Tysons Corner Collision Center

Tysons Corner Collision Center knew that GEICO was not going to cover the entire repair bill as they have had problems with GEICO numerous times. They told me I owed thousands of dollars after they had my car for 2 weeks. At that point, I had no choice but to use them or be charged storage fees and fees to put the car back together. They had poor communications skills — I had to call to get updates. They had my car from Feb 19 until May 2 — it took them 2 and a half months to fix my car! Therefore, my rental with my insurance ran out so I had 5 weeks of additional rental fees. Clearly my car was not a priority and unfortunately GEICO had paid them early March so at that point they had my car hostage — they could take as long as they wanted to repair my car. Because of the lack of communications, I felt that my car was being neglected, sitting there waiting to be fixed. Perhaps one of their «more affluent» customers had priority?
Then they claimed I had my paint warranty covered under Mercedes Benz and I would get a rental until my car was painted. Well at that point, I didn’t trust them and Im glad I did not because I never got reimbursed with the rental, claiming that I had to show receipts. Isn’t it obvious that I did not have a car since they were repairing it? It took them 4 weeks (or longer) to paint my car and they never paid for my rental. Then my license tags expired in March, 6 weeks since they had the car and they didn’t do an emissions test so my license plates expired. I had to drive my car for over 100 miles before I could get an emissions test, risking getting pulled over by the police for having expired plates.
I wish I had reviewed Tysons Corner Collision Center before taking my vehicle there because the same experience I had are the similar to other reviews. I only hope that they repaired my car correctly. Unfortunately, the reason I used Tysons Corner Collision Center is because I bought my car from Mercedes Benz of Chantilly and they recommended using them as Tysons Corner Collision Center is their only auto body shop of choice. It is unfortunate that I had to have such a disastrous experience with both this company and GEICO (GEICO repairs your car as cheap as possible with the cheapest parts possible, which will cause you harm in the future — hence why many cars are never the same after an accident and causes the owner more money in the end) but such is life. Learn from my experience and avoid the stress.

I have chosen Tysons Collision Center simply because they are connected with the Mercedes Benz dealerships, technically owned by Penske. With a «good faith» that they would provide the best service in the name of authentic brand, the worst nightmare one after another.
The total cost for the restoration was almost $ 28k, taking 3 months and 10 days. When I picked up the car, they said «you got a brand new car again…, please pay for your deductible…»
The guy walked me to the car and acted like nothing happened. There was a crack on the windshield from the top to the bottom. I had no choice but to drive the car home and wait for an answer.
The appraiser from insurance denied it as a part from the accident. Obviously we all know it happened during the process of restoration due to the heat.
They asked me to file a separate glass claim, wait for them to order the glass, then drop off the car, and also paying for another deductible.
Tysons Collision Center from Penske:
1– multiple delays on completion
2– careless for customers’s safety
3– irresponsible for the consequences of their work
4– slow responses with no realistic solutions

If you want a certified body shop that will guarantee your car to be put back to the way it came from the factory, this is the place. I brought my Mercedes here after being t-​boned and I am beyond impressed by the results. I can’t tell that my car was ever damaged. They’re very professional and courteous. They also do not accept any pushback from the insurance companies to use anything but new original parts. You want these guys on your side during these times when the insurance companies are just out to cut corners.

It took a while 3weeks to get in and 3 weeks to get the job done but my patience paid off for my Audi A5. So far the work looks excellent and the customer service staff was great. Tamara was attentive and communicative throughout the whole process. They were pricey for the cause of 4 stars. I probably could find less expensive work but would have to do too much research and Tysons backs their work with a warranty for the life of your vehicle ownership.

My 2013 Audi was damaged back in August when a deer ran out in front of my car and damaged my front end. The car was still driveable, so this was not a quick decision I made to drop it off with them. I got several estimates from my «preferred» shops by my insurance company, but I decided to check with Tysons. They looked my car over and the estimate was almost 5K more than the preferred places, that left things off like my Clear Bra, my parking sensors and my adaptive cruise control calibration. These were places that do high volume with a few weeks turn around. Done that, and I didn’t want that at all, not with this car.
I dropped my car off with Tysons on the 4^th of Oct and they told me it would be about 4 weeks to repair. I was fine with that and planned my rental accordingly (if you decide to go out and rent the most expensive car and run out of money, that’s your fault, not the repair facilities fault). I gave myself a few extra weeks as I’ve been in this situation before. My desire was to get my car back like new, and not have to keep going back for nit picky things. I wanted my car back EXACTLY the way it was prior to my accident, which was flawless.
My representative called me weekly with an update and told me he would upfront. If I called him, and wasn’t able to answer, the ladies answering the calls would track him down and would call me back in under 15 mins. As we got closer to my completion date he was in contact with me more frequently, almost daily, and told me exactly what the hold ups where. He can’t control the Clear Bra guy’s schedule, nor can he control how long it takes for Audi Service to take care of my cruise control (it took a whole day for them to calibrate it).
When I was called to pick up my car I was thrilled. It was done perfectly, you can put my car right next to a model on the floor and you wouldn’t be able to tell the difference. I am extremely happy with their work, with their staff from the ladies answering the phones, to the service representative, and the managers. All of them are very responsive to my questions/​needs, pleasent to talk with and I would not hesitate to take my Audi back to them again if the need ever arises.
EXCELLENT All Around!!!

