All Aspects Waterproofing

Although I haven’t had the opportunity to use this company for a waterproofing need, I have been in touch with them a few times. We are selling our home and needed something checked out. I tried to set up an appointment and waited for a call back from the scheduler. I lost track of the time and didn’t realize I hadn’t heard back from their scheduler until around 5pm. I called the 1 – 888 phone number to find out why and the customer service representative was very apologetic. (I had contacted them before and someone called back within 5 or 10 minutes, so I realized this was different than my first experience). He then told me someone would call me back right away. He was right. Audrey Kraft called me back AFTER office hours when everyone else was gone for the day. She even called from a different location than the office to apologize and gather as much information as she could to have the team work on this first thing the next morning. After talking with her, she explained the company policy for estimates (they can’t come out unless there is actual water coming into the basement). She helped me out a great deal and I was so thankful for a company and an employee who was willing to go out of her way to make something right. Thank you Audrey!

At this point we’ve only had an inspection. We do plan on contracting with them and I will update this then.
However, regarding the inspection, it was very through. The pros and cons of different solutions were explained to me in detail with diagrams, photos from Mr. Ellis’ tablet.
I felt like I was getting straight objective advice.

I wish I could give them a better review because the final product seems good, but the process was not. The first week of July, we had half the back wall of our basement waterproofed, and a second sump installed. The salesman came to our house twice (once with my husband, and the second time when we were both home) and was there for a couple of hours each time, explaining everything in great detail. He offered a 5% discount if I wrote them a review (we were getting $ 5000 worth of work, so of course I wrote the review). However, he wanted me to write the review by hand on an Angie’s List form while he watched, at the same time we were signing a contract for the work and giving him a deposit. I thought this was rather unorthodox since we hadn’t had any work done yet. Nevertheless, I was happy with the interaction so far, and based my review on the salesman. The salesman told us we could save some money by excavating and installing window wells ourselves ahead of time. We already had one 12 inch well installed but we needed another. So during this process of doing it ourselves I emailed the salesman (he referred to himself as an inspector, which I don’t doubt, so I figured he would know the answer to my question) to ask if we should do 12, 18, or 24 inch steel wells. I didn’t hear back from him for a couple days so I ended up putting in 18s just to be safe. He then responded that he didn’t think the size mattered, 12 – 18 inches should be fine, and he wouldn’t recommend going any bigger than 18 — perfect. The day the crew came to start work, the foreman said our 18 inch wells were too shallow and he couldn’t guarantee his work unless we put in 24s. After a bit of back and forth, he relented. The workers were excellent — they did not mess around or take breaks, and got the job done within 6 hours (we were quoted 1 – 2 days). My biggest complaint is that they used an industrial stapler to adhere protective plastic sheeting to my newly painted walls. When they left, they ripped the plastic off and left at least 5 staples in the walls. The staples they did remove took little chunks of sheet rock with them (see attached pictures). So now I have to repair and repaint the walls. Additionally, they had the audacity to staple into my expensive custom wooden mantelpiece! I understand that they want to protect the house from concrete dust, but they could’ve used tape, or discussed it with us first. The other thing that made me think there is a big disconnect in communication between the salespeople and the crew, was the «air filtration system that removes the dust from the house via a large hose during the work» is basically a big fan (no hose) that blew the dust away from where they were working, down to the other rooms in my basement, towards an open back door, from 15 feet away. They also didn’t bring enough gravel to sufficiently fill the window wells, so we had to buy a few extra bags at Lowes after they left (at their recommendation). One of the most annoying parts is I am now on the Angie’s List mailing distribution, because I sold my soul for 5% off.
It hasn’t rained sufficiently to know how effective the system is, but I have faith in the final product.

Tony and his colleague gave me thoughtful referrals to appropriate businesses when we understood that our job was not a good fit with All Aspects. Very professional.

We just had Rob come out to our house to do an estimate on our leaking basement. He was timely, professional, friendly, and thorough. He answered my millions of questions, calmed some of my fears, and did not at all give off that «sneaky used car salesman vibe» like some of the other waterproofing companies. Then, he took the time to explain it all again as my husband got home just as he was about to leave. Impressive! He explained what is happening and offered a couple of suggestions — none of which even involved hiring him. I learned a lot, have new steps to take to fix our basement that I would not have known to consider, and above all, I trusted his opinion. It is refreshing and rare to have someone come and do a free estimate and walk away saying nothing major is needed. But this is exactly the type of customer service I respect and is exactly what will make me come back to Rob and All Aspects if I have future needs. I highly recommend this company as an oasis in a dessert of other fear mongering water proofing companies. If I had to choose someone to have a warranty on my basement, this is the company I would choose.

I am writing this review not because I have recently had work done by All Aspects; however, they have done work from me in the best and they are REALLY good at what they do. I am writing because I spoke with Tony this morning about a mold issue I am having due to a leak in the ceiling. I had been given a rough estimate a couple of days ago on 5 thousand dollars which caught me by surprise as the mold was in such a small area of the ceiling (less that a ft in diameter). Tony told me that I could remove the mold from such a small area on my own and he emailed a link to the EPA guidelines for mold removal! Now this man was not going to make any money from me in this case, yet he took time out of his day to guide me through this process. If I listened to the first guy, I would have potentially spent thousands of dollars on something that I could do myself using the EPA guidelines! I highly recommend this company — they do good work and the people are honest and trustworthy!

I called AAW for an estimate, as water was seeping into our basement. Jamie Seymore came to the house on the dot, diagnosed the problem and concluded that a new wall was needed, which requires a general contractor. I am super-​pleased with the timely, courteous and well-​informed service. I shall call on AAW should the need arise.

We have used All Aspects on 3 different occasions and the last one was just such a pleasure that I felt compelled to write a review. They have never disappointed — each time, the crew arrives on time, completes the work as agreed upon, leaves the area spotless and within budget. Every time. The first 2 issues were inside (basement). The last issue was outside near the foundation and required deep digging and removal of mature plantings. As promised, everything was put back exactly as before. I couldn’t tell the area had been disturbed in anyway. Supervisor was «Joey» — he was excellent from diagnostics, estimating to job completion. Would not even call another company for a second opinion — All Aspects has earned our trust and we highly recommend them for any waterproofing job.

We had AAW install a sump pump and exterior staircase landing drain. The work was done on time and on budget, workers were prompt, courteous, and professional. We were charged a flat fee for the permit which I was originally hesitant about, thinking I might do it myself and save the money, but due to timing ended up paying it. Was WELL worth it as we ran into several complications with the city of Alexandria which they handled with no additional cost. We looked at several options, and they were the best value for price, not the cheapest, but very reasonable and worth paying a little more for the excellent quality. Jeff was our project manager and he was especially great. Would definitely work with them again and have recommended them to friends.

I had a great experience. Rob spent a half hour evaluating my basement issue, explaining alternatives, and concluded with specific advice that didn’t involve buying any services from his company. I found him very knowledgeable, helpful and honest. He said to call him if I had any questions about his advice. And he did not charge me a penny. A refreshing experience!

Professional, great estimate pricing, crews are professional, followed through on their word!