O’Reilly Auto Parts

The service from a very kind man named Matthew made a rotten day turn to a better day. He went beyond his duty!!! I will be back again.

What a painful experience. It’s as if they have no clue what they are doing. They need a line for people to just check out instead of waiting in the long line at the parts counter. The line is 10 people deep and only two employees work the parts counter and answering the phones. Not very good customer service.
One employee told me that the manager took those dedicated cashier and put her on stock duty.

Great service super fast and had what I needed in a convenient location that was easy to find. I just bought a 2002 jeep liberty limited edition and it was a QT low of ATF now I’m not and I am happy I was able to get in and out with ease. Always get friends service and offered extra help for no charge.
Edit: So I forgot my funnel to add the ATF to the transmission, I go in asking were they are located and roughly how much this would cost me. He said don’t worry about it and they they had one I could use as long as I brought it back. He even offered to help if I liked but because they were so busy I would have to wait for the lines to die down a bit. If I could give more then 5 stars I would. Excellent service guys great job.
Ps. This review was based off service and help from multiple employees today not just one really outstanding overachiever.

5 stars bc the staff is so friendly & helpful! I had some car issues yesterday that were really stressing me out. Amber helped calmed me down & reassure me that everything would be ok. They help you install tail lights & car batteries w/​out any additional cost & will also charge your car battery. Shout out to Gavin & Kyle too for helping me install my battery. Definitely going to continue coming here for my car needs/​parts.

I will be coming here for now on I had to get a replacement bulb for my headlight and instead of having to take to a mechanic and they would have charged me 50 60 dollars went to O’Reilly’s and they found it for me for only $ 9.99 then he put it in for me saved me 40 50 bucks thanks tons o Reilly I will recommend you to everyone I know

Let me start with saying I don’t know jack about cars. I don’t pretend to know anything about cars. With that said when ever I go into auto parts stores I always feel outta place and the people act like I’m the dumbest person in the world because I don’t know what kind of oil to put in my car. NOT THIS PLACE
I walked in on a dark and dreary rainy Friday morning, on the hunt for window wipers for my car. My boyfriend and I tired to figure it all out on our own, Im an adult I can find windshield wipers for my own car right? Well after being confused I finally asked the lovely lady behind the counter for some help. She explained the differences, why some were SOOO much more money and which ones were on sale. She also helped us figure out what sizes we needed for my car. After we paid, she offered to help us put them on our car!!! She came out into the storm and helped us change our wipers and took our old ones to throw out for us! Best customer service at a car parts store in a very long time.
Thank you nice lady whose name I never got! You made my day by proving there are still people willing to do selfless things out in the world :)

I work in the area so it’s always been a toss up between going to this place and the Autozone down the street but these are my go-​to guys now. I needed new windshield wipers because you know, Seattle, and not only were the employees helpful and the prices affordable but they walked with me out to the parking lot and installed them for me right on the spot! I tried to slip the guy some $ for his troubles and but he refused. Way to go above and beyond. Thank you!

I had to get parts to clean off my battery in my car because I was having problems but couldn’t find the problem and thought I would start there. Once I got the product I needed I went to check out and Dave was there to help me.
Right away Dave told me I didn’t need battery cleaner and if I had time he could show me his secret that melts away the corrosion on the terminals. I purchased everything else I needed from him and then I met him outside by my car. I didn’t wait long before he comes out with a little cup of coffee and when I opened my hood he noticed right away another problem I had with my car.
Before doing anything he told me I could fix the other problem fast and easy and its just one part that was cheap. I was blown away by what he just said to me, I already had it planned out in my head to get my car worked on in a shop and who knows how much it would of been instead it was one part costing me $ 26.00.
After showing me how cool using coffee instead of everything else he then cleaned the residue off with water and didn’t leave me with something to clean up.
I was blown away by the service I received by Dave, he mentioned it was kind of bad to tell me not to buy battery cleaner but he felt if he can provide better customer service, why not. I let Dave know, letting me know of a cheaper and easier way to do something is better customer service and that is what is going to make me always come back to this shop for my car needs. Hopefully I always get to deal with Dave because he cares to go the extra mile and makes me leave more confident than I was about working on my car and he was right, The part I bought was easy to install and it saved me a ton of money!

