Massage Envy Spa

Unauthorized charges made my credit card I was given a gift card for in August when I used it I was told I MUST give a credit card to hold on file. Again I had a gift card– they have now billed month after month $ 59.00 each month. I have asked them three times to stop and issue the credit back to my credit card. Each time they agree and state it was an error but that they can not help me only the manager. So NO ONE has the authority to return my money WHY? The manager is never available to assist; staff said she has not returned her emails or calls this weekend.
Errors happen but repeatedly refusing to rectify is unprofessional and wrong. You folks can certainly can take my money, but NO one can give it back??? I am now on a campaign to make sure everyone one I know is very careful about using you folks Unauthorized charges on a credit card is not something most people ignore but, of course, Massage Envy Roseville Ca.

Update
Desk service remains a question mark. Appointment setting was a few extra phone calls to make a time work. Checking out took half an hour the last trip. Desk receptionist had some issues clearing the check out process.
Massage itself was good. It has been sometime but Ashley still work works wonders. She takes the time to address all my areas noted.
Massage was good. Receptionist needs some improvement. Okay experience.

This was my first time getting a massage and I chose one for relaxation rather than deep tissue. My masseuse’s name was Judith and right away she introduced herself and made me feel comfortable. I was very impressed with my massage as well as her ability. It takes a lot to sit and massage someone for a whole hour! Even just doing it for a loved one is difficult and we love them! I could tell that Judith was conscious of where certain muscles needed more attention, where I was sore and where I was ticklish.. My roommate got one as well in the same room but deep tissue. He goes often and loved it however he is a little troubled because the woman was a little rough and scratched him on his back leaving a nasty mark.
I was also very appreciative that they did not jump down my throat about signing up for a membership with them as I was warned by a few that they would. I really enjoyed myself.

Always great service and great massages! A little hard to get an appointment so make sure you call in advance.

Trying to book a couples massage is like booking dinner with the First Lady. You
need plenty of notice and please don’t reschedule, because it will be awhile until
they can you and your boo in.
The massage therapist are ok, nothing too special. Front desk ladies are pleasant and the place is clean.

I had a good massage here today. I used to be a member, ages ago at another location. I had a 10am medium pressure. It was a good way to start off a Sunday morning, a cold Sunday morning. They have a decent sized studio and w comfortable waiting area. My massage was for 90 minutes. My therapist was excellent and gave me a massage like I had asked for. The room and heated table felt so cozy I did not want to get up when informed it was over. She was very through. I needed some work on my shoulders and back and she got right to my sore areas. They have improved and seem more organized since my last go round as a member. I would go back.

This review pertains only to the front desk staff, as I never made it past there. I tried e mailing for an appt for a hot stone massage at 1:30 the night prior and received a phone call to schedule at 9:30 the next morning– great! Unfortunately I was in the shower and my husband tried to confirm the appt for me, but was not allowed to by front desk. I called back 15 minutes later and was told that appt time was taken. Only the 1030 and 5 pm times were available. In the 30 seconds I took to confirm with my husband that he could watch our toddler at 5 instead, I was then told rudely that the 5 pm was just taken too, and 1030 was too soon for the hot stone to be ready. Seems they are not super interested in garnering new customers, no phone skills whatsoever. I called Serenity Spa and was greeted much more warmly and easily accommodated into their schedule.
Massage is partly about the experience that is created, and it starts from the front desk. Front desk at Massage Envy makes you feel like they are doing you a favor– I won’t be calling there again.

The last time I was in town, I had a so-​so massage at the Fairway location in Roseville. This time, I decided to try the one on Eureka. Glad I did.
Karl is FABULOUS.
I’m in town for 2 weeks with a tough client schedule. I booked a one-​hour deep tissue massage with Karl and it was excellent. He found knots I didn’t know I had! Extremely professional and very, very good.
So much so that as I wrap up week 2 of this trip later this week, I’m going back for a 2-​hour massage.

Let me start by saying that the massages I have received here have been great. The therapists, in particular Jenny, are great. The reason this place only gets two stars is the business side. I have, on several occasions, not been called at all when requesting an appointment online, had my appointment changed after confirming, or have had my appointment cancelled without so much as an apology.

This is the best message envy I’ve been to. Came here after the Fairway location was sub par. I decided to come here for a prenatal massage because I had a gift card. I would go back more and see Debbie, but I don’t want to pay the non member price or sign up for the contract. She applied just the right amount of pressure and I wasn’t in pain like previous experiences. I wish they had a different program where you could get a discount for a certain number of messages you could pay for in advance. I will go back at some point.

My massage therapist gets 5 stars. She is awesome. She takes her time and I feel euphoric when I leave. If you schedule an appointment, schedule with Debbie. I made the mistake by booking with another therapist named Ann and was disappointed when I left.. I booked a 90 minute massage. She gave me 5 minutes to undress and stopped 10 minutes early. When I pay for a 90 minute massage, that is what I want, not 75 minutes. I do not think that customers should have to pay for dressing and undressing themselves. The massage that I had with the other therapist did not feel right. She pushed way to fast instead of massaging the muscles and wore gloves. I am not sure if she had something on her hands or she just did not like skin to skin contact. Just weird. When she massaged my scalp, it felt like a bad hair rinse at the salon. I just was not impressed at all. The massage felt like a rush job and sloppy wash down. So disappointed.
I will be canceling my membership, but pay out of pocket to see Debbie still. If she ever leaves, I will follow her. Not too impressed with Massage Envy at this point.

