The Home Depot

I spend a lot of time in this home depot. Usually super service but today !! I had a bunch of keys cut and all of them fitted and worked except one, so i go back to the key cutting booth and explain that I had keys cut and one does not work. So MOHHAMMED whatever he does at the store replies, after eyeing them up that «if i cut another it will be the same «i replied that the others worked fine but he was not interested. So i gave up on him, i could see he was not interested in customer relations, i went to the counter to get my money back and lady there cut me another key with no questions. So we will see if it works. Be the last time i go there, one chance, one chance only nowadays. So many different companies to deal with.

I went in to purchase a new refrigerator after mine broke, and we had a wonderful experience. A knowledgeable staff person in appliances, Christina, greeted us right away and said she was finishing something up and would be right with us. We let her know we’d be in the refrigerator section and another staff person came over to let us know Christina would be right with us and gave us information about reading the tags and measuring for our space in the meantime. After Christina returned, she helped us find a great fridge that met all of my needs and was on sale! Since the delivery could not be made for a week, she understood if we wanted to shop around and let us know their store hours if we decided to return. Then she mentioned that they did have mini freezers and fridges on sale if we were interested. As someone who is always running out of freezer space, it seemed like the perfect solution so we didn’t end up wasting our whole day shopping around. After that, we ended up looking at some washer dryer sets that were also on sale and ended up getting a great deal! We even rented their truck to bring home the mini fridge and freezer! Christina called to the front so we didn’t have to wait for the truck and another staff person helped us out and loaded the truck. Everyone was very kind and knowledgeable and I’ll definitely be back for any appliance or remodeling needs!

I spend a lot of time here in the summer, they always have the best selection of plants in their garden center. I’ve also purchased tons of paint, wood, fencing and a even ceiling fan here over the years. This is also my go to place to have keys made.
Con– Solar Sales People that stand in the middle of the isles that hound you every time you walk by asking if your a home owner. Suggestion: even if you are a home owner SAY NO. Really gets annoying if you shop there a lot like I do.

Excellent customer service. I frequent this store often and rarely have had a unpleasant experience. I highly recommend this Home Depot.

Great store with awesome hours am always able to pick up things I need and all workers are very helpful.

Ok. here it is: Customer service is number one on my list. This store has very little.
I had to return a defective ceiling fan and immediately the clerk called a coworker. He took one look at me and made up His mind (and verbalized), that I was the problem along with my builder for the malfunction of the fan.
Anyway, I did manage to exchange the fan and even got a $ 14 refund; the fan was now on sale for $ 10 less.
I did overhear them say that they were going to re box and sell for a discount…
WHAT PART OF DEFECTIVE DON’T YOU GET?!

HORRIBLE HORRIBLE HORRIBLE. Run, don’t walk, away from this store. Good luck if you can even get them to answer their phone — wait time two times in the same morning was over 45 minutes just to talk to someone — even just the operator. Carpet salesman had a terrible, condescending attitude.
1÷15÷16. — shame on us for trying Home Depot again. Went for new water heater. Sales associate calls their vendor and turns phone over to my husband. Credit card information turned over and DELTA MECHANICAL to come same day between 2 – 5 pm for install. No show. Home Depot claims no responsibility and the plumbing company vendor denies any knowledge. Next morning Delta Mechanical explains they did install for a different home, same name. Total lie. Home Depot is the worst company out there only surpassed by Delta Mechanical ( Unilocal THEM).

HORRIBLE RETURN POLICY, SECRETLY HIDDEN FROM CUSTOMERS, Purchased $ 650 worth of ceiling fans, light switches, led lights, etc. Needed to return the light switches because they were not compatible with our ceiling fans. HD refused to refund ANYTHING on this receipt because I used an $ 11 in store credit towards this purchase. Apparently anything bought with an Instore credit is NON-​REFUNDABLE. Meaning, anything on the receipt is non-​refundable, regardless of what it is. If anything was wrong with these ceiling fans, I would be stuck with them because of this $ 11 in store credit. I went to return the light switches an to get my $ 130 back and they REFUSED a return. Two were unopened and one was, which is how we found out then we’re not compatible. I had the packaging and the receipt to prove I purchased this, also using my credit card, but they said its store policy not to refund anything on the receipt used with an instore credit. WTF??? I am so pissed. Not only did I buy the damn thing, since I have the receipt to prove it, but at no point, from the cashier, was I told if I used this I store credit, everything purchased on this receipt is null and void for a return.
I also see that they will not refund ANYTHING on a recipe that had a military discount given. They state you must return everything on the receipt in order to get a refund for one item you are just trying to return. What… So if I bought five items but just one doesn’t fit right, then I have to return all of them?
WHO DOES THIS? Never heard of this or experienced this in my entire life. What a freaking ripoff.
Became full what you buy and how to buy it or they’ll keep your money.

This is my new go to place for sod. Lately it’s been extremely hot, hitting over 100. Not the perfect weather for sod purchasing. Last month I showed up at the Arden Home Depot to purchase sod and they had a ton, but it was all dry. Apparently they get new shipments in everyday, but instead of checking to see if it’s useable the staff just says we have some no worries. This Home Depot has a different theory as last month and this month we had a week of over 100 weather and when we came to get sod it was very lush. I always call ahead and due to the extreme heat I never seem to reach a garden department employees so someone else eventually picks up the call and treks down to the garden dept. to look at the amount of sod and quality of sod. I really appreciate this as you don’t want to drive around for an hour to find nice sod.
I was really happy with this month’s experience. I called, was put on hold forever, but was finally told there was 2 pallets of lush sod. I drove 20 some minutes to the store, pulled up next to the sod, examined it and then purchased my roll. It was a much quicker journey then last month when I had to trek to two stores.
Just to let you know not all stores sell lush sod everyday this time of year. I understand why they don’t, but at the same time I am very dependent on my monthly sod purchase. So, thank you for selling lush sod year round. My doggy and our whole family greatly appreciate it. And for those of you who are anti-​grass and are into extreme water conservation we assure you that this sod gets let water then your house plants. Last month’s sod left on the very crisp side, no water went to waste there.

