Cypress Coast Mazda Subaru

Honest, reliable service. Thank you Reggie, Larry, and Jeff for helping me into a new reliable car!

I am going to rate the service department with this review, I have no knowledge of their sales team, so I have no idea how they do business, but I am assuming it’s good since its the only Subaru dealership in the Monterey county.
I came in yesterday afternoon with no appointment for my 2006 Subaru WRX STI. I purchased this vehicle in Washington state while I was living there. This car has been problematic for me for a few months, so I just parked it and drove my Volkswagen instead.
I finally decided that it was time for me to bring in my Subaru and get it fixed. again, I didn’t come in with an appointment. I was greeted very well, and I felt comfortable right away. I explained my situation with the service advisor, and he was nothing but helpful and honest with me. I appreciate being told the truth more than anything, especially when it comes to me spending money. He didn’t try and lie to me when I asked him how long it would take (a ball park estimate). He was honest and told me he want sure, because he had to do a full diagnostic and inform my aftermarket warranty company about the repairs.
I am blessed enough to have another vehicle so I don’t have to rely on the one that’s in the shop now, but if I weren’t, I would have definitely called ahead and made an appointment for service and care for my car.
A lot of consumers tend to forget that their vehicle isn’t the only one in the world, and many other customers came before them. It’s always important to remember that fact. If you can’t keep your vehicle there, make an appointment, and don’t be rude. It’s a simple task, I believe. You probably wouldn’t be so upset then. If you don’t like being hassled at your place of work, don’t hassle others at theirs. I don’t live in Seaside and I had to come all the way out here for the care of my car, and I understand that it can take a while to get fixed,
Thank you to the service advisor who didn’t lie to me and made me and my wife feel at home. I’ll definitely suggest anyone to come in.

Cypress Coast Subaru’s service department are STRAIGHT UP CROOKS!!!
I took in my Subaru for its «free oil change» and my wife noticed that the brakes light were out while she was following me to the shop.
I asked them to take a look at the brake lights.
I get a call an hour later from HUNTER (crook)
And said it’ll be $ 397… He said $ 97 for a brake switch and $ 29 each for bulbs + labor 2 hrs (FYI a brake switch takes 5 mins to instal, (unplug the old one and plug new one in) and I would have to leave my car overnight because they «didn’t have the part in stock»
I then hung up and called their parts department… They quoted me $ 56 for the break switch and advised me that they DID HAVE IT IN STOCK…
At this point I knew what they were doing.
I told them to do nothing and I picked up the car. I took it home to discover that it had a blown fuse! A $.25 part… Replaced it and it’s been fine ever since (still working 1 year later)
I then called STEVE (I believe) THE SERVICE MANAGER and question him…
How could they diagnose the brake switch when The fuse was blow? I see you ripped my carpet in the process of inspecting the bulbs that weren’t bad (excuses, excuses, excuses. He never offered to fix the body tabs and carpet that was ripped by the «so called mechanics»
I told STEVE to save the shit for the housewives and that they are not fooling anyone… STAY CLEAR OF CYPRESS COAST SUBARU!!!
Any positive reviews that are written about their service department are written by someone that works for, is a family member or is associated with Cypress Coast Subaru. Don’t walk, run from this shop.

Stay away from them !
Their service department lies, and is useless. My car was there several weeks after being hit by a truck. The body shop sent it to the dealer to fix the steering. They just had it sitting there, doing nothing. When I called to find out a status, they said it wasn’t there (it was). My husband called for a status a few days later, they said don’t call them, call the body shop. They never returned our phone calls. My Mazda CX-​5 has now been towed to the Salinas Dealership since this place is terrible. It’s been six weeks that my car was hit in Monterey, I’m still waiting to get it back. Do not bring your car to this place! Service Department people are untrustworthy, and apparently incompetent.

Wayne promptly got in contact with me shortly after my online inquiry. He answered all of my questions to my satisfaction, with sincerity and humor. He was very honest with his opinions, whether positive or negative. Thank you for making my experience at Cypress Coast Mazda Suburu non-​stressful and informative, Wayne!

