Texas State Optical

I purchased glasses for me and my husband in April, it has not been a year yet but my glasses got unhinged and his broke. I was told whenever we made the purchase that our glasses would be covered by a one year warranty at no cost to us should anything happen with in that year. Now I’m in their office and they are telling me something completely different from what was told to us. They want me to pay half price on the frames.
Do not over pay to get told lies!!!

Be wary, after you make your purchase, you are handed a receipt that says no refunds or exchanges, so you are basically stuck with whatever you get. There is no sign in the store that warns you of this policy. In my case, I was sold a $ 700+ pair of glasses that didn’t fit properly. I clearly made the sales person aware my priority was a proper fit, however, I was sold a pair of glasses that the fit was dependent on the thickness of the lense. I was not advised of this when I placed the order, even though fit was my biggest concern and I clearly let the sales person know fit was my priority. While the pair I tried in the store were comfortable, the actual pair I received were not. They did offer to try and make them a few centimeters bigger if I used a different lense shape. I declined, for that kind of money, that deal was not going to make me happy. Take a lense that you didn’t pick out to gain maybe two centimeters, no thanks. I would rather keep the lense I liked. When I was told the reason the fit was different than the original pair I tried on was due to the thickness of my lense, I was livid that I was not advised of this upon purchase. No way would I risk $ 700+ on a unknown fitting. I tried to dispute the charges with my credit card company, after all, I did not get what I was sold, which was a comfortable fitting pair of glasses. Unfortunately, because the receipt had the no refunds disclaimer, I was out of luck.
Very expensive lesson on my part, and I feel a very poor business practice on their part. Note to self, never order something from a business that has no refund policy.

I bring my entire family here. Dr. Elle Fazlalizaden is awesome! She is very professional and excellent w/​kids. Her staff displays top of the line customer service! Appointments are expected; walk-​ins are welcomed, but keep in mind sometimes Dr. Fazlalizaden maybe be booked. }:{

The staff are so friendly and always have a smile on their face. They have a wide selection of frames. I love TSO.

I stopped by this TSO office as it was close to my home. I stopped by on a Saturday morning to make an appointment and to my surprise they were able to work me on as a walk in.
The front desk staff could not have been more helpful or friendly. After completing my new patient paper work, I was taken back right away to have my eyes checked out. Dr. Faz came in shortly after and was very friendly and professional. She even asked my eight year old daughter to come in to the examination room, letting her assist with my examination by using the Dr’s ipad mini to take pics of my eyes. My daughter loved this!
The frame selection was very smooth and the technician really took extra time with me to ensure that I found a frame that I was comfortable with.
I would highly recommend this TSO office for anyone that appreciates the extra time spent with a quality optometrist office.
Great job guys, I will be letting my friends and family know about my positive experience!

Not to close to home, but the drive is all worth it. Dr. Faz takes her time as well as her staff. They are very patient with me. They take the time to make sure I am completely satisfied. I took my mom and she as well was very impressed. As soon as I come in the door I am greeted by name. They care about me. The office is super clean and the décor is very tasteful. Thank you for Dr. Faz and staff for all of your help.

It was time for me to get an eye exam and some new glasses. I wanted to use someone close by to where I live so decided to visit TSO on I-​45 here in Spring. This place is very nice. Upscale furniture and décor in their office. Staff is very friendly and helpful. Dr. Faz as she likes to be called is incredibly nice and very professional. They take time to make sure everything is done right and you are completely happy. Although on the expensive side for similar places, it is worth it for the customer service they give and quality of the products. I highly recommend this business to anyone who needs an eye exam, glasses or contacts. They treat you like royalty here.