Pauline Lu, DDS

I went to Dr. Lu for the first time yesterday. My previous dentist was very good, but every time they charged too much and I had to call them and correct the bill (happened three times). Dr. Lu and her staff (Rea) try to get the best out of pocket price for me and a detailed explanation of the bill.
I was able to get an appointment within an hour of when I called and there was no wait time. She did cleaning and some fillings in very short time and I am very pleased with the result. Both Dr. Lu and Rea are very caring and very friendly.

I would highly recommend the services provided by Dr. Lu and her staff (Rea & Evelyn). Even though I was running late for my appointment, I didn’t feel rushed by the staff or Dr. Lu throughout the time I was there. Evelyn, Dr Lu’s dental assistant, was actually feeling a little under the weather that day, but still she showed utmost dedication and professionalism which is really commendable. Rea, Dr. Lu’s secretary, was very polite and professional as well. She explained the paperwork to me very well. Now coming to Dr. Lu, she was very patient in listening to everything I had to say, is extremely knowledgeable and explained everything to me very well. She did a great job with cleaning and performed them with utmost care and precision.
All in all, it was a great experience as I was smiling when I left the office. From now on, Dr. Lu is going to be my go-​to dentist.

I have visited this office for a teeth cleaning and tooth extraction. Dr Lu is so patient, kind and warm. I hate going to the dentist – I get major anxiety and my nervousness shows. But Dr Lu was aware of my nerves and made my experiences as painless as possible. I feel as though i am in good hands in this office. The secretary and dental assistant are equally wonderful. I am so glad to have found her and will continue visiting Dr Lu for all my dental needs!

For the occasionally impatient person like myself, time is a virtue. Fortunately, this office is able to run operations very quickly and efficiently. I called the office and was able to schedule an appointment for the next day. Nice! Unlike some private practices, my appointment began exactly at the time it was scheduled. Zero wait time!
Dr. Lu was extremely friendly and helpful. She offered to provide a quick cosmetic fix (nothing major) on my front tooth at no extra charge. She answered all of my questions and never made me feel rushed (but at the same time, didn’t take a long time or operate slowly).
Really nothing to dislike or critique here. Will continue to return otherwise. Excellent overall service.

I’ve been a patient at Dr. Lu’s for several years now. I’ve had a lot of work done by her, and she’s always done a great job. Her cleanings are also the gentlest cleanings I’ve ever had.
The office is friendly, people know your name and face, and I like how Dr. Lu does not recommend procedures that she doesn’t think are necessary. You definitely don’t get the feeling that you’re being scammed (which is not the case at the previous dental establishment I was at).

I’ve been seeing Dr. Lu for about 3 years now and couldn’t be happier! Dr Lu’s staff is friendly and extremely organized, they are great at reminding me of my appointments. Dr. Lu is very knowledgeable and genuinely cares about her patients. I have had bad experiences with dentists before who recommend expensive treatments that turn out to be unneeded. Dr. Lu is extremely trustworthy and only recommends necessary treatments and for this reason, I will continue to see her as long as I live in the Bay Area.
If you are looking for a dentist — I would HIGHLY recommend Dr. Lu!

