Roberto’s Auto Rescue

You won’t believe this… I replaced my own battery but the positive cable would not tighten completely on the post. After exhausting all my efforts I called Robert. I texted a picture to him. He could have easily come to my auto and charged his normal fees. Instead, he told me how to fix the problem and 5 minutes later, I was good-​to-​go! Robert will be my first call when I have any auto problem!

When my car died while stopped at a light, in the pouring rain, at 11:30pm, that was a low point. Thankfully Roberto was able to send someone out quickly, and the driver Javier was there within 20 minutes of my call. Both were communicative and friendly, and Roberto even followed up with me to make sure the service was good.
Their reviews are super high for a reason, call Roberto if you need towing!

Roberto was very helpful and went above and beyond with the service he provided. I would absolutely use him again on any issue I have with my car.

All the 5 star reviews are right on — Roberto’s is top notch. Fast, trustworthy, courteous and reasonable. Both Roberto and our driver updated us on the eta and the driver suggested (no hard sell) a different, closer service location that safely took nighttime drop offs. Got us out of a bad situation fast. Thank you!

Roberto helped me out big time today! My battery was dead and I called him since I was in the city and I mentioned to him that I was on Ellis Street near an auto body shop and he suggested I go ask them first to save myself some money, and they were great and helped me out. Thanks Roberto! Definitely call this guy if you need help, he gives you an honest answer.

Super nice and honest guy. Was an absolute savior for me tonight, sells and installs batteries on the go. He provided me with general info on how to care for my vehicle which was super appreciated! Will definitely be using Roberto’s again! ⁶⁄₅ stars.

A Sunday afternoon breakdown is a nightmare– almost everyone is closed. Imagine my surprise when Roberto and team went out of their way to make sure our car would be checked out at the shop the next day– even figuring out a place to put it last minute. Everyone was nice and understanding with great senses of humor. Highly recommended!

Highly recommended.
Prompt, communicative, courteous, and professional. My truck was a victim of a no-​witness hit-​and-​run while parked which damaged the vehicle enough to be not-​really-​driveable-​but-​at-​least-​moveable. It wasn’t exactly an emergency call so I could schedule a time a little bit in advance.
Roberto’s crew arrived a little earlier than originally expected (yay!) but gave a courtesy call so I was well-​prepared. Hook-​up took just a few minutes. The driver drove safely to the auto shop and parked the vehicle flawlessly.
Waking up to seeing your vehicle undriveable — and no note — is rough. Roberto’s crew made this part of the day go smoothly.

Quick response! Battery went dead, jumped it. Replaced it and was up and running in no time. Thank you so much.

Roberto came through when my wife’s battery died. He arrived quickly and even patiently helped diagnose a second car. Thanks Roberto!

The AAA wait was insane at 2 – 3 hours to get a tire changed– and with bronchitis I couldn’t wait that long on the side of the road! I called Roberto and he got a truck to me in 40 minutes– Dan G was efficient and friendly, and got the job done faster than I’ve ever seen a tire been changed before. Roberto even called back to make sure all had gone smoothly. I really appreciated his honestly, kindness, and great customer service. I would definitely use Roberto’s service again, and would highly recommend.

Came All the way from across the city, picked up parts we needed and had me and wife back on the road in under an hour after blowing a flat tire on the freeway with no tools for the job. He had all the tools for the job and was reasonably priced. Good Man Good Company!.Thanks again Roberto…

After being turned down by u haul emergency assistance, AAA emergency assistance, and another towing company I called Roberto out of desperation when I couldn’t get my u haul truck to back out of a tight parking lot. He was close by and came in just a few minutes and did what took me two hours to attempt in little under ten minutes.
He’s literally an angel, it was my first night in the city and I can’t believe I found someone who was so amazing off of Unilocal so quickly. He knew exactly what he was doing, and got the truck (and the trailer) out into the street and out of the awkwardly tight parking lot.
Thank you so much Roberto, you’re a legit saint.

Okay clearly I did my homework and picked a great guy to help me out of a bad situation. Nobody likes getting stuck on the side of the road with a bad battery but thankfully I was parked in a legal spot, and Roberto was 4 miles away :)
Fast forward 20min and we were good to go!
This man loves his work and I got a nice discount on service which was equal to what another company wanted to charge as a standard fee (but who knows what the upsell would have been). And while the only downside with Roberto was its a cash only transaction, he was nice and allowed us to drive to an atm so it wasn’t a deal breaker.
Regardless of the nearly exact amount of a discounted rate quoted by him vs the standard rate of another company who would have taken much longer to get to us, I felt money was well spent because again, this guy loves his job and is friendly and helpful. I highly recommend him.

Roberto came to our rescue at 10 PM on a Saturday night, when our SUV wouldn’t start up again after we had jump-​started it 45 minutes earlier. The hubby called his insurance to try to get roadside assistance (basically just a jump start, so we could deal with the problem the next morning), which had a 60 – 90 min wait time, and I went hunting for «dead car battery» on Unilocal.
Robert immediately picked up the phone when I called and patiently asked me questions to get the information he needed. He had our battery in stock and met us in about half an hour ready to do a battery replacement. His friendliness made a long night so much better. He did a thorough job cleaning off the acid that had leaked, cleaning all the connections, and explained everything he was doing. Oh — and he quickly got our engine started (who knew you could have the engine running while a battery was swapped out??) so that we could turn on the heat on a cold SF night.
What a great service from someone who obviously works hard and cares about his customers. We’ll definitely call again if we have any issues.

