Uptown 1 Hour Cleaners

It’s my fault for going back after they mislaid my shirts TWICE in 2013. This time, I brought a large cloth cover and asked them to put in in a sealed back for storage. Would you believe it, they actually put in on a hanger!!!
Yes, they did correct it, but that takes my time for something that I had already explained to the lady when I dropped the item off.
Then, it seemed somewhat aggressive of them to charge me for the item before they had fixed it, though admittedly the intent here was open to interpretation.
I will not go back to this place. They seem to lack the simple ability to «get it right». It may be a family-​run business, and I imagine that it is hard to fire a family member, richly though it may be deserved.

Do not go to this cleaners if you want to get your clothes back. I left a jacket to have a button sewn, a lined skirt for hemming and a dress for hemming. I was told the items would be ready on one week. Exactly one week later I went back and they told me the items were not ready for pick up. I said fine. What they did not tell me was that they had lost the clothes!!! I received a phone call that night from a woman who lives about 35 minutes from me saying she had been given my clothes. She had called the cleaners and was told to leave the clothes out on her porch so they could pick up the clothes at some point. It was raining and my clothes would have been ruined. The skirt is a lined suede skirt and the jacket is lined. Thank goodness the lady who had received my clothes phoned me and I went to pick up the clothes!!! DO NOT TRUST THIS CLEANERS!!!

After going to a wedding dress cleaner specialist in Chevy Chase that wanted to charge $ 600+ to clean a $ 99 sample dress, I could have cried. I was so relieved when Uptown charged $ 200, which included the cleaning, pressing and sewing back the rhinestones that had fallen off the bust beading.
I’ve used them to hem jens, iron dress shirts and press pants. I’m always happy. They also remember me, even though I only go about once a month.

We started going here after not being 100% satisfied at Cleveland Park Valet. They do a good job, until recently we got three work shirts back with grey stains on the sleeves that hadn’t been there before. It seemed like the press they used on the shirts was dirty. We complained and they offered to do it again for free. We cam back and the marks were still there. There seemed to be a miscommunication between the guy who took the shirts back and whoever was supposed to clean them. The third time we came back for the shirts, the stains were almost gone, but not quite.

I am not sure why everyone else complains here! Its so different from our repeated experiences over the past year and a half. This dry cleaner has saved so many of my favorite garments — even getting out spots years old. They never rip you off like some places, promising to get something out and charging a fortune if they don’t. Its so good that we switched from another in the neighborhood that actually has daily pickup from our building — we would rather drop off at Uptown!

Two stars for picking up and delivering dry cleaning and because I like their neighborhood spirit. However, they ruined an expensive jacket by melting/​shredding the trim then told me it was my fault because it was not real leather. When I asked for a refund on the dry cleaning bill for the item, they told me to just bring in a pair of shoes for a free repair some time. Needless to say, I will not be back.

I have been going here since Januar 2011 — my experience is completely different. They are friendly — great work and helpful.
Open at 7 AM so you can drop your shirts off easily before work.
Yes a bit pricey but that is the neighborhood.
I bring in 10 – 12 shirts/​week — for my husband and me and we have never had a problem — nothing lost and nothing damaged.

Stay away from this place. They ruined a pair of black slacks and had the audacity to tell me it was my fault for buying cheap pants. They are unfriendly and can become violent.

While I did not have as bad a time as Mel B. did (see below), I certainly am not in love with these cleaners. They did the job, they gave me a smile, but in general they were overpriced and not open at convenient enough hours for me to give them my business again.
I wish I had more to say about them, but really, they were okay. If you’re not too lazy, go down the street to find better dry cleaners.

Dear Dry Cleaners of Wahington, DC:
GET. YOUR. ACTS.
. One more mishap and I’m reporting ALL of you aggregately to the Better Business Bureau. (I wonder if BBB would let me report an entire city’s worth of service providers…)
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So this is number three for drycleaners that I’ve blacklisted in a 2 mile stretch on CT. (The first is Debonair in Woodley and the second is the $ 1.09 place in Van Ness next to Potbelly.)
My boyfriend dropped off ten dress shirts and we got 8 back because they ripped the collar one two of them. She said to buy new ones and bring in the receipt. In a past experience, the Van Ness cleaners LOST one of his shirts, so tried to give me $ 10 (yes, TEN) for it. I don’t know where those people buy THEIR dress shirts, but nice shirts in DC cost AT LEAST $ 50.
So I learned my lesson to ask Uptown if there was a dollar limit. She said $ 40. Again, I explained that dress shirts are AT LEAST $ 50, especially from Jcrew ($ 69.50) and french cuff shirts (sale $ 39.99) from Macy’s, which happen to be the two that they screwed up. «Find them on sale,» she said. Yea. Right…
So I start explaining that two shirts, at $ 40 per piece means I have $ 80 to spend so if I luck out and find one on sale then maybe, JUST MAYBE, I CAN manage to get two men’s dress shirts for $ 80. She refused to understand this and insisted each was worth $ 40, and no more. She didn’t understand that she would be paying the same money either way: $ 40 for one, $ 40 for the other, $ 30 for one, $ 50 for another, etc.
Her english was SO bad that I think she was running herself in circles. I have two degrees in international relations, love intercultural exchanges, I am all about entrepreneurship, and am fluent in another language. But I have ZERO tolerance for people who own a business in which they don’t know their clients (Washingtonians with power suits) or the quality of clothing (did she NOT see the Jcrew label in there and immediately panic??) and then cannot uphold a decent work ethic.
Don’t go here. Ever.
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Okay I returned a few days later with my receipts of $ 50.70 for the same exact J. crew shirt ($ 39.99 sale on their website plus shipping and tax) and $ 42.70 from Macy’s for the same exact french cuff shirt (also on sale!) and the woman did not put up a fight with cutting a check for both items immediately. So I give them one more star for resolving things neatly.
I understood that she wanted to keep it quiet because she had a few other clients in the store. I am still burned and won’t go back here– yes, people make mistakes and s*** happens, but how did she not notice the mistake on the first shirt and allow it to happen to a second one? and why did she put up such a fight in the first place? I’m sticking with American Valet in Tenleytown, at least until they screw up, which they haven’t in 7 years I’ve been going there on and off so I’m keeping my fingers crossed…