After several routine dental visits, all the former dentists I had would suggest removing my wisdom teeth. They would inform me that removing my wisdom teeth would benefit me in the long run, but I was always hesitant. I would always say, «maybe next time, not now.»
Since relocating to the Santa Clara area, I was in search of a primary dental office. That’s when I found Dr. Pauline Lu’s Dental Office. Dr. Lu and her staff are wonderful! Rea, the front desk receptionist, is friendly and takes the time to explain all you need to know. She welcomes all clients that walk in the office with a big smile. The first time I met Dr. Lu, she took the time to learn about my expectations and goals for my dental health. She shares important information that helps me make an informed decision. Dr. Lu’s initial approach and attitude made a positive
impact in considering her as a primary dentist and trust her professionalism.
My confidence in Dr. Lu and her staff gave me the decision to FINALLY have my wisdom teeth pulled out! But prior to confirming a date to have the procedure done, I was extremely nervous and hesitant. I couldn’t decide whether to go through with it all. I was conflicted because I was not experiencing any discomfort at the present time, yet I did not want to endure any possible complications in the long run.
Dr. Lu made sure I was aware of all the details for the procedure and mentioned she would do all she can to make me feel comfortable. Rea also played a part in helping me finalize my decision as she reassured me that I would be in good hands with Dr. Lu.
On the day of the procedure, Dr. Lu and her assistant were great! Dr. Lu definitely made sure I was comfortable! Her hands were gentle and made sure I was not going to experience a lot of pain/​discomfort. I appreciated how Dr. Lu explained every detail while I was undergoing the procedure. She made me aware of what was going on and what I was going to feel at that moment. I was such at ease that I did not even realize that both my wisdom teeth were eventually extracted. No bleeding, swelling, or other complications! I was amazed that I tolerated the procedure well. Dr. Lu did a fantastic job! She really meant what she said when she assured me that I was going to be comfortable!
Overall, everything turned out better than expected! There was no need for me to take any pain medications at all (although I was anticipating pain). No abnormal bleeding or swelling and I was able to eat normally again the following day. I felt fine that I had to brag to others that I was nervous over nothing. It was a successful experience! And, I am satisfied that I chose Dr. Lu as my primary dental care provider! Again, THANK YOU to Dr. Lu and her staff for doing a wonderful job!

Dr. Lu is very competent, ethical and charges reasonable rates. She would have done a tooth extraction for $ 200 less vs oral surgeon. Her office is centrally located off Lawrence Expwy and easy to access. Her staff are efficient, responsive and professional. I come from Redding for her care. I recommend her to anyone seeking a capable and reasonably priced dentist.

A great and comfortable environment for all ages. Dr Lu’s staff is great at reminding me of my appointments. Dr. Lu is very knowledgeable and genuinely cares for the health of our teeth. She’s not the type to recommend a procedure unless you really need it. I also don’t get nervous going because she is gentle on my gums unlike some other dentists I’ve gone to (who actually numbed my gums before cleaning). Going to the dentist is not scary anymore. Especially for children. I’ve never seen and unhappy kid there. Most of them are either happily sitting in the waiting room watching a cartoon movie or calmly getting their cleaning. I think the little stuffed animals hanging over the ceiling help calm the little patients too.
Describing Dr Lu’s office reminds me of the cheers theme «where everyone knows your name» I’d recommend her to all my friends!

Great dentist. The waiting room has a TV where she plays recent family movies, and there are TVs at the chairs too that are all connected to the same DVD player, so you go from the waiting room to the chair just watching a movie. The office is very clean, which is important to me, and the staff is very friendly. And she is a great dentist.

Dr. Lu & Staff are great! They make you feel conmortable right when you walk in the door. Staff talk to you as if they are your friend instead of just telling you what they are planning to do for your appointment. They actually take the time and converse with you asking how are you, where your originally from, and you jusy want to continue talking forgetting your sitting in a dental chair. The staff lets you know every move they make instead of wondering what they are doing next. Dr. Lu comes and puts the chair back and you see on the ceiling is cute little stufffed animals to greet you and make you feel comfortable and I automatically smile. Dr. Lu introduces herself with great manner. She does an exam and gives you a full description of what needs to be done, estimation of the cost and the steps to fulfill the treatment.
Overall, she is a great childrens and family dentist. TV“s to watch movies for the kids and maybe adults also.

I learned of Dr. Lu through one of those promotional letters certain doctors send; they normally irritate me, but hers was pleasant and I was new to the neighborhood. I was so pleased with my visit to the dentist. I was eight months pregnant, and she took the time to make me comfortable in the seat. Dr. Lu was very nice and told me that my first cavity «wasn’t my fault», which seems the opposite of many dentists who seem to make you feel bad about the state of your teeth. I will certainly be going back to her. Her office speaks English, Spanish, and Chinese.