Roberto is such a sweetheart. The first time I called him, he was booked for the next 7 hours so I couldn’t go with him, but our battery died recently and I thought I would give him another ring to see what all the reviews were about.
Full disclosure, there was a verbal Unilocal discount, however, I would have written this review with or without it – read on:
Roberto’s schedule was busy (not surprising considering how popular his services are on here), but I work from home and certainly wasn’t going to get anywhere with the car. He asked for all the specs and I tried my best to tell him what I knew.
He gave me a call when he was getting the replacement battery. He texted when he was on his way, and arrived soon after. He was sooooo nice from the getgo!
It wasn’t all talk though, he went out of his way to show that he had gotten the best battery for our car (he brought 3 to make sure he wouldn’t have to go out and get another one since I didn’t know all of the car specs). He ended up installing the same one he has in his car — even showed me – and he proceeded to install it.
I wish I could have spoken with him more, but I had recently lost my voice, so my husband went down and when he came back up said, «We need to give him a good tip. He knows his stuff and did a really good job».
Our car is purring like a cat now. Thanks so much, Roberto!

I had a flat on my bicycle. This guy stopped to see if I needed air. I told him «yes, but I also need a patch». He didn’t have a patch kit with him, but he drove me all the way home…
He stopped for me out of the good of his heart, and I have no doubt that this man’s heart is every bit as big when dealing with his auto customers.
Thanks Roberto!

I have had horrible experiences with mechanics my entire life in multiple states, and thus when my Girlfriend’s car broke down in Noe Valley and smoked in the middle of a move, I was distressed. I called Roberto, and he picked up in 4 rings. He spoke to her (I know little about cars) and said he thought he knew what it was. He talked me through where to go in Autozone for parts, which weren’t expensive.
He got there maybe 10 minutes after he said he would — which is not a criticism but a compliment as we’re not exactly easy to find — and spent the entire time working with us when he realised he would not be able to fix it on the spot, the entire time being not just «Nice» but incredibly warm, caring and sweet. Roberto didn’t just want the car fixed, he wanted to get us safe. So he called around, did what he could and realised that on a late Saturday night on Valentine’s day he wasn’t going to be able to help. He thought the next day he may be able to find someone but wasn’t — he wanted the job done right. He vowed Monday morning he would have someone. I suggested 9:30 or 10:30 and went to sleep.
I woke up to a text and got told someone would be there around 9:30. Carlos, Roberto’s mechanic, was there at 9:33 (after calling me and telling me he’d be «late,» which only made me like him more) and by 9:45 had my girlfriend’s car on his truck and ready to go. This just happened, but both he and Roberto have vowed that they’ll get this done if the part’s in stock and find a way to fix it.
I’ll edit/​update this review, but I can think of no literal way in which Roberto and his guys can mess this up. He was honest on part costs, very patient with my total lack of knowledge of, well, anything about cars, and is a sweet and outgoing person even late at night, when I was rather frazzled and tired from prepping for the next day’s move.
All in all I haven’t written a Unilocal review in a while but I swore to do this because Roberto deserves it.

I have never had a better experience with my car until I called Roberto. Roberto is excellent at what he does. He is very kind and more than reasonable with his prices.
On Christmas eve (of all the days), my car decides to die on me, and of course I start to freak out because of all the errands I have to run before the dinner parties. So I decided to give Roberto a call. Over the phone, he was very helpful and came over within 10 minutes. Right away, he was able to diagnose the problem and told me I was in need of a new battery and was more than willing to help me out. He gave me a jump start and escorted me to a shop where I could get my new battery. Who does that? The whole thing was done in less than 2 hours and he made sure I made it home in time for Christmas. This man had the true Christmas spirit. It’s not every day that you meet someone so genuine and takes pride in their work.
Being the gentleman that he is, he waited around to see that I was taken care of. He was very thorough with his work and extremely professional.
Thank you Roberto!
I highly recommend that you call Roberto, your Roadside Concierge for any car trouble you may have. You will not be disappointed.

I was really impressed with Roberto, The Roadside Concierge Service.
On the 18^th of Dec. 2014, I called Roberto because another company that my State Farm insurance contacted for a jump start was taking too long to get there. It was after 9pm down in the financial district… where everything closes after 9p… a meeting had run late and I found a dead battery that needed a jump…
Roberto was kind. OMG, and if that did not astound me, this offer to come right over as soon as he was finished with his current call, DID. He was also flexible by stating that he would call me as soon as his call was finished and if I had already been helped by that time, then it wouldn’t be a problem.
As it turned out, the original company my insurance contacted did show up shortly thereafter, and I was able to get on my way. But Roberto did as he said and called me when he was finished. I let him know my jumpstart had been handled, and he was gracious and said that if I would like to call him or text him in the future, he would be happy to help me ²⁴⁄₇.
A real professional — compassionate, efficient, timely follow through, and all with human kindness. 5 STARS! *****