Stopped by again because I needed to make a copy of my key! The workers here are very friendly and helpful! As soon as I walked in someone greeted me and directed me to the key cutting center. He told me to wait while he looked for someone to help me. The guy (I think his name was Nathan?) helped me cut my key and was very friendly and helpful :) It was a very easy & quick process and I recommend anyone who needs to make a copy of their keys to come here!

The service is a lot better here than the Florin store. This is closer to my home so it’s very convenient. It’s near a pretty dangerous street though so that’s a little bit of a draw back. Just go while the sun is up. Which doesn’t always make it safe but at least you can see.

Walked in and was greeted by a very sweet lady named Debra! She even walked us to the item and showed us different prices! I hope Home Depot treats her well because she’s got to be one of your best employees! shes friendly, excellent customer service and a total people person!

We often times come here out of necessity. Like for instance today my HB needed some galvanized steel to block his sprinkler pipes from being covered by the roots of the trees which he just recently dug out the past few days. The crêpe myrtle tree had fungus growing on it unfortunately:(
Normally we shop at the Home Depot in Elk Grove as it is only five minutes away but we had an errrand to run and it was on the way home for us. This Home Depot is a busy one as it also has shops in the parking lot as well though we don’t normally go shopping in this area.
My HB being a son of a landscaper loves his Japanese maples and noticed the Japanese maples were on sale for 75.00 still. We recently purchased one at the other Home Depot by us. If you are in the market for one, now is the time to buy! Such a good deal:)))
Will we back? Probably done the line. I do need some items still but the renovations are close to being complete but down the home stretch. Thank goodness! It’s nice that we have our house to ourselves but the renovation was well worth it!!! I wouldn’t do it otherwise!!! See you soon Home Depot; my second home at times or is it my HB’s second home? I think so! LOL!

I am a contractor and have been shopping at this location for the past 4 years. I have to hit the store about 3 times a week
Overall I have had real good success with the store and it’s employees. I am quiet pleased. But my view might be off because I never ask for help because I know where everything is.
So things to look out for. If your buying anything for the store that it looks like the package has been opened, don’t get that item. I find that many opened items have missing pieces and if it is electrical, odds are, it is a defective product because it was installed, blow up, and then returned to the store and now the defective item is back on the shelve.
I like that I don’t have to carry a handful of receipts with me now when I return items. I use the same credit card for all purchases, so when I return something, there is no hassle about the receipt because their system knows all my transactions that have occurred with my card.
They don’t advertise it, but if your a Vet you can save 10% on every purchase.

Friendly, but when asked for assistance with something heavy on a shelf… they paged someone who never came.

I came here looking for fold up tables and those plain plastic patio chairs. They were just starting to set up patio stuff at the front of the store, so happens that the chairs I wanted weren’t out yet. A sweet young man named Terrell found them in the back of the store still shrink wrapped.
Once I paid, he also helped me get them into my car. Very nice man, very great service.

Pretty good prices. Has just about anything would need for do-​it-​yourself home improvement. It’s hard to find things in this store, but once you’ve been here you get an idea where to find things. Plus they have never changed the general layout since it has been open. The parking lot could use a good cleaning, lots of litter.

Just left their customer service while trying to return a floor jack, and the lady at the counter questioned me as if I stole the dam thing. My mother got it for me for christmas and the woman was very rude about it.
Then when I acknowledged their return policy
, I asked if they carry floor jacks. She then proceeded to tell me how they don’t carry floor jacks… funny how the young lady next to her was able to locate where they are in the store! The woman the. Started to say that I can’t return it and I told her «we are past that… I can buy one and just return this one later! Can I not?» Simple minded ass woman.
I didn’t have a receipt but it was obvious a Home Depot product! Now I have to ask my mom to mail me the receipt so I can take it back!
Not to mention that it hasn’t even been opened!
Once I get my receipt I’m taking it back to this Home Depot anyway!

All I have to say is I love home depot great store for home builders, the store itself is awesome the parking location of the store BE CAREFULL !!! THIS 8S THE GHETTO, had my tools stolen from this store, and staff are also not so pleasant … but the store itself is awesome just bad location

I had to go to a hardware store to get a couple of screws for my license plate cover. A screw from my license plate cover must have fallen out and the other became loose over time. I went straight to the hardware department with the screw that had fallen out in my hand. As soon as I walked up to the hardware department one of the clerks immediately approached me and asked how he could be of help.
It was nice that I didn’t have to wander through the store looking for an orange vested employee to give me the help that I needed.
The gentleman was very patient with me and helped me find exactly what I needed. When we found the correct screws he was kind enough to ask me if I have the necessary tools to install the screws on my license plate.
Which is why am writing this review. I just want to say I really appreciated that extra step this employee took when asking me if I had everything I needed. To me that is good customer service.
I will most definitely return to this hardware store in the future. As I believe that the employees are kind and patient in helping people (like me) who lack a vast background in hardware and tools.