into the back until 3 am. So here I sit in my room and it’s 445 am and still no doctor. My nurse left me in here with all the lights on and my head raised so high I can’t even sleep. When I finally called her into my room to ask for a few things she was just making excuses why everything was taking so long. I have never ever had to wait this long at any emergency room. When I was complaining to her she simply said «well you can leave»
Ya I know I can but if I wanted to lay here in pain I would have just stayed home. Obviously I came here because something was wrong with me. The only part that was done with a rapid pace was the lady who does the insurance. Go figure. They only want your money and they don’t care about your well being that’s for sure. I left my work to come here because I couldn’t take the pain any more. Don’t they get that. They treat everyone like they are an annoyance. It’s sad that they are in such a hurry to bill my insurance but aren’t in a hurry to assist me with my needs. I’ve been way more than patient with these people.. I’ve been here 7 hours and not even seen by a dr
Nor can they give me any pain meds because I haven’t been seen by a dr. What is the point of this. I’m beyond frustrated and I feel very disrespected as a human being. Ps my Nurse’s name is Sam and she freaking sucks.

The reason I’m leaving one star is because no one working in the emergency room area seems to know what the word «triage» means. One woman who arrived was in obvious severe pain and told to take a seat and wait. She was taken in order instead of being seen immediately as she should have been. It’s a wonder she didn’t die when we found out later what her problem was. And the night before she had been given pain pills and sent home. Amazing.

Had chest pains and nausea. Went in at 10:30 pm. Didn’t see anyone for anything until 4:24am! Was put in a room and left there until 7:48. Finally Doctor came. Took blood and urine. Then I was told that I didn’t need a chest exam and I could go home. If something is wrong with my heart, then they certainly don’t care and not enough to make sure of it with an EKG or anything else. If you don’t care about your loved one, their safety, or well-​being take them to this emergency room but if on the off chance that you do care about your loved one GO ANYWHERE OTHER THAN HERE!!!

This is possibly the worst run ER in the country (yes the USA). The so called triage wait in the waiting area is so long you need to pack a lunch and a cell phone charger. Of course the snack machines here do not work but that’s ok you can go out to lunch or dinner for a couple hours and come back and still wait another 2 – 3 hours minimum before they call you.
This place is the joke of the valley. You should be embarrassed to say you «work» here. Why don’t they just admit it and shut this poor excuse of an «emergency room» down.
We were sent here straight from the doctors office because he thought my wife’s condition was that serious. Ha!
One star is about ½ a star too much.

Our experience here on Wednesday was phenomenal! THE BEST ER NURSE EVER — Corrina Gonzales. Efficient, knowledgeable, humorous. My husband was taken for lab work and various tests, and the results were back in a very reasonable time.
BRAVO to the entire staff at Eisenhower Medical Center Emergency
Department!!!

Does not even deserve one star. Ignorant, rude people responsible for checking people in. Will never go to this facility again. Suggest you to avoid them at all costs. Go to Desert Regional if you need medical assistance for any type of emergency!!!

Dirtiest ER I have ever seen, quite a shock as I was vacationing in this beautiful area.
I went there after a bad fall. X-​rays were done quickly, but using a portable machine in a room the size of a closet. Never saw a doctor. The PA who saw me did a very cursory exam and seemed very keen on prescribing Viocodin but not on cleaning my open wounds. 5 days later, my knee is infected and my NJ doctor is concerned about a staph infection.
Disgusting place.

Of course, not a pleasant experience. But… Everyone took care of our needs professionally and with care. I do not hope to return.

I had to select one star, but would prefer zero.
This place stinks, literally. I was gagging from the smell of urine and other odors. Dirty.
My partner went to urgent care. They sent him to ER for CT scan. Got in quick for vitals, blood draw, etc. Nurse said she would order CT scan. 1 hr 45 later, he asked at the desk if a CT had been ordered. It hadn’t.
That nurse just on shift had a crap attitude. She didn’t apologize. She said «nurses aren’t doctors, we can’t order CT scans, but I’ll order one.» WTF. We left with a potentially life threatening condition untreated. Disgusted.

