Cal Monterey Motors

Way way way overdue… Not at all impressed. I bought new thinking that having the dealership down the road would be great for warranty work if needed, BUT NOPE. Sorry sir… 3 weeks backed up on maintenance issues (at least 4 different times). Ended up going to other shops to get codes pulled & get maintenance done. Better off going to gilroy y’all.

I went to Seaside to see what the inventory looked like. I was really pleased with surprised to see lots of nice vehicles, Everyone was very polite. They must have gotten a new staff cause it is so much nicer than before. for the most part I just wanted to throw a Big thank you to the GM Steve Carvalho. What a Super guy. You will see me soon. Gunter

I had to delete my initial review and post this new one today. I found the perfect replacement to a totaled Hyundai at Cal’s VW on 6−29−15. I was told it was a fresh trade in and it looked to be in perfect condition. We wrote everything up and I put $ 7K down and financed the rest. I waited for my registration… On 7−21−15 they had me resign the contracts after overnighting them to my home due to a vague reference about a $ 7.92 cent difference. We also paid for the car in full after resigning the second set of paperwork. I was still waiting for registration.
On 10−3−15 while in the area I stopped by to check on the paperwork and was told they’d look into it. Rodney said they would mail me an extension of the TICE document (it goes on the front windshield) since it was temporary. They also mentioned they STILL HAD NOT RECEIVED THE TITLE FROM THE PREVIOUS OWNER. What! I’m pretty sure you’re supposed to have that BEFORE you sell the car to someone else. I waited again and left a message to get back to me while I was on vacation. After another week I checked the mail… no registration and no phone calls. I called today and they still are looking into it.
I finally had to make a surprise phone call to Calvin Barlocker who owns the dealership to get the point across. Apparently they overlooked that there was a lien holder on the car and they had to file for a duplicate title. Way more aggravation and frustration than I bargained for. Rose was helpful but unfortunately I got the feeling that the rest of the team threw her under the bus.
They had a wonderful salesman named Steven but he is no longer there. Hopefully he is at a better job.

I have tried over and over to make an appointment to get a recalled airbag system fixed on my Jeep but can only get voicemail and no person. I left three voice messages and finally received a call today (which I fristratingly missed!) I immediately called back thinking I would finally get a person to make an appointment with, but I was transferred again to the voice mail. When called back and asked if I could speak with a real person I was immediately transfered to voice mail. I called back and asked if I could please not be transfered to voice mail I was told that I would just have to wait (as I have already been doing) for a call back. I told the lady that I would have to take my business elsewhere if I couldn’t speak with someone to make an appointment and she said «ok…sorry.» Just awful. Guess I’ll drive an extra 20 minutes to find decent service.

I walked in having high hopes despite all the negative reviews however I later found out I should have listened. I didn’t want to drive all the way to the Bay Area if I could find the same car here. I went in. Test drove last years version of the car I wanted but when I asked the dealership to find me the brand new version of this they declined. The gentleman told me they simply could not do that. After asking a few more questions regarding his answer he gave in said he would talk to his manager and left us sitting inside the dealership for about an hour without coming to check on us. Right when we were about to walk away because no checked back in with us the gentleman appeared. He asked us to wait and fill out some paper work to run my credit. As a first time buyer he made me feel awful. Told me buying a brand new car simply couldn’t be achieved and that I should look into something used. I told him I was a college graduate and believed it was time I stopped driving around in my lemon. He then gave us (my family) a long rant about how it just wasn’t the smartest idea. It was then when I decided I couldn’t take it anymore and we walked out. He told us he would contact us again with his search results. When he called the next day he re-​iterated the same exact thing he did the night before still voicing his opinion that I was too young (26 years old) to be driving a brand new car. No thank you Cal. I know what I want. And I am currently driving around in the car of my dreams without your staff’s help/​approval. Thank you.

I bought my car here, the salesman Albert was great. After that it went seriously bad. My new car was presented to me with a large deep chip on the front and the back window was pitted in about 10 places. It was dirty, was promised it was to be detailed, a wash would have been nice.
I was told for my trouble in getting my new car in bad shape, that someone would come and get it and have it fixed and bring back to me, I live in Santa Cruz. I called numerous times to see if the back window was in so the car could get fixed, I received no call back after calling 4 times. I emailed the manager of the dealership, Fred Ferguson, letting him know what happened and that I am getting no response. I never got any reply to this date, that was July 17^th. I had to go back to the salesman and ask why no one in service is calling me, he finally got someone to call me. I was told to bring car in, guess forget my inconvenience to pick up for me. But fine i wanted my car fixed after 2 weeks. I will never take my car in for the ‘free’ maintenance to their service dept. I was told by the credit dept there that there was not a credited mechanic in the shop and they cant find anyone to work there. The service dept was very disorganized and inept, was glad i was having body work and nothing mechanical done.
Had i read and took others advice not to come here, i would have been better off. I do not recommend this place for anyone for anything.

