Ruckle Construction

I was referred by a family member who had this company do work for them several years back — they did a great job on that one. However, it took 3 weeks and 3 phone calls to even get them to call me back. Ladies who answered the phone were apologetic and nice. 3 weeks later I got a call, only to tell me Alpine is «too far». He never even asked me our address, we are on the far west end of Alpine, practically in El Cajon. This is after he told me they weren’t very busy right now, but guess they will hold out for jobs close to their office? We are 30 minutes from their office… doesn’t seem too bad for about a $ 30K job. After I told my family member of the experience, she told me they wouldn’t call her back for more work either.
From what I have seen, they do good work if you can get them there to do it… but I’d be cautious based on my experiences.

Summary: Customer service is a paramount piece to any successful business and Ruckle Construction consistently dropped the ball.
Having called Ruckle Construction earlier in the week, I scheduled a time to meet on location to get a work estimate. In order to submit a business proposal, I needed this work done in a timely matter and so I turned to Ruckle Construction to assist me.
My business partner and I, along with local staff to let us into the building, waited for 15 minutes past the agreed upon time. I called Orion’s cell: no response. I called the front office and they offered to «track him down» for me. 20 minutes after our appointment time, I got a call stating he simply forgot to come. No problem– we all make mistakes– so he rescheduled for later in the day. After reading the Unilocal reviews I thought to myself «surely this is just one-​off mishap.»
Later in the day, exactly 19 minutes before we agreed to meet, I get another call stating he had an emergency and will not be able to make it. Having cancelled another appointment I had to reschedule our meeting later in the day, this was very disappointing and I simply ended the call with «I understand, thank you and have a great day» realizing this isn’t the type of business relationship that leads to a successful work product.
I understand things come up and I equally understand we all have bad days; however, I do expect businesses to notify customers when they need to cancel appointments and I also expect businesses to find appropriate solutions to problems other than perpetually canceling.
Based on the existing Unilocal reviews, I have no doubt that Orion and team do a fantastic job; however, my experience wasn’t inline with others’ experience.
Since Unilocal is a place to share candid business feedback, I wanted to share my story in the hopes that it will help others looking to schedule work with Ruckle Construction. I hope you have better success than I did!

Orion and his team did amazing on our home remodel. The care and concern to create a beautiful home were emphasized throughout the entire project from beginning to completion. We love the new bedroom above the garage and the deck that allows us to have coffee in the morning. The new master bathroom is spacious and designed to perfection. The team did magnificient workmanship in creating a beautiful open kitchen area, dining and living space complete with oak floors. The details that went into the construction were done to our specification and his team member designed and built a beautiful fireplace. The garage and driveway were also updated. A new roof, skylights, and windows were also added. We appreciate the kindness and understanding that the team, Orion, and project foreman Carl extended to us. Carl was always there to check on all the work. Orion gave us a detailed chart for completion of jobs and he and his team adhered to this.
We highly recommend the Orion Ruckle team.

I was in escrow on a new house purchase and needed a quick estimate on a variety of repair and renovation issues. Orion got right on it and gave me a clear vision of the work required at a reasonable price. We look forward to working with his company once escrow closes.

a year later and our kitchen and bathroom are still amazing with no issues. we get compliments from friends and family on a regular basis. thanks again to Orion and the crew :)

Wow, what a fantastic experience! We had huge plans for our garage renovation and our hopes and dreams were crushed when our initial contractor fell through! We looked on Unilocal and came across Orion and Ruckle Construction, we contacted them and within a day Orion came out to meet with us. We had plans and a proposal by weeks end. The proposal was very detailed and had everything we discussed plus some other great ideas that Orion had come up with. Once we gave the okay on a Friday, the work began on Monday morning. Orion and his team of very friendly, efficient and talented workers brought our dreams to reality and two and half weeks later we have the amazing garage we have always wanted! The project was a full gut and renovation with a bonus attic that we didn’t even know was possible! The process seamless that we can’t wait to get started on the rest of the house!
We will be recommending Ruckle Construction to our friends, family and neighbors!

Orion Ruckle and his crew were fantastic. They erected a large retaining wall and constructed about 1,800 square feet of level patio on the hillside of my canyon-​front property, with nice lighting details and a natural gas firepit. Orion has extremely high standards of quality, and genuinely cares about client satisfaction. I found him to be pleasant, articulate, responsive, collaborative, and flexible to changes. His crew took meticulous care of my property and cleaned up after each day’s work so that you could not even tell they’d been there. This was a relatively small project for Orion, in fact, he was moving on to a million dollar job after mine. Yet he made me feel like a million dollar client throughout the project. Obviously, I’m very happy with his work.

Ruckle Construction just recently did our backyard renovation. They were professional, timely, well priced and the final look was amazing. Orion was also very helpful with design choices that inevitably came up as we put things together. We love just sitting and looking at our backyard now.

Orion at ruckle Construction is my ‘go to guy’ any time I have a construction project around the house — I also recommend him to all my friends when they need to get work done.
One of the unusual things about this company is they are totally honest and know what they are doing at the bid stage. I had them quote a project about 4 months ago, but foolishly went with a slightly lower bid from another contractor (broke my own rule and went against better judgement — never base a descision on the lowest bid). The low bidder turned out to be a disaster, the project ran long and he even called me asking for more money towards the end of the project!
I called Orion asking for help. Even though this wasn’t his project, he provided concrete advice, suggested what I should say and do with the other disastrous contractor and basically helped me get out of a major problem. Next time I’m hiring Ruckle Construction!

Orion and his talented crew at Ruckle Construction are by far the best General Contractor in San Diego. I have personally seen quite a few of their remodels and was very impressed with the high quality of work, the attention to every detail and superb craftsmanship. They are dependable, hardworking and trustworthy. I would highly recommend Ruckle Construction for your remodel, both residential or commercial. Their integrity while on the jobsite is refreshing and they do stunning and beautiful work!

Orion (Ruckle) renovated our 1920’s detached garage into a home office /​guest room.
It was a strip down and pour new concreted, add a bathroom etc. job with lots of on the fly solutions.
Roofing, new walls, lighting, new floors, added a bathroom, tile and painting — everything turned out great and it didn’t go too far over budget ;-)
Great bunch of guys to work with
We recommend him to all our family, friends, co-​workers, people walking down the street…

Ruckle Const. did a great job for us on 2 different houses. From extensive interior and exterior jobs to small «help me» projects. Very reasonable, and best of all, complete to the last detail. Thanks Orion

These guys are great! This our second project that Ruckle Construction has done; first was a big addition, then 5 years later a kitchen remodel. Both projects done on time with no major problems. The owner’s family (owner Orion Ruckle) has been in the business since 1953. Orion has a lot of pride in his work. and it shows. I would’t even consider anyone else for any of our future home improvement projects, Thanks Orion and boys!