Courtyard Walla Walla

My husband and I stayed here while visiting our daughter for a few days. So glad we did! New, quiet, clean, spacious rooms, comfortable beds, good parking, close to shopping. Only strange thing is the little refrigerator kept freezing things and there was no way to adjust it. Other than that everything was perfect.

High style and comfort. Swank accommodations. Even the carpets in the hallways walking to your room have extra padding. In room amenities (fridge, microwave, k-​cup coffee maker). Way more than I could have hoped for out here. Their restaurant offers local wine selection from Walla Walla including from Three Rivers winery. Walking distance to outside food for late night munching too.

Where to begin. Let’s start with the good. The employee who works both the front desk and the bar, Danish (pronounced like Duh Nish), was the lone person to show any care or concern. Too bad he isn’t in charge, maybe something would get done. Joe, the engineer, seems to know what he is doing but he also has no power (budget) to remedy problems and is «waiting on corporate» to resolve issues.
Now what was wrong:
1. The Air conditioner didn’t work well. It would cycle on for about a minute then off for about ten. This is due to the «cabinet» they built around the unit causing the cooled air to be sucked into the return air. The return air temperate sensor (not the room themostat) then detects the air as too cold and cycles the compressor off. The room never gets cold. I built a «duct» out of cardboard and duct tape – see photo. This helped get the room down below 71, but was not a good solution and what a pain – I should not have to do that!!! It wasn’t even a warm weekend for Walla Walla. The cabinet needs to be redesigned, or they should purchase some portable A/​C units for rooms that won’t cool down while they are «working with corporate to solve the issue». They offered us the following resolution: «if you want to move to another hotel we won’t charge you for the night». Seriously? We were there for Spring Release weekend, every hotel was booked up many months ago. Maybe go out and buy an A/​C unit, or even a fan might have helped move the warm air towards the return air intake – or build the ducting contraption I made for guests – ugly but functional… something other than you are free to leave — heck, even offering a credit/​discount or free breakfast might have been a nice gesture but they offered nothing and didn’t seem to care at all (other than Danish).
2. The beds– terribly uncomfortable for being brand new – we had a king and we being pushed together as the middle was not supportive compared to the edges.
3. A blinking light in the room– very faint, about once every 3 – 5 minutes, only visible in the dark, but very annoying when trying to sleep.
4. The curtains. really cool they are on an electric track and open close for you with a gentle tug — not so cool: they don’t do a decent job getting the light blocked edge-​to-​edge and come morning the room is bright with the curtains closed. This needs to be redesigned as well.
5. The shower. Our shower curtain was not long enough – the lip on the shower and the bottom of the shower curtain had a gap, which meant that you could not have the bottom of the shower curtain inside the shower and half of the water drained onto the floor of the bathroom. Very annoying. The showerhead, however, was wonderful and worked really well! The bathroom «fan» which was a vent supposedly sucking from a central fan did not remove moisture or smells quickly and was very weak.
The hotel other than the room:
1. Breakfast– I ordered the «scramble» which came with your choice of meat. The «scramble» was not a scramble. The scramble was a basic 2 egg breakfast that came with scrambled eggs and your choice of meat on the side. Someone needs to teach them that a «scramble» is eggs scrambled with meat, onions, usually peppers, etc. all together and served, in most cases, over hash browns of some sort. Not here. Also the potatoes were very bland deep fried nuggets.
2. Luggage carts– This is Walla Walla. The main tourism is wine tasting. Most people buying wine bring it to their room to keep it from getting warm in the car. Most hotels without bell service don’t need many luggage carts as guests usually wheel their suitcases in and out. Here, the average guest in Walla Walla is going to be loading their car up with several boxes of wine on a Sunday morning to head home. 3 luggage carts for the entire hotel simply does not work. They need many more. Until they get more, although they don’t have a large staff, they could have a person or two act as a bellman for a few hours on Sunday morning so that the few luggage carts they have actually get returned quickly instead of being brought up to a room and kept for hours. They could also get some basic hand trucks or moving carts. I had to use a business center rolling chair to move our wine. Get a clue and try to service your guests.
Overall I slept very poorly and wound up in a bad mood all day Sunday due to being exhausted. There are some good things about the hotel, such as the location, it was very clean, the hot tub was outdoors, the lawn was beautiful, parking was plentiful and if they fix several issues, as described, it will be a reasonable option. As it stands now, however, they have a long way to go. I personally found the experience horrible and don’t intend to return to this Courtyard nor any other Courtyard by Marriott – the problems seemed to stem from a poor design and trickle down corporate policy that was not adapted to the local market rather than something done wrong locally.

