Aire Serv Of Vancouver

Chris came to service our furnace, which was a requirement to sell our home. We were very impressed with his professionalism and friendliness! He walked us through all of the features of the furnace, what he checked and how everything operated. He even talked to us about how frequently we should be changing our air filters, which we didn’t even have serviced. We will definitely be using this company in the future!

I honestly cannot say enough good things about this company. I have used them twice and both times was given excellent customer service. Our tech, Robert, was very prompt, courteous, informative and got us up and running in no time. I am very thankful to Aire Serv and their great customer service. I would recommend them to anyone.

I must have been dealing with a different tech than the other folks here. Then again, my problem was much simpler…
We moved into our new home and the furnace didn’t work. It worked during the inspection, but not once we took possession. We waited for 10 days for the home warranty company to get its stuff together, and finally they sent out Aire Serv.
Our tech Robert was the epitome of awesomeness. He was courteous, informative, and fixed the problem immediately. (It was something dumb, in the end… but he didn’t berate or scold us for not trying ourselves — I’m not about to mess around with gas in my brand new home!)
Robert even took the time to explain how to turn off the gas from the shut-​off point in case of emergency, which was very good to know.
We had a great experience with Aire Serv.

Read before you call for repair, it may save you a bundle. My experience using Air Serv of Vancouver is totally negative. Premise of $ 89 to analyze the problem is false. Let me explain:
Called to analyze the problem, technician was quick and discovered defective starter capacitor ($ 12-​$ 15 value on Ebay or any A/​C supplier). Cost at Aire Serv is $ 320.97! Even with $ 89 credited towards repair, it is still $ 320.97. Additional service suggested was cleaning of the coil condenser (15 minutes application of sodium hydroxide solution and flush with water hose) at cost of $ 175.97. Shortly paid $ 538.65 for 30 minute visit!!!
Called Sanjay «owner or manager» who assured me, that he will recalculate prices and issue refund. However this was only a ploy to cash the check. Sanjay’s response was by email saying «I really busy right now but I will get back to you. I know you are anxious but I will get in touch with you when I am able to and we will do the right thing.»
Later reneging on his promise saying in essence: «need to keep prices high to stay in business». I wonder what will BBB say about this type of «robbery»?

My home warranty company sent out Aire Serv when our furnace stopped working 2 days before Christmas. The technician came out when my in-​laws were there, so I didn’t meet him, but he evaluated the system and said we needed a new circuit board and inducer and that the parts would run about $ 1200. Delays lasted 2 weeks and the owner blamed my warranty company (which I’ve had super service from in the past) and eventually said that the parts for my 2006 Lennox were no longer available. He advised the warranty company that I would need a new furnace, which they were willing to pay for, but they wouldn’t pay for the over $ 900 in «modifications» needed to fit it in the space.
That afternoon, we called a handyman friend who discovered the technician never checked the thermostat wire nor did he check the batteries. Turns out the wire was loose and the batteries corroded, which instantly turned the heat back on.
Warranty company sent out a technician from another company for a second opinion and found that there were issues with the furnace, but not as described by Aire Serv. Parts ARE still available and there are no issues with said parts. The real issue was with the installation of the flue, which was single-​walled and should be double-​walled. Additionally, there was no chimney liner for the flue, so condensation was building up in the inducer. How is it that the technician never caught the basic thermostat issue or the bigger code violation issue, which was quite apparent once the technician pointed it out to me.
Either the company and technician were outright negligent and need proper training, or at worst are malicious and trying to take advantage of the home warranty coverage — but they over-​reached this time and will not be getting business from the home warranty company or anyone I know in the future.

Please don’t use this company, I have been waiting nearly 6 weeks for them to repair my heater. They continually order wrong parts and will not return calls. There voice mail is always full and should be a red flag. There’s tons of other decent companies out there don’t get sucked into this one.

I am new to the area and my favorite hvac company, who I have used with great results a few times, doesn’t work on the WA side of the river. So I found myself browsing for someone to do a tune up on my AC and furnace. I found Aire Serv of Vancouver on groupon advertising a heating and AC inspection and tune up. Great! So I called and made an appointment. After waiting awhile for the tech to arrive the office called to say he was running late. At this point I am impressed, they were very courteous to let me know. Thank you. However, after the tech was 2 hours late they called again to say he still wasn’t on his way. I had another appointment that day and had to leave the house so we had to reschedule. They got me reappointed for 2 days later, not bad. However, after the tech was 30 minutes late for the second appointment and no call from the company I thought I’d check in with them. He was going to be a bit longer they tell me. No problem. The tech who arrived was professional and I had no problem with him. However, he did tell me that at the discounted price I received for my groupon He would only be able to do the inspections of my furnace and AC and not the tune ups. He said «what can you expect at that price». I said I expect what is advertised. Oh well. He was only doing his job and what he was told to do. I attempted to contact the company for 2 days and got no answer on their phone. So be warned. They may not perform all the services you pay for.