Despite being a customer to either this or the Autozone in the same area of White Center, and in general having somewhat ‘OK’ experiences over the years since when I moved into the area back in 1996, the current batch of store clerks’ reputations are being dragged down by their training and inability to think outside of the box. I’ve spent quite some money over the years here as I’ve restored various rarer vehicles, such as old Land Rovers.
Most recently, yesterday I turned up merely for an O ring for an old MGB which was a specific size, which I could figure out by fitting them in the slot.
The clerk insisting on asking which car it applied to. I responded that this was not a manufacturer part as these are specifically part of a self contained kit of parts, and the original manufacturer specified a cork gasket despite the aftermarket parts places use instead an o ring as an improvement.
So in other words I just needed to fit a generic O ring to a part I brought into the store. The clerk «Derek» couldn’t get past their training insisting on the vehicle year and model. Frustration ensued. This is not rocket science, and I didn’t have time for the clerk to yield the same results as per their website. These cars are 30 years old and Oreilly carries hardly anything in their stores or from the depot compared to specialists like MossMotors.
After a minute or so or discussion I asked for the manager. The clerk clearly wasn’t willing to cooperate. The clerk continued to hound me for information about the vehicle instead of helping me with the box of generic o rings. He became more dismissive and aggressive. I started opening the box of O rings and came threats of «if you open it, you own it «. $ 6. Big deal. I just need to find one that fits. It’s not difficult. I found one and the clerk is losing it at that point, abandons me and services another customer who decides to start backing the Oreilly clerk’s. I finally get him back, pay for the O rings and some other items, while the other customer is starting to throw unsavoury comments towards me.
This whole encounter could have been much simpler if the clerk would just listen to the customer. Looking up the vehicle is not always the solution. I spoke with the manager there minutes later. They said they could have sized up the part and selected a specific O ring. So the manager actually had some common sense but this didn’t rub off on the staff.
If in doubt, go to Tacoma Screw, or other places for your parts. Oreilly continues to staff their locations with under educated and «by rote» training policy that hurts their staff’s ability to actually help solve customer problems.
Really disappointed that this is one example of the ongoing problem with these stores. I have to make a special mention to the Rainier store of Oreilly however. They actually have a couple of smart folks to actually understand what the customer is after. I’ll be dealing with them instead if I have to.

The folks at this particular O’Reilly are slow and methodical (kind of like every other parts store I’ve ever been to), but they are the same with me as they are when I am waiting, they will take their sweet time looking it up until they get the right answer for you. I’ve never left here with the wrong part, and that gets +1 extra stars from me.

Service here blows. We waited 20 minutes to pay for motor oil while one guy that worked there cleaned out his car. Seriously? There’s an awesome place just down the street called Roxbury Auto Parts. They even put the oil in for me!

The store has had some recent upgrades and cleaning up (I think). I get general parts there and it is pretty nice. Staff is friendly and helpful. Place is clean and shelves are nicely faced. Have to admit I used to be a mechanic so I know exactly what I want etc, and make life easy on them.
They have a nice stock of autobody supplies. Also have lawn mower supplies like air cleaners and «make it start after winter» stuff for the gas tank. Think they have a better stock on these things than other o’reilly’s in the area.

Um, big boo to O’Reilly. Been here a few times and each time the customer service has been crap. The couple of guys I’ve talked to seem to just be retail clerk types and don’t really seem that knowledgeable about car repair or even their inventory. I was looking for some cargo mats and they told me if it’s not on the shelf they don’t have it. Didn’t bother to look anything up or see if it can be ordered. I gave them a fair shake by stopping in 3 – 4 times but I’m done. Found a much better auto parts store in either Roxbury Complete Auto Parts or Carquest.

I needed a battery and they were quite helpful. Just bring it back and we give
you $ 12.00 refund/​recycling whatever. I hate having to do this, but a week later I struggle into the store to carry a battery trying not to damage my clothes
with one hand. Why? … because I have a broken wrist. But will they take the f*@#ing battery no because I don’t have the paperwork. I bought it with a credit card surely you have some record less than one week ago, and what difference does it make; your getting the battery, obviously they are worth something or you would not want them back. Do you think I sling battery around with a broken wrist for fun or because I want to take you for 12 dollars? I wouldn’t buy a bloody air freshner from you.