Insight Medical Imaging

Worse service ever!
I was late by 5 minutes. When I checked in the receptionist told me to go to the ultrasound waiting room. There I sat and waited. 2 people came in after me and were taken in. I went back to the front desk to confirmed I was properly checked in. Another receptionist said yes, I should have been taken in. She told me to go back and have a seat. Again, I waited, another 3 people came in after me and were taken in. At this point I’m furious. I go back to the front and asked what is going on. Then the receptionist said I was late so they are taking in the appointments that came in on time. I have to wait, I was told this. NO I WAS NOT TOLD THIS. Then she turned to the other receptionist and said I heard her tell you this.
Absolutely poor service and the fact they tried to manipulate the facts is an absolute insult

When we came here for our appointment, it was booked via a third party and they had booked us in on the wrong day. It would not work with our schedule so a tech was generous enough to fit us in. The wait time was not super long or unreasonable and we were able to be seen pretty much right away.
I understand that they probably have policies that they cannot tell patients anything, but my husband had a pretty bad infection that ended up hospitalising him and they could tell right away at the hospital what it was. At this clinic, they just said they would send it off to the doctor and let him go on his way.
Overall, I would say this place is okay. It’s hard to find anywhere else to go for ultrasounds and X-​rays since insight seems to have a monopoly on these things in edmonton. Don’t have your expectations too high, it’s just an okay place.

Please moms-​to-​be DO NOT GO TO Insight Medical Imaging. First of all, the technician that I had for my 20 week ultra sound was completely rude. She kept questioning why I had a 13 week ultrasound done and she would not write the sex of the baby on a piece of paper for us and insisted that she had to tell us in person (where other friends and family members I know had the information written down). MOST IMPORTANTLY the exam it self was done quickly and not thorough. They missed a common heart defect called Tetralogy of Fallot! I still can’t believe it to this day how they missed it. My baby spent 6 months in hospital and was born very premature while we were out of province. I had no idea he was in distress and just happened to go into the hospital because I had a «feeling» something wasn’t right. HORRIBLE! If we would’ve had this information in advance, which is the purpose of getting a 20 ultrasound, we wont’ve been travelling and our baby’s lungs would’ve been prepared for with steroid shots for his early arrival. We’re so thankful he’s with us today. He has been on oxygen and a feeding tube for over a year now and has had multiple surgeries. I really don’t want this to happen to anyone out there. Please look for a different clinic as I’ve notice they keep opening up more and more Insight Medical Imaging locations in the city…

I recently went to Insight Hermitage for my 18 week ultrasound. After having 2 not so great experiences at The X-​Ray Clinic at Northgate for my 8 week ultrasound and a pelvic ultrasound before I was pregnant, I was quite nervous. I guess I assumed that all Medical Imaging places operated the same way; The reason I was trying out a different place was just because it’s so much closer to where I live.
Well, it turns out that all Medical Imaging centers are NOT the same. I had a great experience at Insight Hermitage, so much so that I am making an account on here to review them. Although it is quite busy so you have to book a while in advance, it was so worth it. I got there 25 minutes early and somehow I was seen within 3 minutes of arriving. The tech was so nice. She was quiet at times but I took it to mean she was focused on getting everything she needed. Since I am a bigger girl even before being pregnant, I hate having people see me in a vulnerable state, but I didn’t feel judged at all.
When the medical portion of the exam was done, she brought my family in, and very cheerfully pointed out the different parts of my baby. She seemed to actually be excited about what she does, instead of just saying things monotonously. When we were all finished she pointed out the washroom, and asked for us to sit in the waiting room for a few minutes. We didn’t have to wait long at all, and she was back with a picture of my little one, and was very nice about getting my next appointment booked.
What a nice thing to find… a medical health professional who is friendly, but also knowledgeable. I will not be looking elsewhere for my future Medical Imaging needs.

While I didn’t go to the Meadowlark location of Insight the last time I did go to the one of the northside. I had mixed up my appointment location and went to the northside one by accident. The ladies working there were all so friendly and fit me in and called to cancel at the other location for me.