Captain Kirk’s Chimney Service

You don’t know how much you need this guy, but YOU NEED THIS GUY!
Kirk Hart is a wonderful character, but he is also very knowledgeable about all things chimney-​related, and can calmly teach you and walk you through your options in a smart and affordable way.
Unlike the majority of North Bay chimney services, Kirk is fully certified and experienced in an impressive array of related technical topics. He cares about what he does, and shows great commitment to being as careful as he is thorough. He kept a potential dirty job as clean as a whistle.
I bet there is not a dollar’s difference in cost between the various chimney cleaner’s around the County, but with Kirk, you get so much more for your time and money.
I’m telling you, this guy is a home-owner’s treasure.

I had Kirk out to clean two chimneys last summer. Needless to say that is their slow season and I got a callback the next day and the work was scheduled and done quickly. At that time, a problem was identified in the alignment of the chimney pipe in the free standing fireplace such that, until repaired, it was not certified for use. We didn’t schedule another appointment at that time as other home projects were more pressing.
It’s now several months latter and two voicemail messages have been left for Kirk — none returned. If he’s too busy to do the work, how about returning the call and letting me know? I tried to be a repeat customer, but the lack of the most basic customer courtesy has me walking away.

Sadly, my review will mirror several other poor reviews of this company that are based on their failure to show up for a scheduled appointment. My tale of woe. Jordan from Captain Kirk confirmed my appointment for chimney cleaning for 9:00 am. I reconfirmed the day before the appointment by sending an e-​mail and by resending specific directions to the house. I included a phone number. I reconfirmed because I have to take time off from work to wait for them to show up and I wanted to make sure they would arrive. They didn’t. I waited until 10:30 am. No calls, no emails. I called the office. No answer. I had to leave by 10:45 to go to work. I called and emailed to find out what the problem was. I have still received no response.
I can’t recommend a company that has so little regard for its customers.

I am so pleased with the service I had done today! Very affordable, quick, and efficient! I will definitely be using Captain Kirk’s for my annual chimney servicing from now on!!!

The never ending ordeal will never happen again.

Great service, he was fast and curious and didn’t sell us a bunch of stuff we didn’t need. Thanks

This is the second year we have used Captain Kirk’s service. Can’t say enough good things. Prompt, pleasant, thorough, personable, he takes great effort to corral and remove the mess chimney sweeping creates, all while thoroughly explaining potential issues your chimney might have. Very fair price for a professional service. Why use anyone else? Prior to using Captain Kirk’s service, other providers left me thinking that the chimney sweep business was not really a profession, but just a fly by night operation. Will definately use him again.

I called Captain Kirk to install a gas log in my fireplace. He was recommended by the log manufacturer, and his name was familiar because I had seen his Starship, er truck, in my neighborhood. An installation price was quoted, and an appointment made. He arrived at the appointed time, and quickly completed the job. He left no mess, and educated us on the proper use of the gas logs. The bill was as quoted, and he even inspected our fireplace and chimney. I highly recommend him; he’s the real deal.

Excellent and extremely professional service. We were SO pleased. Kirk cleaned both our wood stove chimney as well as our pellet stove. He also inspected both. This is the Chimney Sweep to call!

I do like Captain Kirk’s Chimney Service. Been using them for a few years. The only problem I have with them is they do not return my phone calls. Every year I go through the same thing and have to keep calling them back. On the phone message it says they value your business… so why not return calls promptly? There work is great! They service, once, making an appointment, is fabulous and very trustworthy!

We’ve used Kirk for many years to clean our chimney and vents. He is the best. He is
trustworthy, professional, and personable. Many in Napa have called him in to
inspect, repair their chimneys following the earthquake. And I’m not surprised. He’s just that good.

I have Been working with Captain Kirk for many years. He has always been a very kindhearted person and very hard working with thousands of jobs completed in Sonoma County. Give him a call… He is honest and trustworthy this is the kind of man you want working on your home…
Ron.B.

Captain Kirk’s crew came to the aid of my chimney. The team was thorough, efficient and polite. They left the living room spotless, then took the time to explain their findings.
Since I’m «chimney ignorant,» the crew showed me the video feed to demonstrate the problems. The fee was fair and I received what felt like expert advice for needed repairs.
The next day I called them back to schedule the first piece of the repair.

I first used Captain Kirk’s Chimney 15 years ago in my home on Mt Taylor, Bennett Valley. I was so impressed. I had never used a chimney sweep before and I was amazed at how much black dust comes out of a chimney and how their techs managed to leave my home completely clean. No dirt, no dust, clean carpets. It was wonderful. I have used him ever since and have never had a problem what so ever.

We had set up an appointment with Captain Kirk’s as our neighbor had a good experience with them. Originally it was for 8am. on a Tuesday morning. They called to reschedule for noon. Made arrangements to be home as well as have someone in our attached granny unit. 1 hour passed and I called. Was told they must be running late and they should have called me. Another hour passes and the person in our granny unit had to leave. At 2 ½ hours late I called and canceled. At 3 ¼ hours the truck pulls up. I went outside with the thought that if I were offered some sort of compensation their was a chance of redemption. Nope! Driver said he never got a call.

This was an awesome experience. He arrived in a timely manner, did his job, showed me the part i was asking to have replaced, explained it to me, cost more but seems much more efficient than other one. He further explained the maintenance of my wood burning stove. He also pointed out maintenance i need to do on the fireplace. I am on their list to send me a post card next year to do it all over again. This is the tops in chimney sweeps i’ve had and will very happily recommend them to anybody.