Shaffer & Son’s

The best customer service bar none. Under my home warranty I was assigned this company. Last summer my air went out twice and they came out right away and the service tech was very knowledgeable and cleaned up after himself. Would recommend them to anyone!

I have owned my home for more than 17 years and I have had many air conditioning companies come out to service our four units.
I actually had many problems with other companies that were sent to my home through my home warranty company.
Finally they sent a company (Shaffer and Sons) that delivered consistent great customer service and had technicians that were knowledgeable and corrected my situation on the first trip.
Shaffer And Sons in my opinion is the best air-​conditioning company in metro Phoenix and I would refer them to anybody as we all know there’s a lot of unreliable companies out there.
Amy the owner is very responsive and takes great pride in her woman owned business and I highly recommend using them for residential and commercial projects.
A very very satisfied customer.
CRAIG H.

Very impressed with the services that was provided. Was very impressed with the company as they were very accommodating on the phone and customer friendly. The service guy was knowledgeable and fixed the problem immediately. If I have more air conditioning problems I will definitely call them!

I have not had the opportunity to experience this companies service, and that is because they don’t care about the customer. The way the schedule for Saturday is we will give you a call 30 min in advance, but they cant even tell you AM or PM. The dispatcher even had the audacity to try and «teach me a lesson». Being that this is a vendor to my home warranty company I will take the service, but I would not refer them to anyone or ever call them on my own!!!

I was assigned this company from my Home Warranty after the first company (L&S out of Nevada) no showed their appointment. The tech ‘Senior’ came out and had the unit running in no time. He was professional, knowledgable, friendly and a veteran (thank you). I will be using Shaffer and Sons and requesting Senior for any future needs. Thank you!

These folks are the best. My A/​C/​went out on a Friday afternoon. I submitted an online work request from my Home Warranty company, Old Republic. I got an immediate response stating that Shaffer and Sons was contracted. Most of Saturday went by without a call so we called them. Went to voicemail, left a message, they didn’t call back. I called Old Republic and they reassigned the job to some real FLAKE from Same Day Air. He came out on Sunday, diagnosed a bad A/​C unit and would relay the information to the home warranty company immediately so that a new unit could be ordered. On WEDNESDAY I called Old Republic for an update and lo and behold that FLAKE never contacted them so I had to start over. Our case was reassigned to S & S and they came out immediately. Mike analyzed the problem to be a bad compressor but stated that the entire unit «should» be replaced. He worded the work order in such a way that the home warranty company would have difficult time NOT replacing the entire unit. The unit got ordered immediately, the unit, the technicians and the crane showed up on time a couple of days later and the install went perfectly.
Amy was very helpful and responsive. I will use S & S way after my home warranty expires.

Like most reviewers, this company was assigned by a home warranty company. I should state that I am not the owner of the home — I’m renting. And the AC went out twice in June. A different vendor came out the first time (I’ll be reviewing them, too).
First, there seemed to be a disconnect between the property management company, the home warranty company and Shaffer & Sons. When I received S&S’s contact info on 6/​23, I left a message that evening to schedule a tech ASAP. When I didn’t hear from them by 10a on 6/​24, I called again. I was told by Shawn (?) that he just called me back, but didn’t leave a message. I didn’t have any missed calls.
In any case, the soonest he could have a tech come out was the next day ⁶⁄₂₅ between 10a & 2p and the tech would call when he was 30 min away. On 6/​25, I kept my cell phone w/​me & on at work all day. When I didn’t hear from anyone by 1:15p, I called. Amy informed me that the tech had just called me & left a note on my door. I informed her that I did not have any missed calls & she verified the #s they were given for me. Both were for the property mgmt co (who happened to be out of the office on this day) so, she took my cell #. I informed her that someone had been home all day to let him in & asked if the tech could come back. She said she would contact him & let me know. When an hour passed & I didn’t hear back, I called again. Got Shawn (?) on the phone & he said the tech would be returning since he was still in the area. I asked why the tech would go to the trouble of leaving a note on the door, but not ringing the doorbell. Was this their policy? He didn’t really have an answer for me.
Around 3−330p, my daughter called me as the tech, Junior, had some questions. This is how I knew they were there. I left work shortly after I got her call. When I arrived, the techs (I didn’t catch the other guy’s name) were in the attic. They replaced a part, but needed to return after some other appointments (he showed me 5 homes on his schedule that he still needed to service) because the compressor wouldn’t kick on & it needed to sit. True to their word, they returned… around 930p. It was 99 degrees inside, so I was beyond grateful that they did come back. They added freon, checked the temp of the air coming out of the vents (although I had to ask him to do it…) & verified everything was working as it should.
All in all, the techs were great. Very polite & professional. Just felt the communication was lacking. When they called the #s provided for the service order, they would have reached the property mgmt co’s voicemail and should have been able to figure out much sooner that they did not have my personal contact info.

A home inspector reported that our electric heat pumps (2 out of 3) would not switch to HEAT. (He actually said the burner would not turn on, but that is a separate review). As a preferred contractor on my home warranty, Shaffer & Son’s sent a technician. The technician arrived early for the appointment, did a thorough checkout of the units (voltage, pressures, temperatures) and found them in proper working order. The technician was friendly, knowledgeable, and professional. I would call these guys even if they were not on my plan.

