The pharmacy service here is horrible. They seem to always be behind and they are not very polite. If they have a problem with your prescription they don’t call you they just wait for you to show up and then tell you. It is nearly impossible to get someone helpful on the phone. I have waited on hold for over 30 minutes before. Walmart or HEB nearby are much better choices.
Renae C.
Place rating: 1 Spring, TX
This review is for the pharmacy. It is the worst walgreens I have ever been to! They don’t fill your Rx in the time period promised, sometimes even if you call it in days ahead of time. They won’t call you if there’s a problem with your Rx or if they’re out of your meds. If you’re just filling something random, its inconvenient, but if you’re like me, and you’re in there every single month to fill the Rx that you need to function and/or stay alive, it’s a REALLYBIGDEAL. I would say there is a hassle or some sort of inconvenience 80% of the time. At LEAST. Expect to be on hold at least 30 mins if you call during a «slow» time, if you call during rush hour, expect to wait a lot more than that before they«accidentally» hang up on you. And you better double check the price. Expect to pay more because they’re out of generic. Sometimes, its a LOT more. Guess what? It’s not my problem you can’t grasp the concept of inventory. Why do I have to pay extra for your poor management? They can’t be bothered to warn you ahead of time so you can check another location. They just don’t care. Unfortunately, this is the most convenient pharmacy for most of the southern part of the woodlands, on the busiest corner. So why are they so poorly staffed? I’ve often been in there between 5 and 7pm, with the line backed up around the corner in and out of the store, and they’ll have just TWO employees working. WTF? I try to avoid the busy times, but honestly it really doesn’t matter. There’s always sone sort of issue. Sadly, there are a few employees there that actually seem to care about what they do, and they do their best, but how can they work effectively when they’re so overwhelmed and understaffed? The ONLY reason anyone uses this pharmacy is for the hours and the location. I wish I didn’t need a 24 hour pharmacy so I could go somewhere else. It seems they have a monopoly so I guess they just don’t even have to try.
Wanda P.
Place rating: 5 Spring, TX
This is by far the best walgreens I have ever been to. I quit using walgreens in the past due to rude ass staff and horrible pharmacy service. Not here. They are the most outstanding walgreens ever! The pharmacy is super fast they told me a 15 min wait and literally it was more like two min. They are beyond helpful up front and in the pharmacy everyone here has really gone out of their way for me. I love this walgreens so much that I stop there just about every morning to get a drink and the main reason is the great customer service they really deserve a high rating.