Mr. Jiang’s Carpet Cleaning

Great for simple and non-​deep cleaning.

Was about 10 – 15 min late. Did a decent job. Affordable

Wonderful job and a real good price, a very good family owned bussiness, iv noticed the bad reviews should be taken with a grain of salt, i whom have been a carpet cleaner myself 20 yrs ago totaly understand for the owner, and i myself have seen clients complain about stains that just would not come out nomatter how many times you go over it, also they do not control the flow of traffic, so if there just 10min late bc of traffic delays but calls to notify you then that shouldnt be a big deal, iv seen customers complain that it does not feel wet enough, what they dont inderstand is that THAT is the point! Technology now a days were made to dry quick, wake up!

The owners of my building in a high rent neighborhood referred me to Ken. I got two quotes to clean two average rooms; Ken charged the estimate he gave over the phone at ¹⁄₃ the price quoted by cleaners who sent two people in uniforms to measure the space. Great job and a good reminder that overhead gets passed to the customer, Ken’s a professional working man: good, quick, honest, no nonsense!

Even they were late for 40 mins, I would say they did a nice service.
I asked them to clean 4 rooms and they did the works very quick. After the work, my carpet is so white like a new one! In the end, they clean up everything, so I pay $ 150 for carpet clean and $ 20 for tips, and it totally worth!

Ken Jiang cleaned my neighbors house is a polite, respectful, prompt, efficient manner, with quality results and at reasonable cost. The actual cleaning equipment used was great. I used him to clean my two floor, 2750 foot house a few months later with the same outcome. I have read many horror stories about bad experiences with various other carpet cleaners, but my experience with him was first rate.

I’ll give them a 4 with possible upgrade to 5 later! They arrived on time, worked fast and (most importantly) got all the stains out. I have no complaints so far and would use them again. Our condo is a rental so I’m not too keen on spending $ 500 to get Zerorez out. These guys are quite OK.

I called this guy in Aug. because I needed to clean my condo’s carpet. He quoted me for $ 75. On the scheduled day, he and his son arrived in late, and was in a hurry. They spent less than 30 minutes in my two rooms upstairs, and told my wife the work was done, and they wanted to be paid immediately. When my wife wanted to check their work, this Mr. Jiang got irritated, and said to my wife that if she paid him one cent less, she would be regret for it. My wife got scared because she was alone in the condo, facing two men (he and his son). So she paid them the money so they could leave.
But after they left, my wife went upstairs and was astonished to find that they only did some cleaning on a few spots, rather than cleaning the whole carpet area as promised. How did we found that out? Because when I came back that late afternoon, and touched the carpet with my hands, it was TOTALLY DRY!!! So this guy not only got money by threatening my wife, but also not doing the job as promised.
We just don’t understand how this Mr. Jiang could do such a thing for his business. I called him the same day asking for a explanation on his job, he said that is all he can do and hung up the phone.
We ended up asking another carpet cleaning professional to re-​do the work, by spending another $ 150.
We had called the Fremont Police Department that evening, reporting the whole incident. The officer told us they could not do much in this case, because of verbal threatening, and it lacked third party witness. We could go to small claim court to ask for our money back, but the court is in Hayward, and for $ 75 it is not worth it. But I am glad that at least I can report my bad experience with him in Unilocal.
Be really careful when you want to give him the job…

Searching for a tangible restaurant to eat at is a lot easier than looking for a ‘service’…
Nonetheless, through word of mouth of friends, I was referred to Mr. Jiang, or as he goes by, simply Ken. This is fella is awesome! He quoted me over the phone after I explained to him the number of rooms in my house, square footage, parking, etc. He said it was an estimate and that the price could fluctuate, depending on what he determines once he arrives on-​site. Anyway, Ken is extremely professional and prompt. He speaks like 6 different languages! His English is still in the works, but if you speak any dialect of Chinese, Vietnamese, or Cambodian, give it a shot with him. He’s very personable and loves to chat!
He finished the job way quicker than I had presumed, but the amount of time did not take away from the quality. He did a superb job… I don’t think I’ve ever seen my carpet THIS white before. Good to know that it’s possible…
PS. For whatever reason, the phone number is not correct. The correct number to call is: 408−274−5588.