Shadowridge Country Club Apartments

I had a very bad experience today at the leasing office. The person who «helped «us named Natash** needs some training in customer service. She lied to us to avoid any extra work that she may need to do. Her attitude in general was very bad all the time (I can understand some time if she is having a bad day). There are so many good people who can do this job I can not understand why she is still there. Now I know why all my calls to leasing office goes to voice mail when I call on Sundays. I never took my job as granted and I always treat my customers with full respect, smile and politeness and I expect the same when someone else is on the clock. This property is in a nicer neighborhood and so the rent is high. Manager Nikki is nice but there is so much turnover with ancillary staff. Maintenance crew is great too! Parking can be a problem specially after 4pm and on weekends

this apartment complex reminds me that 1990’s comedy «Clueless.» not just because the staff IS clueless, but because of a line from the movie where one of the characters referred to something is a «Monet» (as in the famous painter. When asked what that means, she said, «It’s like the painting. From a distance it looks nice but when you get closer it’s just a big old mess.» THAT describes Shadowridge and their management team.
The place looks fantastic when you drive up; perfectly manicured lawns, super clean, not a speck of trash anywhere, a big swimming pool, a clubhouse, etc. It looks like a really ritzy place… from a DISTANCE. When they show you the actual, over-​priced apartments? Not so nice anymore.
The apartments are OLD and have not been all that well-​maintained. They clearly have done a LOT of work on the outside of the buildings, so the OUTSIDE looks nice – but we don’t LIVE outside the building, do we? They should have invested some of that money where it counts.
Their managers, ESPECIALLY the Head Manager, are snotty, disrespectful, and act like they are doing you a favor by allowing you to pay them $ 1700 a month to live in a dump. The managers as a whole are atrocious but the top prize goes to their Head Manager. I won’t say her name here but is sounds like «Skaty.» She is the most repugnant woman I have met in decades. I give the apartment complex 1 star because that’s as low as the score goes. Miss «Skaty» gets negative 18 stars for being the most loathsome person in North County.

Super nice! Natasha was extra helpful as were the rest of the staff. Each time I calmed they patiently answered all my questions. Looks remodeled, people enjoying Tennis on the courts and a putting green to boot, what else could you want?

I walked in to request info, was not greeted and given a sheet with incorrect info. She stated that the apartments were more than the listing. It would have been better if they told me they did not have availability.
Dissapointed

NO PARKING WORST PLACE EVER. CANT WAIT TO GET OUT OF HERE! I’m giving 1star but that’s because I have to. We have been here for 3yrs and spent roughly $ 57,000 for rent and have been treated like we are trash.
If you have more than one car, forget this place. There is not enough parking spots for the number of units and the city will not let you park on the street or you will be towed. You can’t park by the club house until after 5pm and those spots get taken right away so you’re left parking .5mile away from your unit and management could care less. If you go to them with an issue, it’s just a waste of time because they DONT CARE what so ever.
Anyways, I don’t care anymore, but wanted you to know that if you have to rent from these people, be prepared to be GREATLY DISAPPOINTED and you to will come to the same conclusion we did, and that is management SUCKS and this place SUCKS. I will say the maintenance guys are AWESOME and do a fantastic job. They are helpful, pleasant to deal with and are always willing to help you. Our unit is on the golf course with great views but for $ 1700 a month for 700 square feet, you can find a house for not a lot more and not have to walk fight everyday for a parking spot. Good luck