Oceanaire Resort

Too bad I can’t give fewer stars.
Just checked in and so far I’m not impressed at all. $ 600+ for one night. We paid 100 dollars extra to reserve Ocean view suite with a queen bed and received a view of the street on the 3^rd floor. No ocean view unless you lean off the balcony to look out. And the bed is full size not queen. So far definitely not worth the money. Also the parking is a block or two off site so you have to walk to get there and carry your bags and stuff. Aside from all these issues the concierge and receptionists are not super friendly and were condescending to my fiancé when we asked about the issues with the room.
Also, there isn’t even complementary breakfast which is a staple at any other hotel…
The only thing I can say good is the pool is nice, it’s right on the beach, and the room is quite clean as far as I can tell.
Definitely does not feel like a resort feels more like a motel.
Would not go again or ever recommend to anyone.

Wife, DD3, and I snagged an amazing last minite deal on a travel website for a hotel revealed only after a non-​refundable payment. Gamble paid off! Awesome resort! The check in service was great. The guy at the front desk genuinely seemed to care about his job and also seemed excited/​glad we were arriving.
We stayed in a double bed studio suite with an ocean view. I was a little concerned what «ocean view» may mean to some hotels, but was suprised (pleasantly). The balcany, although a little small, was a pleasure to sit and people watch and look at the ocean.
The room (stayed in 528B) was beautiful and came with modern décor and upgraded bathroom and kitchenette fixtures. Beds were not too soft, but not brick hard either… they were goldilocks right. Amazing bathroom.
Did not try the 21 and over pool, and the outdoor little kid pool was closed (hence the missing start on my review), but the indoor kid pool was open. My wife and DD3 and I spent quite some time at this pool.
We did not try any of the on-​site restaurants, bars, or services, though when looking at the menu of the pool-​side bar, it seemed a little pricey for what you could get elsewhere. I guess they know they can charge a little more (maybe double) for the convenience of not having to leave the resort.
Would definately stay again, but not at rake rate ($ 700+) nor even with published rates on their website ($ 300+ a night).

I paid $ 400 a night for an ocean view room. Room wasn’t ready at 6 when I arrived. I thought I paid for a view of the ocean. All I ended up with was a view of an alley.
There is no maid service after your first nights stay. If you want towels you need to call and ask for them.
There is not a restaurant in either hotel for breakfast. Just a small area to get something to go.
I would never pay that amount again for a room of that quality. Complete waste of money. Go somewhere else or make sure you ask these questions when you are making your reservation or you will end up very dissatisfied like I was

I booked a refundable reservation online on March 21, 2016 intending to stay May 21, 2016. I mistakenly booked the reservation for that day, March 21, 2016. So obviously I wasn’t there and was noted as a no show. I understand that it was my fault, but reservations were unwilling to work with me. They quoted me the current rates for May 21. I asked if they could book me for later in the year (off season) and nothing. So disappointed. I was so looking forward to this trip for the first time and now I’ll never stay there nor recommend anyone either.

Wish I could give more stars but after two visits I’m being generous with two stars. First visit was New Years Eve week. My husband and I were kept up all night long by two people fighting, yelling and cursing. They also smoked and some how was coming through the ventilation. I called the front desk and begged them to send security up to do something, but it went on till 5:00am.
Well we came back spring break because we are owners here… sad to say. Realized Diamond Resorts has taken over. Now there are all these hidden fees, $ 70 parking? They have the carts for luggage under lock and key so you have to pay them to get a cart. There are no benefits to being an owner. NONE! Don’t get sucked in. Do your homework. When it was owned by the other resort company it was more affordable.

An outstanding facility with wonderful staff and amenities.
However the experience was ruined when, on checkout, the valet apologized for wrecking my car.
I was assured the resort would take care of it but in the end I had to get MY insurance involved so their mistake cost me higher rates and loss of «accident free» discounts.
Stay there but park your own car!

We stayed the weekend in a nice suite, our view was beautiful, however within 30 minutes of leaving the hotel we realized that we could not locate the iPad that we brought and that we had left this in the kitchen of the suite. We immediately called the hotel and spoke with the front desk and the housekeeping supervisor. We were told that there was no iPad in the suite. We know that it was stolen. So sad, that the hotel staff cannot be trusted!

Had high hopes for our family stay here but they were not to come to fruition. First of all the rooms are small unless you get the suite, with up charge, and then they are regular size! They claim a game room but it’s jus a couple machines in a hallway. They have a family pool that can only be accessed from outside the hotel! We were there during inclement weather so had to take kids outside in bad weather. To compound this the garage doors to the pool wouldn’t close and the cold and wind from outside poured in. This went on for days! I could go on but there’s not enough space. The best thing here is the location and a nice staff. Pitt they have to put up with how this is run!

I love this hotel. I’ve stayed here for about a week now and I love it. I feel right at home. The one bedroom suite really looks like a furnished apartment and the view from any angle is beautiful.
Khalil I think his name is at the front desk is amazing. He is very friendly and by far the best employee they have here. He was very helpful for me and my boyfriend. The sun deck with fire pit is fantastic even though it closes at 7 pm and their house keeping is very annoying in the morning with just barging in the room but they are polite. Just don’t be surprised if you hear the door open in your sleep.