The room is good but I lost my favorite shirt with them! I called them twice, the head of house keeping insist on nothing was turned in from that room. But I am 100% sure the shirt is left in the closet. Be cautious about it and do make sure you packed everything with you before checking out!

Great customer service and very nice rooms. The hotel has a shuttle to get you to and from the airport. They also took us into town in the morning. My only feedback was that the café was a little slow. Overall a great experience.

I am completely baffled by this place!
My review is complete and thorough…
1. Caution! ONLY FRENCH FRIES COME WITH A $ 14.25 HALF ROASTED CHICKEN!!!
I have never been to a restraunt im my life that DOES NOT offer a vegetable with a «knife and fork dinner»!! I asked about various dishes and eventually settled on the «half roasted chicken for $ 14.25». After ordering, I was told that NO VEGGIES come with the chicken! Only FRENCH FRIES!!!
The very kind server was doing her best to explain that it’s «just the way corporate has put the menu together»… I reminded her of my amazement at a $ 14.25 meal only being served with «FRENCH FRIES»… I told her that I WILL NOT ADVISE any of my business associates to EVER order a dinner at this hotel!
The MARCUS WHITMAN HOTEL will always treat your dinner as the dinner it should be… With something that includes a vegetable… AND NOT EMBARRASSING SUCH AS FRENCH FRIES!!!
I am on a business trip and want to feel like I am somewhat home away from home.
I’m totally embarrassed to have even ordered this meal…
2. The meal «after it was prepared by the chef» was prepared to order and done correctly… With «fingerling potatoes and cauliflower and green beans… It was FANTASTICALLY prepared for me and my company to see…
3. The service staff is wonderful as always… I have been here before for drinks that are wonderful. The staff is always courteous and outgoing.
The server I had was able to get rid of the damn EMBARRASSING «French fries» and replace it with the «fingerling potatoes and vegetables» at no additional charge.
That is the only good thing I can say about this hotel… The staff make this place wonderful (if at all) NOT THE FOOD… At least the way it is currently advertised on the menu.
Courtyard Marriot should be COMPLETELY ASHAMED! If I wanted initial cheap food, I would go to McDonalds!!!
4. The rooms are still «average».
5. Next time I eat I will certainly stay at the «MARCUS WHITMAN HOTEL & CONFERENCE CENTER».

Been traveling to Walla Walla for several years now for a close to home break from the daily and weekly grind. I have to say The New Courtyard By Marriott is top notch not only in room’s, amenities and location but most of all the staff is absolutely wonderful. From the greeting walking in the door to the guest rooms staff, maintenance team and especially the GM. Everyone is smiling, friendly and welcoming! Their 1^st impression is a 5 star one for sure!
The room was spotless, bed was comfortable and had everything I could imagine. Towels were bright white and nicely displayed in the bathroom.
The Marriott group did a great job with the hotel and I am super impressed. The GM and her team are just exceptional and unless they are booked on a weekend I plan to come to town I will not stay anywhere else in Walla Walla or surrounding area’s. Long as the group continues to excel with their service I will return time and time again!

This is the nicest Courtyard I’ve ever stayed in. The restaurant area is big, spacious and staffed by great people. It feels like a full service Marriott property.

Great, new, fairly unknown option for accommodations in Walla Walla. Opened in May 2015. Clean with a modern look, lots of parking and not far from downtown or anywhere. Lots of parking.