I was waiting for 2 months to get my car done after a car crash and when I got the car I am really going to say it is worth waiting.
The quality of work was really amazing and great in every angle
And big thanks to Mr shaun for taking care of my car and it is really pleasure to work with you.

Unfortunately I didn’t take into account the opinion of other Unilocalers… I definitely had a very bad experience, I dropped off my car on the 1^st of September and picked it up only today. I was promised that it will be ready on the 23^rd, then I was kept in the dark about it not being ready, was giving very false and inaccurate information and I had to pay the difference for my rental since my insurance paid my policy max. I had to call and fight with them in order to get updates and after a lot of frustration they accepted to cover some of the rental.
They gave me the impression that they don’t need my car and that they had plenty of business!
Very bad communication, conflicting information and false promises. Save yourself some pain and take your care somewhere else.

STAY AWAY FROM THIS SHOP. I deeply regret taking my car there.
I took my Audi A6 for a small damaged sustained while parked.
I almost decided not to take it to any shop but again I thought insurance is paying for it.
On the day I dropped my car I was told it should not take more than 7 to 10 days to fix the problem.
Shortly after I got a call from «Guy» William saying that he couldn’t find the estimate from the insurance company and need to do the paper work all over again. He said he can do this quickly and «everything will be squared away». However, every time I called I was given one excuse after another. I even talked to GM who is of no help. He gave me the same excuses I heard several times. I even contemplated taking legal action to take my car back. In the process I had to extend my rental car 3 times. It took them 39 days to finish «the work».
The initial estimate for the repair per the insurance company was $ 1050 but by the time all was done they milked $ 4, 700 for a tiny damage.
This is the worst bodyshop I have ever been to and I will advise anyone to stay away from.

Mercedes sent me there. The manager there (I think he’s the manager) is very rude. My car was 10 ft away and he refused to even take a look at the airbags inside. Worst customer service ever. He didn’t want to help me. He said it would cost $ 4500 to replace 3 airbags which is insane and without even looking at the car. I ended up fixing it for $ 1200. I wish I can give a zero score.

As with most of the reviews it simply took too long. I drive an Audi Q5 and my car has been with them for nearly 2 months. Maybe they just have too much business but one thing after another delayed the repair. They were backed up, then they were waiting on parts, then the headlight didn’t work, then they needed to test drive it etc.
«Guy» was very good with communication and customer service which is the only reason i rated them above a 1. He called me nearly every day with an update and was very professional.

My biggest issue with Tysons Corner Collision Center is that they are entirely unresponsive and exceedingly difficult to reach.
They held my Porsche 2008 911 C2S for body work (including radiator, exterior trim) for over two months and throughout that time, I received no status updates from them. Whenever I call — and if I get through to anyone, all I hear is «the car will be ready next week». That’s gone on for more than a month. I’ve tried to reach their GM, he’s never in the body shop and doesn’t return emails and voice mails. I’ve tried to reach also the General Manager of the overall Porsche dealership (part of Penske automotive family) and at least that got some response. But, the car still wasn’t ready for another 3 weeks & I began to wonder if they knew how to repair the car?
The Washington, DC metro area simply must have a better facility to repair our Mercedes Benz, Porsche, and Aston Martin cars.
I am leaving 1 star because I don’t know how to leave fewer stars.

