CL Properties USA

We rented a house from Colin’s property management and things went well the first year and we re-​signed for another year in March. Come end of March 2 of our roommates needed to move due to job relocation so they called Colin to ask if there would be any fees to break our lease because we wanted to know what to expect and not be surprised by anything. Colin assured them that if he could get the house rented by June 1^st there would be no fees. ALWAYS GET THINGS IN WRITING. Come mid June when we were expecting our deposit back Colin got in touch with one of the roommates to let them know that there is a $ 1,000 commission fee for finding new tenants because we broke our lease. First off the professional thing would have been to contact all 4 of us since we all paid into the deposit. Second Colin gave his word that as long as the house was re-​rented by the time we moved out which it was there would be no fees. I then looked thru our lease and yes it was stated that in the case that the lease was broken there would be a re-​leasing fee but Colin made no mention of this to our roommate when he clearly and very specifically asked if there would any fees to break the lease. We didn’t want to be surprised about anything and wanted to know what to expect. I sent Colin’s associate an email (since she was the one I had primary contact with) stating that after reviewing the lease I did see the section about terminating the lease but felt it was dishonest of Colin to tell my roommate there would be no fee and then go back on his word. I got no response from his company. I would not recommend or use them again.

This is The best property management company I’ve ever had they found me the best tenants and Working with him he is best I totally recommend Collin

I’ve only had excellent service & assistance from Colin. A few years ago, I moved back to Simi & luckily came across him. He searched with all his heart and found me a gorgeous rental home so I could get established. Colin put my package together & made it as easy as possible. It was a smooth process.
I cannot emphasize enough how helpful and understanding he is. His standards of integrity, honesty & trust are high. There’s very few people like him in this world. I highly recommend Colin. You won’t meet a kinder more helpful property manager.

I bought several properties though them and they have managed my properties since 2011. I have full trust in them as they have come through in every problem so far. They went beyond their duty on several occasions. For example, they even bought door stoppers at their own expense and installed them at no charge. They also searched and bought the correct connector to the freezer ice bin so that I will not have to pay a big repair fee. I will keep using them to fill tenants and the get my properties taken care of, not to mention using their service when it comes time to sell my properties.

My husband and I just recently contacted Colin at CLPM to manage a property on the East side of Simi Valley. We met with him and were very impressed with his kindness and sincerity. We found nothing pretentious, just simple honesty. This is what we were looking for in a person to manage our house, once considered to be our home, as we are moving out of the area. We can honestly say, we are happy with our choice.

Colin is awesome super easy to work with and knows his stuff, I would send everyone I know to use him.

Excellent service, great company and very professionally run. I would recommend using Colin Lightfoot for all your real estate needs.

If you are looking for a property management company look elsewhere. Here are a few examples of what I’ve had to deal with in the last 2 years.
— repairs that had no backup/​invoices.
— never spelling my name correctly
— errors on the lease draft
— failure to respond to prospects (I know this because I had a friend call them to see how their customer management skills and they never responded to her.)
— miscommunication
— late in depositing the rent check
— allowing tenants to break leases early
— asking for rent to be lowered mid-​lease agreement
— false repairs requested
The turning point for me was when they allowed a tenant to BREAK her lease 6 months early and had a future tenant lined up to move in and the day he was moving in said he «back out» because the paint was too dark. What!!!
After I told CL Properties I would no longer be using them as a management company I asked them to return the keys. Instead they left them at the unit in a lockbox. When I flew down from Washington to California to check on my property there was no lockbox. Again, they confused the dates and had already removed the lock box with the keys still inside of it.
It really confirmed that I had made the correct decision in ending my relationship with this property management company. Even moreso when I finally let myself into the condo and say a lot of the supposed repairs that they had deducted out of the tenant’s rent to pay for NOT DONE. Also the «dark paint»??? NONE EXISTENT. It was the same coat of paint that was there when I moved out.
If I had the energy and time to go after them in a court of law I know I would be able to but until then I just hope that this review will save anyone else in the future from the stress and heartache I endured choosing CL Properties.