NTB – National Tire & Battery

A different NTBs’ mistakes were illuminated by this shop’s more experienced crew. Just wanted to say thanks to Seng and Brian for their generous help on properly diagnosing my AC issues. I would go back to this place just because these two gentlemen were so understanding and kind.

When it comes to auto shops, NTB is ALWAYS my go to. I have always received amazing service and they always finish their work earlier than anticipated. The employees at NTB go above and beyond. The sensor for my remote start fell off of my windshield and I mentioned it while bringing my car in for an oil change. The gentlemen took matters into their own hands and hung my sensor back up, free of charge. They are always helpful and kind! Keep it up NTB!

Bbbh

We had our tires replaced here within the last year, and that experience was fine. Unremarkable. Went back last week to have the tires rotated and to address a leak in one tire. Let me add we were POSITIVE there was a leak, because that one tire had gotten low 4 or 5 times in the last six months. It was a little leak, but the tire wasn’t going flat on its own. They rotated the tires, and couldn’t find the leak. Um, okay? LITERALLY THREE DAYS LATER, that tire is low again (they kept track of where the «questionable» tire wound up in the rotation). So we take the car back, and they STILL can’t find the leak, and even question if we know which tire we’re talking about because we weren’t IDIOTS and filled the dang thing before driving over.
Sure enough, two days after that the tire is low AGAIN so we finally give up and take the car to a dealership. They found the leak easy – it was «super obvious.»
Needless to say, we’re irritated and will not be trusting NTB with something as simple as finding a leak again.

I went in to see if I could get some assistance putting in a headlight this morning. I’ve had a couple oil changes here, so I felt confident that they would be a good resource. The guy behind the counter looked up my car’s information and notified me that my entire bumper would need to be removed in order to install the light. He quoted me a price of $ 75 for labor. He did not look at my car, just quoted me the price. I went down the road to another mechanic and he was able to install the head light for me at NO COST without needing to remove the bumper. Yeah. Not cool NTB. I will not be returning for any type of service. Shady shady.

Outstanding Customer Service! They are knowledgable, speedy and reasonably priced. I am able to get some work done while I wait and that is invaluable to me.

Since they took over American Tire nearly 2 years ago, I am very pleased that they honor the written «promise» I have from American Tire with regard to my snow tires. That promise was free lifetime rotation, which for me, means annual installation of the already-​mounted-​on-​rims snow tires.
Pleasant service served with a genuine smile, too!