This place is terrible. They are incompetent, lie, and take forever to do a half assed job. My MB GL450 was involved in a T-​bone hit and run causing major damage to the passenger side. Car should have been totaled. I took it to them because they were MB authorized body shop. What a mistake. They initially low-​balled the damage estimate to ~$ 18K which triggered authorization for repair from my insurance company USAA. After more than a month and total bill of $ 35K, I got the car back filthy both inside and out. I get a wash and cleaning from MB even after an oil change. When I asked, they said there wasn’t any money from the insurance company for a car wash. Beyond disbelief!!! Car drove terrible with strong vibration at any speed over 60 MPH. I took it back 3 times before they said there was nothing more that could be done. I took it to Euro Motors where I normally get my car serviced and they said, it’s just a wheel balance that was off. After I paid Euro Motors for wheel balancing, car drove perfect. It’s inconceivable that an authorized MB repair center couldn’t figure this out after more than a month and 3 additional visits.
This place is the worst repair facility I have ever visited. Don’t be fooled by their slick exterior and fancy wall plaques. When I traded MB in 3 months after the repair, I was offered $ 30K for the trade in. So my insurance company paid out $ 35K for a car that was probably worth $ 45K retail, that I ended up getting $ 30K at trade in. Only one who came out ahead of this fiasco was the body shop.
I now have a brand new Audi A8 and after a recent parking lot bumper ding, I went out of my way to Wagon Werks in Alexandria (now Pohanka Collision Center) even though I live less than 2 miles from Tysons Corner Collision Center. Avoid at all cost.

I haven’t written a review in well over a year. But, I am so frustrated and angry with this company that my experience needs to be told to others so they are aware.
My car was hit three weeks ago along the front bumper (not my fault, other driver). I drive a 2012 Audi Q5. This shop is literally located behind the Audi dealership at Tyson’s Corner. After 3 – 4 days of dealing with insurance inspections and reports I dropped off my car at this shop. The estimated time was 6 days. AS OF TODAY MY CAR HAS BEEN THERE 19 DAYS. Let me give you a timeline thus far.
Friday, July 25: I drop off my car. All reports and estimates show a work time frame of six days.
Tuesday, July 29: I call to check the status of my car. There was a supplement for additional work. The estimated time frame was 10 additional hours AND they confirmed they had the required parts.
Tuesday, August 5: I call to check the status of my car. The rep tells me the car just needs to be painted and it will be ready by Friday if not Thursday.
Thursday, August 7: I call to check the status of my car. I was expecting to hear it was either done or almost done. NOPE. The rep tells me my car will not be ready until next week.
Monday, August 11: I call twice to check the status of my car. No return call from my rep. This is unusual because he’s always been at the very lease respectful enough to call me back.
Tuesday, August 12: I decide to stop by the shop (25 minute drive without traffic) to see what’s going on. My rep takes me to my car and it’s up on jacks with the front bumper, side panel and wheel off. Okay, a week ago I was told it just needed to be painted and it would be done. WHAT GIVES? We stand there talking and I tell my rep I have a family vacation scheduled this week and we’re leaving Thursday morning. Therefore I need my car back BEFORE Thursday morning. He asks the tech who is working on my car and the tech replies «Oh, maybe by Thursday but I’m not sure». HE SAID THIS WHILE LEANING ON THE BENCH PLAYING WITH THIS IPHONE. This entire time I did not get angry, I stayed composed but told my rep I will need my car by Wednesday. I don’t even care if they polish it or whatever, just get it into drivable condition. IT’S BEEN 19 DAYS.
Bottom Line: If you’re reading this you’ve also read the other horror stories by other customers. I’m not one to exaggerate and I just returned from the body shop literally an hour ago. My rep was, overall responsive to my calls and requests for updates. The issue is he’s not repairing my car. These techs are and I think they are just taking their time (like playing with their iPhone when they should be assembling my car). And, therein lies the issue. The reps can only do so much, they can follow up on a car but they cannot force a tech to ACTUALLY WORK.
The above story is spot on and it’s really sad that I’ve had to deal with the BS, time and energy lost, etc, etc because someone else hit me. But, the reality is my car should have been repaired two weeks ago. Instead it’s still on jacks being assembled BY A TECH WHO IS PLAYING WITH HIS IPHONE. Again, the estimated time frame for work was SIX DAYS. It is now 19 DAYS. You do the math.
I would rather deal with a used care salesman than deal with this shop.

Terrible customer service. It starts with the bored, uninterested young ladies at the desk and extends to the short-​handed staff who never ONCE called me about the constant delays to my repair — which extended well over two months. I hope the work is done well, but I would never return to this place.

Did a great job repainting the bumper on our Porsche Cayman after it was scratched up by a rock on the Blue Ridge Parkway. No signs of the scratch remain.
Also, they got it done in a timely fashion and came in right at budget.
We were very satisfied and would definitely recommend.