Had a super awesome time! woke up on the oceanfront to dolphins each morning. Waves crashing. It was so warm, I kept the balcony door open for fresh air and the sound of sea. The kids played in the pool inside and outside, since it was warm enough.
The only thing is the hot tub isnt cleaned out regularly (or gets dirty fairly fast– ewww). Kids arent supposed to be in the hot tub (area) and it depending on who you are, they will remind you of the rules… Otherswise, you’ll see certain families just hanging around a group of adults getting toasty in the hot tub. Not ok
Christmas parade on the boardwalk was nice. there is a market close by to grab stuff for the fridge. The restaurants werent all that tho. I’d like to know some real decent spots to eat around there. So far, nothing good really.

GREAT hotel. My husband and I stayed here for a long weekend over New Year’s and this hotel was a great choice. The staff is so friendly and helpful, the rooms are nice and neat (the bathtub could have been cleaned a little better, but I’m a germaphobe and it wasn’t too bad), the location is great. We don’t get much time to go on vacation so these little weekend trips are important to us and this hotel did a great job accommodating our needs. The only downside is that there isn’t a restaurant in the hotel. There are plenty of other places near by that we ate at. They have a lounge near the lobby with pretty good drinks. We also took advantage of the sun deck that has a fire pit. We will definitely stay here again!

We love the beach. This hotel is on the boardwalk. You can walk a few feet to the sand or just hang in the resort. We toured the area and enjoyed the atmosphere. This place is beautiful and pricey.

This hotel is fantastic! First off, if you want to have your room face the ocean, pay the extra $ for OCEAN FRONT. The Expedia description clearly states that ocean VIEW is PARTIAL ocean views. Read the description before you book.
Here’s everything that I loved: the Jacuzzi tub in the room, the hot tub and heated pool downstairs, the beautiful view, clean room and décor, balcony in the bedroom (we left door open at night and fell asleep to ocean sounds). And very important to me– the shower was hot with good pressure with soft water. I could go on and on. BTW I stayed in the ocean FRONT 1 bdr suite.
Cons-​wifi is spotty and parking garage is a block away. But I realize that if they had adjacent parking there would not be as much room on the boardwalk for beautiful hotels like this one. If I go to VA beach again, I’ll DEFINITELY stay at the Oceanaire!

Nice hotel. Not many amenities. understaffed valet and bellhop means you wait a loooooong time to park or get your luggage. Rooms are large and modern. But queen bed in a large condo is not cool. Most condo hotels have king beds. The worst part is having a partial ocean view called an ocean view. Very inflexible front desk probably because it’s such a small hotel with so few rooms per floor. Would like to come back again but not if we get screwed on the room again.
Went from a 3 star to 1 star when It took 3 requests to get a baby crib or pack n play and finally some guy drops off the folded dirty pack n play without setting it up and without any sheets.
UPDATE: so the hotel still doesn’t have much as far as amenities and Iv heard other guests complain that they booked ocean front rooms and ended up with lousy views BUT the customer service has grown on me since the bad experience at check in. The manager actually came to the room and listened to my issues and offered a slight discount on the room. It doesn’t make up for the poor view but it does show they at least listen. And the lost and found found my daughter’s lost shoes and brought it to our room. So I have to give them props for that and increase my rating to a 3.

This place is deceiving if you are purchasing an ocean view. We spent $ 350(including tax and fees) for an Ocean View and our room was facing other balconies and I had to peak over to get a glimpse of the ocean. They need to describe the room as partial ocean view. I’m so disappointed and I tried to reach a manager and was on hold for more than 30 min. There is always a traffic jam at the elevator with strollers and valet racks. I’m spending most of my thoughts on how I wish I would have known to go with another hotel. I’m not a happy camper. I’m giving a star only because the room was clean however I noticed a yellowish stain on one of the towels. Ugh.

Hotel was great!!!
We had no reservations but they found a great room for us with an awsome view. We took a bike ride up and down the boardwalk and this was far and away the best hotel. Great pool area, food was good. Rooms were brand new and super nice! I would highly recommend this spot. Talk to Andrew the front desk supervisor! He was great to deal with.

Hotel is not well managed. One Elevator has been broken for some time according to staff and no one us scheduled to fix it. 18 floors with one elevator is not acceptable. Weight times are awful and it is not peak season. Ocean view, pool and hot tub are the reasons I chose this hotel. The view was excellent — but I did pay a premium price to get it. The first day here they closed the pool and hot tub at 6pm because they wanted to sell some kind of passes to the Hilton. REALLY? I called the front desk and the young man was very rude about this. Coffee pot in my room didn’t work right and strangely enough the hotel called me early in the morning waking me up about getting my coffee. Bed is awful so when I add it all up I may just leave early.