Had the best experience buying our Jeep! We had been dealing with another dealer in a nearby town with disappointing results. I called to inquire about a jeep I saw online. It wasn’t in stock yet but the sales manager Richard Sutton told me he would have it there in a few days. He not only did that, but found me another one when the first one didn’t fit my needs.
The purchase of the jeep was the easiest and fastest I’ve ever had. They were fair with their trade in and had all the paperwork ready to go! I would definitely recommend them!!!

This place SUCKS! Rude incompetent service department! Do not take your car here for anything. They are a shady business, BEWARE!

I have tried to get an appointment with the workshop at Cal’s for over one month. It took three weeks of mails and phone messages to get any response. Once the problem with my car was described for them via email, silence has prevailed once again last week, despite my reminders.
I guess they just don’t need any new customers. I guess I will sell, buy and repair my cars elsewhere.

I bought my first Jeep from Cal’s and I didnt feel pressured from the sales man, he was actually really awesome and a great person all around (ask for Jeffrey). I did my research and know that I got a good deal. I LOVE my jeep, and I appreciate Fred working with me and getting me into my Jeep!

Unfortunately, i took my car to Cals VW to get an oil change even after reading poor reviews since it is the only VW dealership around monterey area. First and foremost, the service itself went okay although it took them very long time for an oil change – but if they can’t even successfully do an simple oil change, they have bigger issue on their hand.
Besides the oil change, my gripe with this dealer service dept came when I tried to pay for the service rendered. Initially, when i booked the oil change through THEIR website, the price for my oil change was listed as $ 69.99 – the regular price for an oil change that the dealer charges – not a special deal that they were running, as it stated nothing regarding it being a special, but when i was presented with the work order with the payment required, they wanted $ 125.xx dollars!!! I was like WTF? did they perform additional service that I did not approve? Confused, I asked the service writer regarding the high price, and of course, he did not know and had to go ask someone.
After a bit, the service writer came back with a new work order, which had new payment due of $ 85.xx. I was like ummm, no, I ain’t paying that! When I showed him on my phone, their OWN website with the price listing, i sensed that he was a bit irritated that I kept asking. Likewise as expected, he did not know how much they charged for an oil change and again, he buzzed off to go ask someone. Once he came back, with the correct price, $ 69.99 plus tax, he had the balls to tell me that I needed to tell him the price when I first talked to him since it is a «special» pricing, which it was not. Moreover, why in the hell would I have to tell you how much a regular diesel oil change the dealership charges, when you are the service writer? Do I really have to do your job for you?
From the time I pulled in, when no one came out to greet me, to the long wait time for a simple oil change, to an attempt to straight up rob me of my money, I would DEFINITELY recommend people to steer clear away from Cal’s VW service dept!

Nice to see that this dealership hires employees who bash and wish for hurtful/​negative things to happen to our military members. Way to go Dominic.

We had a bad car shopping experience We had a bad car shopping experience at this place.
I was interested in a 2011 Ford Focus that they had online, I called before to make sure that they still had the car and they said yes. We got there and the car wasn’t there, it was in another city 10 minutes away from there, but that was ok, the guy who helped us drove us there and I drove the way back as a test-​drive.
When we got back, we started talking about the price and financing. Took them, at least, 1h and 30min to come back with a answer from the bank. The APR that they said that the bank was offering me (by the way, was a bank the we had never heard of before) was too high so I said that I wouldn’t buy the car with that APR. The mood of the salesman completely changed.
He went back to talk to his manager and after a couple minutes, he came back saying that he got yelled at by his boss, we could hear the manager yelling at him. He said that they wasted their time and, at that point in time, he was treating us badly. He called his manager who came to talk to me, he couldn’t understand why I wasn’t buying the car, he thought it was a good deal. After 5 minutes talking to the manager, trying to explain to him that I didn’t think that that APR was a good deal, we left the dealer and came back home.
3 Days later, I went to another dealer who submitted my information for the same car and I got approved by a big bank who offered 40% less in APR, than what Cal’s Motor wanted me to accept.