We hosted a group in the Courtyard and every guest in our group had wonderful things to say about this property.
The staff was amazing in fulfilling all of my requests. They were friendly and helpful — from the hotel manager to the housekeeping staff.
The hotel offers many amenities that were utilized and appreciated by all of my hosted guests. We used the meeting rooms, bistro, catering, pool, hot tub and office facilities.
We will definitely use the Courtyard many times again.
Thank you for making us a home away from home!

Beautiful hotel with well designed room. Though we didn’t use the exercise room, pool or hot tub, they looked very nice. The check in procedure was quick and efficient. Friendly staff, especially Kyndra in The Bistro. Highly recommended.

This may be my new favorite Marriott Courtyard! First time here, and I’ve really enjoyed my stay.
This is a brand new hotel (about 9 months old) and they’ve done a great job. The décor has a boutique feel (which I love), and even better I got upgraded to a king suite.
My room is awesome — #236! Separate living room with a full sofa, chair and desk/​TV area. Lots of room. Also a nice bar area with a sink, microwave, fridge and coffee maker. I love having those amenities.
Bedroom has a king bed, which is incredibly comfortable. I also like that each room has it’s own thermostat. There’s also a second flat screen TV, so you’re covered for watching TV in bed.
Bathroom is huge, as is the shower. Water pressure is great, and I like the modern fixtures, which again gives it boutique feel. Good blow dryer (always a plus in my book) and soft towels.
Service has also been really good, and they have a large restaurant and bar area with plenty of seating. Didn’t use it this time, but maybe on my next visit.
Overall, I would highly recommend this hotel and so happy they have a Marriott in Walla Walla. *Oh yea — the location is also really good. Very close to downtown, so very walkable.

I stayed here for The Gentlemen of the Road music festival and I was impressed. The service was wonderful. Very friendly staff. Actually, everyone I met in Walla Walla was super friendly! Room was very clean with a modern design. The restaurant/​bistro was very nice and had decent prices for coffee compared to other hotels. Was very happy with my stay here. My only critique is the sheets were not soft and were a bit scratchy compared to all the other hotels I stayed at during this trip. But that’s it. I’d stay here again and definitely recommend.

Great property, service, location and rooms. Annie K. was very helpful in our winery selections.
The food was good at the Bistro. Nice outside seating to drink and eat. Great property for business and pleasure travel. Will definitely return.

Great new (6 months old) hotel. Audrey at the front desk was great and the rooms are well thought out and very nice. We needed a dinner recommendation and Angelia suggested Whitehouse-​Crawford, which was great. Angelica even gave us ride a ride to dinner. Great service at this Courtyard.

I’ve been here a week. The food has been very good. They need to step up their desert menu with local and quality stuff. I have another week here. I’m sure it will be pleasant.
There’s plenty to do in walla walla. So get out here and check it out. I’m from California and go to Paso Robles and Redwood city and have been to the wineries there. This place is barely touched by the tourist crowd. Definitely a place that’s upcoming. Don’t wait to be last to be here.

Great Location, easy to find and good walk-​ability to most everything.
Great Customer Service, very helpful front desk staff.
No issues with the room. Very modern design. Comfy beds!
Small pool, work out room and hot tub. Corner business center for computer use.
Two stations at the front for printing out boarding passes.
Little kitchen station for to go meals, drinks, and snacks.
Reasonable prices for the quality.
Would stay here again.

The hotel is new and clean, however the walls are so thin I am surprised the structure stands up in the wind. We are painfully aware of every activity in the adjoining rooms.

We loved our room. The sofa was perfect for lounging to read or watch TV. There were some issues with individual outlets not working. However, this thoroughly modern hotel had more than enough available outlets to make up for it. They even have multiple USB ports for our many devices. The Bistro was a hopping place. The drinks are not inexpensive, but they pack a punch! This is an excellent addition to the Walla Walla valley.

Though some new hotels struggle with service, this hotel was as good as any Courtyard we have ever stayed. The only drawback is that they do not offer a continental breakfast and the breakfast options are limited. Then again, you can take a short walk downtown & have so many amazing breakfast options.