I took my CLS 55 AMG to this place because they are MB certified. My car had simple corner front bumper damage. They called me to say my car is ready, but when inspecting on pick up they had installed incorrectly with wide open seems and many other things that were not fixed right and ignored. it took four times for me to not pick up my car and leave it there until they got it right. Very sloppy work, i would review with them the things that were not fixed with a person, but the message would not get relayed to the responsible person for the car. and every time they had an excuse of why it can’t be fixed or that i would have to pay extra. Finally it was fixed it turned out that they had installed it improperly.
The point is that make sure you look at your car and go trough it with «fine toothed comb» and don’t be afraid to leave your car there, because once its off the their parking lot it’ll take an act of GOD (if that) for them to take responsibility. This is true about any body shop or mechanic.

If i could give less than 1 star i would. Irresponsible with promise after promise. Bad place to go. Very slow. Took forever with my car. Car left for a month and a half. Kept on delay. Due date is beginning of March and today is 19 of March. Said car will be done on Monday. Delayed until Tuesday. Promised will be done. I called in the morning said will be done by 5. I took off from work on Tuesday to go pick it up. Yet Tuesday evening called back and said will be ready on Wednesday morning. What kind of professional is that oder 3 times of my car bumper wrong that delayed until now. I stop by to pay the deductible since said my car will be done by morning. Its now almost 2pm. Ive been sitting here for more than 30mins and yet now telling me my car wont be done for another hour. Now telling me my that dont think my car will be done today. What kind of service is this.

If I could give less than one star, I would. We recently had a single car «accident» with our (brand new to us) 2003 Audi S6 Avant. They only imported 1,100 of this car to the states. We brought our car here via Progressive for the estimate for the repairs. The car was damaged trying to avoid hitting a deer & made contact with a curb on the passenger side. There is obvious suspension damage, it needs new wheels, new tires, etc. We knew it wouldn’t be cheap but we didn’t expect them to TOTAL the vehicle, based on Tamara’s recommendation. Our adjuster has been nothing but awesome. However, there was unexpected damage & Tamara told us she’d be writing a supplement for the additional damage. We spent 4 – 5 days trying to get her to send us the supplement for the additional damage so we could see it as well. When she finally sent us her email, she told us she never even wrote the supplement because it was «an obvious total loss.» What’s even better is that the car was totaled because of an estimate of $ 13,500 in damage (which we’ve still not even seen) but they valued the car at $ 13,300 (from Progressive).
Basically, the collision center didn’t have the equipment we needed. This lead to Tamara recommending the car be totaled, rather than allowing us to take the car somewhere that the work could be done in-​house. Of course, since the car is now a total loss, we can’t change or fight that decision.
Then, we made an agreement with our lienholder that we would retain ownership of the vehicle. Progressive paid to have the vehicle towed back to our house until we decided what to do with it. The damage is not nearly as bad as what was represented by the collision center. What’s even better is that they sent us the car with MISSING PARTS.
The headlights, side marker turn signal, & god only knows what else were left completely off the vehicle. The bumper isn’t even put on all the way. Progressive paid them $ 693 and change for the release of the vehicle and they couldn’t even send it home to me with all of the parts (which, mind you, were ON THE VEHICLE when we brought it here).
So now I’m spending my gas to get here & my time (writing this review) waiting on the parts that should have been kept with my vehicle all along. I will NEVER recommend anyone have any vehicle sent here. Ever. What a horrible experience.

Sorry this is so delayed, but it has taken this long to complete everything and I wanted to do this in one shot. I have to disagree with all the negative stuff. My Porsche panamera was involved in an accident last fall (it was 2 months old). As Neil, the general manager can attest, I am a very detailed oriented person. I expected the car put back perfect and Neil wanted the same. Throughout the process, he and the shop bent over backward to appease my OCD personality on my car. I think when it was all said and they lost $$ money on the repair, but they gained a life long satisfied customer.
At the onset I had my insurance company (USAA) and another body shop check the initial repair. They both agreed that is was way above industry standard and the room for improvement was minimal. Still, USAA and Neil wanted it done exactly to my expectations.
The car turned out beautiful and Neil even arranged a follow up full detail at the place of my choosing.
All the above may seem extreme and out of the ordinary, but I feel Neil would do all the above for any of his customers

Don’t expect to get your vehicle back in time. Don’t expect to get any phone calls or updates regarding the status of your vehicle.
Do expect a ridiculously overpriced estimate. And lastly, do expect to get a lot of attitude and eye rolls from the receptionist who sits upon her ivory, diamond encrusted throne. Save your money and go elsewhere.