I had a very pleasant experience buying a vehicle from Cypress Coast Mazda Subaru. Dustin from the sales department was very helpful and a true gentleman, a salesman I would highly recommend. The process was quick and very efficient from this group. Thank you Dustin O! and Thank you CCMS! Love the car!

Do not waste your time with these people!.. I saw a Subaru Outback listed on the internet for what seemed like a fair price. So I took time off from work and drove from Hollister to Seaside yesterday at around 2 pm… probably 50 – 60 miles. one way!.. when I arrived I saw what i thought was the car. but this one was so dirty that I wasn’t sure. so i asked a salesman and he told me that it was not ready for sale, that it had just been taken in trade, and he was very sorry but it should not have ever been posted as ready for sale. He told me that a new company was handling their internet postings and that they had just arrived unexpectedly and posted signs on cars and took pictures and posted the cars. REALLY…without ANY ok from the dealership… I doubt it. Needless to say, I wasn’t thrilled that I had wasted my time driving to see them. MOST of their cars were dirty and not displayed in a favorable light.
The guy kept apologizing, which was nice, but it didn’t give me my time or gas money
not waste your time.

My high rating is mainly due to Kamal, my sales person. I hadn’t seen the reviews about him before I went in as I was planning to buy my Subaru from another dealer unless I could get a comparable price from Cypress. Kamal happened to be free so he helped me to test drive the two cars that I was considering. I appreciated his extensive knowledge as well as his advice. He wasn’t pushy at all and agreed that a certified pre-​owned would be a great idea for me. There ended up being an issue with the car I purchased. He was diligent in getting fixed promptly. He also followed up afterwards to see if I had any questions in operating the car.

So this is a mix of a rating of their service department (which I’ll rate a 1) and their sales, which is somewhere between 2 and 3 stars.
To be up front, it has been a few years since I took my old subaru to their service center, but I echo what many of said from lousy service to straight out attempts to overcharge for service or in one case suggest service that was not needed. Upside, its how I found Hartzel Automotive in Sand City… incredibly straight shooters and great mechanics (just an FYI they work on select brands, including Subaru).
As a dealer, I’m a few months into a new subaru from there. The price in the end was fine, not a great deal, not a bad one, but lots of typical salesmanship, miss information on discounts on various packages and attempts to seriously undervalue a trade in. As with any dealership go in with all the relevant information information available online (truecar, Kbb
edmunds, Subaru itself, other subaru dealers, ect) and you’ll do fine. But they are defiantly not a straight shooter/​no BS dealership… they are more or less your average stereotype of car sales people.

Helped a friend buy a new 2015 Outback today June 27^th, 2015
Initial contact was via email with Doug Wall the internet sales manager.
He was prompt in responding to me… and after a little back and forth offered me the best price in the Bay Area. I’m talking about $ 500 lower than the big boys over the hill.
When I showed up this morning Doug was filling the car with gas and personally walked us through the painless buying process.
We were in and out of finance in a twinkling and on our way.
No high pressure, everyone was pleasant, and we got a very good deal.
Well done Cypress Subaru!

Great customer service! Everyone, Larry, Kamal and Ivan were all very responsive and wonderful to deal with.

Just purchased my third vehicle from this dealership. Reggie Naicker was exceptional at taking care of me. He answered all my questions and most important for me no pressure. Very pleasant experience from start to finish with the entire staff. Looked at other Luxury models at nearby dealers and almost strayed away from Mazdas and Subarus. Both models have served me well in the past and doing business here gave me a LUXURY EXPERIENCE! Great service department as well. A satisfied customer thanks to Reggie and the full sales team. Paul Of Monterey

«My 2012 Outback is leaking oil. I’d like to bring it in.»
Today’s Wednesday.
«You can bring it in on Monday.»
«What? Not til Monday?! The oil light is on.»
«That’s the earliest we have.»
That’s not good service. My first Subaru. Might be my last…

I’ve been bringing my cars here since 2005. I have had two Subarus, and both have been serviced here regularly. I’ve done my scheduled maintenance, as well as repairs when needed. Hunter, Steve, and Natalie always go out of their way to make sure that customers’ needs are met. They greet me by name, remember my car, and are honest. Therefore, I keep coming back.