The décor is nice and the waiting area is peaceful.
The staff here are all friendly and helpful.
The reason for the 3 STARs in the inconsistency in the massage therapists.
There are a few good therapist who can do all different massages. Then there are others who say they can do deep tissue, get knots out and this and that. When you get to the room and the massage starts it seems like all some of the massage therapist do is rub oil on you. No massage what so ever. It’d be fine if I just wanted a relaxation massage and feel all oily after, but when I want the knots to get massaged out and to actually feel like I leave with a loose unachey feeling then that won’t suffice.
Have had one or two good massages at this location but I prefer the location on Fairway better.

I transferred to this spa from the one on Fairway just so that I could keep my massage therapist– Jenny G. I have been going to her for years and honestly owe her so many thanks! I have chronic pain in my neck/​shoulders/​back and especially during pregnancy. Jenny kept me up and moving more times than I can count.
Besides that, this Massage Envy is lovely. The waiting area in particular– has the most comfortable chairs, soothing lighting and visuals. The staff seems really happy there and there are a lot of nice touches near the break room– employee photos etc. The bathrooms and front desk are always decorated to the nearest holiday– a cute touch. I recommend it!

Wow! My husband and I are permanently switching to this ME from the other Roseville location. The staff brought us in the serene waiting room and brought us water. My therapist listened to my needs and really did an awesome job with Deep tissue massage. We will be going back to this site again.

I have chronic shoulder pain. I was lucky enough to have Rhonda as my message therapist. Within my first one hour appointment she pointed things out about my body/​injury that my physical therapist never did. It’s amazing how much she truly understands about her craft.

Super friendly front desk.
I can always get an appointment with my prefered staff member. I usually call the day of when i need a massage. I’m just that type of person i’m sure they highly dislike me at the front desk always calling asking for an appt today.
I’m a member of the monthly massage i pay $ 49 a month i get one point on my account and each point equals a one hour massage. so for $ 98 i can get a two hour massage. I can get extra massages in the month if i want i think i’ts $ 30 if my account runs out of points. However i cannot to quite sure since i’ve never ran out of massages.
For an extra $ 10 i can get a one hour facial. I’m not a huge fan of the facials not that the estitican wasn’t good, but their products. They use Murad which from someone who used to frequently the Sephora inside JCPenney for years. I’ve owned Every single thing they used on me. So when the girl was telling me about it i was like ok yeah i have that in my shower right now Or thanks i use that already.

I have been to well over a dozen different massage therapists all over the area and I’ve finally found the best one! Jenny is very skilled at deep tissue and has relieved me of my back pain. This spa is friendly, professional, in a great location and the prices are very reasonable for members.

I’ve been a member of Massage Envy for years and it’s taken me a long time to find someone that I absolutely love. Mind you, I’m extremely picky and only want the best and most experienced therapist who knows the body and isn’t fresh out of school with a certificate and I hate a therapist who talks your ear off. I get massages to relax and be pampered. Rhonda by far is THE BEST!!! She’s well educated and has a lot of experience so if you need a deep tissue sports massage or simply want to relax she can do it all.
RHONDA…YOU ARE AMAZING!

Ok… there are a few things about this place that erk me, primarily the front desk staff. After having switched to this Massage Envy from their location on Fairway due to poor/​incompetent service, I am sad to say that the bad service seems to be a cornerstone of this business and all of its locations. To start, the staff at the front desk are a bunch of Chatty Cathys. They carry along with personal conversations about their nails, boyfriends, etc., all the while asking you to repeat yourself because they didn’t catch what you said. Another issue I have with this Massage Envy is their inability to schedule and keep appointments. I go in for one massage per month and pre-​schedule the next months massage while I am in the store. I kid you not, EVERY single time that I pre-​schedule my next appointment I call to confirm and they have no record of it.
Aside from the office staff, my current massage therapist, Stephanie, is awesome. She does exactly what I tell her to and is nice and quiet during the massage. She can work wonders on back knots and any aches and pains. She is the primary reason why I have not transferred by business to another spa.

I visited Massage Envy for my very first time on Saturday. I received a gift card as a Christmas present, and I was excited to go in for a facial. When I arrived, I had two forms to fill out, both were general questionairres — one of them asked me specific questions about my skin and history with getting facials, and the second form asked me questions specifically about massage.
My appointment was with Jennifer (I’m almost positive that was her name). She was great. She did a fantastic job and there were multiple times throughout the hour that I had to catch myself from falling asleep. I highly recommend going to her.
Then, for the Massage Envy epic fail: after my facial was over, Jennifer let me know that one of the forms I was given was the wrong one — I was incorrectly given a form pertaining to massage, when the second form that I filled out should have been additional questions regarding facials and my skin. She handed me a clipboard and asked that I complete it before walking back up to the receptionist to check out, which I didn’t mind doing.
I immediately noticed that my signature had been forged on the top of the form. I get it — the receptionist gave me the wrong form, realized her mistake, and then decided to fake my signature so that she wouldn’t get in trouble… but why wouldn’t you just ask me to quickly complete it before letting me check out? Even though it was just a questionairre, it was still enough to really bug me and make me not want to go back.