These guys are the best! Admittedly the repair took longer than in our dream world but… nothing was Shaffer’s issue. Mike Sr did the repair and he knows his stuff!

Home warranty repair for AC. They didn’t make it here within their 4 hour window. However, when Gene got here to fix the unit, he was a pro. The following day Amy called to apologize for running so late. Gene is a good guy and needs a big salary increase from the owners. They don’t want this guy to go away.

Company was assigned to me through my home warranty company. I placed my request with the warranty people Monday night Amy from Shaffer n Son’s called the next morning and was going to have someone come by that day and then the tech called an hour later left a message asking to come by he said he was hoping I’d call within a few minutes calling him back. Well, sorry but I do have things I do on Tuesdays since it’s my husbands only day off and we only have one car. So, I called the company to see about rescheduling for another day and the guy I talked to sounded really upset that I called to reschedule he said they would come by Wed. which was yesterday and said they’d call 30 mins. before coming by well no show and no call. I’m very annoyed this is the second company that has done this to us that was assigned to me by the dang home warranty company needless to say I will be calling both companies and I think it’s time to find a new home warranty company don’t do business with the 2 – 10 home warranty people just an FYI. Will update more after another reschedule. Hopefully they show and call if they are going to be late or not come at all we shall see.
**UPDATE** So, I called them yesterday& they put me on the phone with Amy and she had apologized & had someone come out the same day. Mike Sr. called me said he would be 30 mins. got there in like 15 mins. was very nice & very helpful got my a/​c filled with the freon & got things straightened out fairly quickly. Since they were very helpful on getting someone out that same day and got the job done in a timely manner I’d give them another chance I did bump up my star rating from a 1 to a 3 star. I still am going to change home warranty companies though.

Home warranty co hired this company. They were slow to get on the schedule, never showed at day scheduled, then missed rescheduled, did poor work. I finally had to hire my own contractor to correct problem. Extremely unprofessional.

This company was assigned to me through my home warranty company. We had some hiccups getting our initial appointment scheduled, but once I was able to get Amy, the owner, on the phone she was very helpful and genuinely apologetic for the scheduling mistake. She rescheduled my appointment for the very next morning. Prior to my appointment the servicemen called to let me know they were on their way, and were friendly and professional when they arrived. They quickly and accurately diagnosed the problem, ordered parts, and an appointment was made for the following day. Again, they called in advance within the timeframe, were professional, worked quickly, got everything in working order again, and took the time to explain how I could prevent the HVAC issue from happening again.
I really appreciated that the owner wanted to set things right after I had trouble getting my first appointment scheduled. I’m happy with the quality of work and would use this company again.

All I can say is WOW! We go through our Warranty Co. and they had these people call to set up a service call. Shaffer called us immediately after we submitted the service call to Old Republic. We set up a service call for the following day from 12 – 4. I have 2 dogs in the yard where the tech would be working. I needed to get them out. NO ONE called to let us know anything until I called them at 3:30 pm as they said they would call ½ hour before coming.
Lady at office told me that the guys was new and a bit slow but had 30 years of experience. She stated that the guy had some major ones to do that day and was running late and that there was one person in front of us still.
5:30 we finally get a TEXT stating he was on his way. 6:00 pm he shows and was here until 7:15 pm. He did a great job but seemed to like to talk a lot which is fine but it was already late and the condenser unit was still not working. He said it was probably the motor but it was too dark out (we had outside lights on and they shine right on the unit) and that we should reschedule for another day to finish the job? Seriously? My husband and I both knew it was probably the motor.
I called the office Wednesday (next day) 8am and ask her if we could be the first one on the list for Thursday as we could not wait around again for 6 ½ hours. She scheduled me for 6:30 am — 7 am for that day. We would be the first and barring traffic he would be there. We got our dogs out of the yard and were ready for him. 7:30 am came around, NO ONE called or showed. Called their office 7:30am and had to leave a message.
I then called the tech at right after and he had NO IDEA we were on the list for service today as he didn’t get the message. He stated he would not have been able to come out anyway because of the rain. OKAY, CALL!
I called the office back AGAIN and left yet another message letting her know how frustrated I was with them as their communication between the two of them was horrific.
As I was getting my dogs back outside since I now knew they weren’t not going to show, office calls and leaves a message stating they were sorry, it was hectic morning because of the rain and that they had been calling people canceling for this morning.
If we were first on the list why did we not get a call???
The tech calls Old Republic and states (in his defense) that he could not get out here because of the rain and the HE CANCELLED the service call. He essentially LIED to MY Warranty Co!!!
I expressed my unhappiness with Shaffer to the Warranty Co. and told them all we had been through.
Now I have to wait until NEXT week for my unit to be fixed because of this Co.
The lady in the office I believe OVERBOOKED this guy the first day and then did not give him the message the next time.
VERY unprofessional if you ask me.

Very unprofessional customer experience. Technician was demanding, spoke down to me, used profanity (in front of my children), burped several times and took a 15 minute personal call. Also was very late and didn’t show up until almost 9 pm. Do not recommend these guys.

This company completed a repair for me when called by my home warranty company. They responded quickly and vacuumed out my AC drain line instead of just blowing it out so the line was completely cleared. The technician was polite, professional and appeare to know what he was doing. I would definately use themm again.