The worst experience I’ve ever had with a hospital! Every single nurse I saw during my 7 hour ER visit was rude and emotionless, the doctor saw me after 4 hours (2 of which I was in a room) and literally repeated what I said I was there for and left. Didn’t see him again. I was left with no one checking on me the whole time I was here. Received another test that I already confirmed was done the prior day at another hospital. Then was discharged with what I said I had when I came in. My problem wasn’t resolved, I can’t eat and keep anything down which is why I came in. I have been to this ER many times and this is by far the worst treatment I’ve had. I was ignored over and over again! I will not be back

Had to see a doctor ASAP walk in and the action started, these guys whe the best, I’m glade on my choice I could have been happier. My nurse Sharon farrand and all the doctors where on it and put me at ease. Been a week and everything is great. Also going to have the executive physical they have a full department for prevention & looks interesting thx to the whole staff. Ey

One of the most beautiful hospitals in the country. Staff are friendly and courteous!

The wait here is 5 hours plus., I was told by Locals that it is always 5 hours plus
Absolutely unacceptable !!!

The majority of the people are writing bad reviews due to long waits (if you go during snowbird season & go at the wrong time of day. Yeah, you’re gonna be sitting there for a long while), and people are complaining about poor bedside manner.
This is an emergency room. People go there for «emergencies». I’ve had pretty awful experiences here — but it’s expected. Sitting in triage and waiting for a bed during the snowbird season at the wrong time of day can take hours and hours.
— bring your phone charger & something to keep you entertained. Also dress warm! It’s freezing.
Some of the nurses (mostly the females) seem to have awful bedside manner — but honestly I don’t blame them. They work 12hr shifts, and they see so many people all the time and I’m sure most of the patients aren’t that nice to them. I’m nosy, I eavesdrop on what’s going on in the other rooms if I can.
I see people complain about the doctors. Haven’t really had any problems with the doctors minus having to come back the very next day. Pretty annoying.
The employees here are just trying to do their job, they cannot adhere to all the patients sitting and waiting around in the waiting room/​triage. Yes some of the nurses can be slow, but that’s basically how it is at every ER that you will go to.
If you don’t like this ER so much, then go to the one at JFK or Desert Regional.

I’m really surprised to read these other reviews. My wife had an eye issue and went into ER with discomfort. During her wait, it escalated to pain and the nurses there took notice and responded. Though they originally were gonna just send her home, they asked the doctor to look at it before leaving (she was at the end of her shift). The doctor was nice and comforting. They fixed the problem, gave meds for the pain and made her feel looked after.
About the issue of «Eisen-​dollar,» I can’t compare prices to another hospital because, well — I have no clue what these things cost. But the portion my insurance didn’t pay was insignificant since they let me make payments on it. The account staff was nice and accommodating. Overall a great experience.

They don’t call this place «Eisendollar» for no reason. If you do not have insurance, or have state Medi-​Cal, DON’T COME HERE! They don’t give to craps about you, and only care about making money.
We brought my brother to Eisendollar when he passed out at work. Dr. Tang was a great doctor, and found a brain tumor on my brother’s pituitary gland. The next day, my brother passed out again, this time he was unconscious for several minutes, and foaming from his mouth. We asked the paramedics to take him back to Eisendollar since he had just been there the day before, we felt they would provide the best service since they had all his information and scans from the day before. Boy were we wrong!!!
Not only did they put ANOTHER PATIENTS PERSONAL INFORMATION AND RUN SHEET IN MY BROTHERS ROOM (HUGEEEE HIPPA VIOLATION), the ER doctor was HORRIBLE! My brother’s fingers and lips had been numb for over 36 hours. We told him about my brother’s brain tumor, he did nothing. Didn’t do an MRI to verify if the tumor was causing issues. They discharged him and told him to go to the county hospital in MORENO VALLEY to have an EEG done to see if he had a seizure. They should have done the EEG there, but didn’t want to provide services because my brother had Medi-​Cal, and they wouldn’t make good money from him. I wish we would have taken him to JFK, because they would have given him the services he required.
I will NEVER go back to this hell hole hospital that only cares for rich patients!!! How odd the non-​profit hospital in the valley is soooo money hungry!!!