Had my service done on a dodge truck
The service writer is very nice
How ever they did not top of any fluids
Did not inspect the bakes
Also had a problem with service manager after a recall item that was fixed ruined my front tire.
Service manager pretty much dismissed me
They do not know how to do alignment as they did it twice and had to do it again at another shop after new tired got installed

It was like they were doing me a favor to let me look at one car. Since I hate to impose, I’ll buy my new auto elsewhere, in fact, almost anywhere else.

It is now April 13^th and the Fiat 500 we picked up on March 7^th, after at first being delivered the wrong car, is back with Cal Motors because the installation of accessory parts has yet to be completed. We have been given excuses over and over as to why the promised services were not done. The staff has been polite and we do have a loaner, but the service is beyond incompetent. Very frustrating to be excited about your new car and instead find yourself driving a loaner off and on for over a month.

I leased a VW eGolf from Cardinale Salinas yesterday, and I needed to charge today. I wasn’t familiar yet with where to charge around town, so I figured I’d go to the VW closest to my house. I called Seaside when I was closer to the dealership, as I was having trouble locating them, and was told I couldn’t use their charger because I wasn’t a customer. I explained I was about to run out of charge (only 10 miles left!) and that I was a VW customer. Charles spoke to me rudely (not the first time, as is called about something previously), and said I couldn’t use the charge station. This is not the first time I was treated rudely, but it’s absolutely the LAST time I will ever come here. Additionally, I am contacting VW Corporate to report this, as I can’t imagine they’d want any franchise using their logo and rejecting their customers. If you want good service, respect and a good deal, go to Cardinale Salinas. I was treated so well there! This guy was terrible!!! And his staff is horribly rude. Not just sales, but service has been rude to me too. They had me moving car seats into a loaner by myself… with a newborn in a baby carrier I was wearing. I have three kids under age six and they wouldn’t help me out at all in moving those heavy car seats. I know you can’t technically install one for a customer, but you can lift it and the customer can secure the seatbelt. They made me feel filthy each time I tried to use their dealership. I don’t know what is wrong with them, but they are horrible and I will never, ever be back. Go to Cardinale, way more respect, better customer service and honesty. They’re straightforward and to the point, not this BS at Cal’s!

Cals Dodge Jeep Ram, Cal’s Volkswagen and Cal’s Fiat of Monterey in the Seaside Auto Center is the best place the only place to buy cars in Monterey the service here is impeccable. I highly recommend that you either go check out the cars in Seaside California or

So, I bought a 2012 Dodge Charger from Cal’s Chrysler Dodge Jeep Ram in Seaside. The car had more than enough muscle, was classy looking enough for my outside sales job and I never had a single problem with the Dealer which always did my service.
Fast forward two years and I decided to get the 2014 Dodge Charger. Of course I went back to Cal’s. I wanted more HP this time and was thinking about the Hemi model, which most dealers would have sold. They advised that the 2014’s had increased HP and the Hemi was only 60 HP more. This saved me thousands. Not many dealers would actually look after their customer.
Cal and Fred are such amazing, caring people. I’ve a hard time believing any negative review regarding their treatment of any human being. Personally, I like them so much I swing by just to say «HI».

Utterly appalled at the lack of customer service! I am totally embarrassed to say that we purchased a vehicle from this business.
My husband went in to check out a new vehicle for me ten days ago. With kids in tow he test drove and even went through the pricing conversation. He shared with the salesman and finance person that he was unsure of our current payoff of our luxury vehicle but that regardless if the «deal» was to be made that the payments would have to be the same as our current payments.
After hours of back and forth and changing vehicles, phone calls, etc. there was a deal made… or so we thought!
We received a phone call today… ten days later… saying that we owe $ 1900+ more than what our payoff was. Meaning either cough up the extra money or make higher payments. When we said this was not what we were told when the deal was made (on a weekday mind you) and that we were shocked to just be learning… we were given then «oh well… tough luck for you» type attitude. I asked if we could get out of the deal as we would have never agreed to had we known and we were told no. Seriously ten days later to find this out!!! Ridiculous!
I can certainly say without any hesitation that this dealership is not honest and has horrible customer service. As most of the other reviews have shared… steer clear! You would be better off driving to Salinas, Gilroy, Santa Cruz and even San Jose (which I hate to say as I am a firm believer in shopping local) than trust this dealership.