I had repair done on my car here awhile back and they told me to leave my car with them. Came to pick up my car the very next day and realize that there was damage on the side of my front passenger door. It had looked like some one open their car door and made a dent on my car. I quickly alerted the front desk guy and he immediately claim it was not them. I was furious as you can imagine. I had to go through the front desk guy, and finally the manager. It was a literally a fight. Because I had called my insurance company and told them of the situation, they told they can bill Mazda because it happened there… So because of that the manager finally budged in. The body shop that they partner with was no better either especially with their customer service. I was very upset and even consider getting the damage repair at another local shop and even bought my car in for an estimate. The Mazda manager did not like the estimate from the local shop and offered me other minor fix on my car body to allow Mazda to do the work. I gave in. Considering all the hassle and poor customer service I got from Mazda, I’d think twice before coming back here.
My tip: take pictures of your car before dropping your car off with them!

WORST MOST RUDE SERVICE I HAVE EVER EXPERIENCED. All I wanted was a simple oil change. I had a few questions about some of the features of my brand new 2015 forester. I am not a huge fan of the interior red lighting and was curious if it could be changed. I was told. Nope stuck with you. Deal! I get it. It can’t be changed. But really. that’s how you talk to someone who less than 6months ago gave you $ 27,000. My headlights also appear to be pointed to high and always seem to look like I have my brights on. Again I was told. «Within specs. Deal with it». The last and final blow was when I mentioned I wasn’t satisfied with my service and probably would not return and they responded «GOOD!!» Really? Ever heard of customer service? Guess not!

I was very pleased with my experience at Cypress Coast. I live about 4 hours north of this dealership in Redding, CA. My husband found the perfect car online at this dealership. We called ahead and spoke with Ivan. He gave us an approximate value of our trade in and told us he would hold the car for us. When we got down to the dealership the transaction was very smooth and we got a great deal! Ivan was awesome and even sent us an owners manual and some touch up paint in the mail. I would definitely recommend this dealership.

Service dept was 100% on, and Hunter was very helpful. Had two recalls taken care of, oil change and with computer update starting problem may have been taken care of. Quick efficient that’s what I say. Since, my last visit in November, regarding the starting problem, I felt that although I still had several thousand miles left on warranty, and the problem did persist, I would use this Forester 2012 to trade in for a 2014, and that’s what I did. I like Cypress Coast and their staff.

Ok… So this is my first review of this dealership and hope i don’t have to update it…;) Kamal was great even tho I was a pain in the #%* trying to negotiate to buy a used Subaru. Hey… it’s business… And I’m stubborn.
Go see him if you want to buy a used car.
It’s great that they have a 3 day guarantee w no contingencies.
Having our really great mechanic, Eric, check it out tomorrow. Hopefully they sold us a solid car.
Thanks Kamal!

My wife and I brought our car here to be serviced. After the service 2 of our aftermarket installs stopped working. We took it back in to Cypress and got the run around with 20 minutes at the parts service desk saying that it was just a pinched wire. We then left the car with them and were later told that his mechanic found that it was a pinched wire and wouldn’t do anything about it.
To make this story worse, we received a courtesy call asking how the service was and we explained this entire situation. We were then assured that we would receive a call back from management and they would take care of the situation.
Fast forward weeks later — we have received no calls. I took matters into my own hands and opened my console up and found that 2 wires were knocked loose, and it’s now fixed.
TL;DR
Cypress Coast messed up my electronics and wouldn’t fix it, we were assured to received a call from management, and received nothing. Go to Salazar’s instead.