I love the look of the first floor… Aqua 21… Ultra Lounge… large full length mirrors adjacent to the elevators… Let Me take SEVERAL Selfies!!! I have just listed by loves. This hotel is my least favorite of the Gold Key Resort properties for several reasons:
1: Front Desk Staff
2: Shared amenities
3: Parking
4: Small rooms
This was my first and last time staying at this property. From the moment the hotel was booked to the day I checked out, my level of satisfaction remained as is… not happy!
The hotel was booked for two nights online with hopes of getting the promotional offer for Halloween weekend. However, I was not aware until I arrived at check-​in that the promotional offer ended 48 hours before the date of the event, ¹⁰⁄₃₁. There were no dates of «please call by» «book by» «you must» nothing of that sort. Therefore, upon checking in I just knew I would receive 2 passes to the SkyBar (Hilton Garden) for Friday night and Saturday night and two $ 25 drink vouchers for the SkyBar. When I arrived to check in, I then was informed of the deadline to book the room. Of course, if I would have known this I DEFINITELY would have not stayed at this property.
I viewed the hotel when it first opened a few summers ago, and then too, I wasn’t impressed by the rooms.
The rooms are much smaller than all other properities. A turnoff… this is the last property added to the Gold Key Resorts family and it is by far the worst. The views are awful and the staff just mediocre.
One front desk clerk in particular, Wanda, oso rude from check-​in to check-​out. Not sure if she had a bad weekend, but she did not exemplify any customer services skills or tactics at no time. She went as far as to hang up in my ear when I tried to reach the front desk before I checked on Sunday (¹¹⁄₀₂).
When she finally decided to speak, I asked for a late check out (instead of 10am, 11am) she replied, «I have given out a lot of extensions to other guests already.» I’m not sure what they had to do with me, but to not answer my question initially and yet reply with a rebuttal was definitely unprofessional. I asked to speak with a Manager and she hung up.
So I called again a few minutes later and a man answered. At that point I was informed he was the manager and again asked for a late check out. After a few sentences, he did not see a problem with the extension. Such a headache…
So parking is not included in your stay. Parking each day is $ 8 and they bill you for it. This is a public garage and I believe Virginia Beach residents park for free but guests of the hotel must pay… hideous.
Another «not so good thing» is that this hotel shares amenities with their sister hotel Ocean Beach Club (in my opinion total opposite experience than this property). Shared amenities include: fitness center and pool (indoor and outdoor). Another reason to not book at this property.
I also did not see a walk way that leads directly to Ocean Beach Club. Therefore, you have to walk down a hallway… walk outside (about 30 steps), then enter into the Ocean Beach Club (near the indoor pool). Aye yi yi.
So after all this hassle… we did get admission into SkyBar. But that even seemed to be far fetched.
We arrived Halloween night at SkyBar and showed our room key and was told the hotel (Oceanaire) should have given us wristbands to serve as our admission.
OOOOOh I was steaming at this point. We dealt with the Concierge, Melinda, and she assured us everything was all set. We checked with her at check-​in and we check with the Front Desk Clerk (Halloween Night… not Wanda!) and she called and again assured everything was cool. I tell ya… if I did not have my child with me, we would have definitely stayed at another hotel. We experienced hassle from start to finish.
I am so not recommending this hotel. Stay at your own risk.
Nevertheless, the drink menu at Ultra Lounge is nice and the drinks are yummy as well. They close at midnight too… so no late creeping will go on here. Aqua 21, the 21 and over (only) pool closes at 10pm or 11pm. But I believe it is 10pm. It’s nice to have a pool with no teens, or pre teens, let alone small children running around it. But if you are traveling with small children this is definitely not the hotel to book.
Have fun!

You probably won’t find a more modern hotel on the beach like this place since it’s only a few years old. It was our first family vacation to VA Beach and staying here made the trip much more enjoyable. We stayed in the one-​bedroom suite and it included plenty of amenities. There is a dedicated parking garage that is a block away (if you don’t choose to valet) that you can go in/​out as much as you wish for ($ 8/​day).
The pool area was nice and a bonus was the adults only pool. The beach and boardwalk are steps from the pool as well.
The few things that didn’t make it 4-​star (1) having two elevators doesn’t seem enough especially if one goes down like it did one day (2) housekeeping needs a lot of work or training on how to clean a room (3) the pool bar/​café was mediocre.

This hotel was adequate as a location for a business meeting. The beds were comfy, the staff was very friendly and helpful, and the rooms were big enough for one person. There are also mini (micro?) kitchens in the rooms.
However, I would never stay here on vacation for several reasons:
1) Except for a handful of rooms, the rooms are fairly small and have two double beds… no queens or kings!
2) No restaurant on the premises. There was no room service either. This is what bothered me the most. This is a nice beach hotel. If I want a nice beach vacation I want the ability to stop downstairs for breakfast or be lazy and order something up to my room if I want to. I did have a few meals here for catering and they were pretty bad.
3) The gym is in the building next door. It is not directly on the premises. I find this inconvenient.
Although my company was charged a reasonable rate, it seems like this hotel usually charges upscale resort prices for a property that does not have upscale facilities.