The UPS Store

Went all over town trying to find a reasonable price to ship an awkwardly sized present to a friend in Australia. Jordan at the UPS store came over and was SUPER helpful — he went the extra mile to find us competitive rates for packaging and shipping! Was able to offer us a significantly cheaper rate than we had been able to find anywhere else, and explained every step of the process and cost calculation, etc. Was absolutely thrilled with the service, and grateful for the extra help to ease the pain of shipping packages at Christmas!!! Thanks so much Jordan!!!

I’ve used their mailbox and other services for years and have never had an issue. They really know how to take care of their customers (and could probably make millions teaching other Vancouver establishments how to treat clients!). The little touches, like greeting people by name, and the attention-​to-​detail come together in a service-​delivery package which is unsurpassed anywhere I’ve been.

Believe it or not one of the things I miss about the West End is seeing the guys at the UPS Store.
They are still the best. Always smiling and eager to help out.
I spent many a time in there over the past few years picking up packages and shipping things off last minute. Always a great experience with Ashton & Jordan and their team. I think I’m due for a visit!
Hmmmm what shall I mail today?

I found it really, really funny that on Friday I RAN down to my mail box in excitement to get the package I had guaranteed delivery for that day and there was a sticker from UPS saying «For your convenience… your package is at your nearest UPS store to be picked up tomorrow». Which really translates to «For your convenience… your package is not only not in your mailbox, it is 5 blocks away and you cannot get it until tomorrow.» Doesn’t sound so convenient to me. Here I was excited to have Jillian Michaels give me killer buns and thighs.
Moving on. The store was only 5 blocks from my place, so I went there directly after work yesterday to pick it up. I got there early, but instead of making me wait outside like some other businesses do, the girl opened the store for me and gave me my package. It was pretty painless, showed ID, put it in my backpack, and went home.
Killer buns and thighs here I come?

Outstanding! So kind and professional! I was sent here by F/​X Printing & Document whose information on Mapquest put them near our hotel but they’ve moved. They recommended this UPS store and two particular people: Jordan or Ashton. F/​X sent them an email that I’d be in and they were both there when I walked in. Had two documents on a USB stick that needed to be printed and they did it without a hitch. YAY!

UPS delivery is always a pain in my ass.
They give a 10 hour window of time as to when they will come by.
They ring the buzzer (which rings 3 times) then just as you are about to pick it up… it stops, and away goes UPS…
I was eagerly waiting with my UPS tracking screen on and my paranoia vision TV Security channel on. Nothing …
I had called UPS to ask that they send a message to the driver, that if there was no response to the buzzer, to please call me. I would go down.
Imagine my surprise, when after wasting my entire day waiting around– that the status had changed online to Delivery Attempt — No answer!
They had not even tried to ring buzzer or call me. I was not happy. I called to ask that they drop it off at The UPS store. They did!
I called and asked if I could come pick it up (yes before 6 pm)
I arrive, barely had to wait, my package was given to me after I showed ID, I signed and was on my way home with my new Fredrick’s of Hollywood Lingerie!
How easy was that ???

Every once in awhile I encounter a place of business that will always, *always* get me giggling. While there are a variety of factors that must come into play in order for this titter to take place, there is but one constant: the people who happen to work there.
This UPS Store is such a place.
Cracking jokes, making small talk (but not in vain), suggesting paper stock, giving me a break when I am broke, producing high-​quality prints every single time — all of this service AND they’re super efficient.
And they seem happy, which makes me happy, which begets the giggles.
A UPS store, who knew? Well, I do… and now you do too.

Awesome. I will say three things:
1. Speedy service!
2. Super friendly staff.
3. Decent prices.
All in all it’s the best in the hood!

It’s been over 2 years since I FTR’d The UPS Store on Burrard… and these guys keep getting better and better. It’s really Jordan and Ashton that rock my printing socks — they’re the guys in charge.
I have lost count how many times I’ve emailed them in my own self-​imposed bind, and they’ve turned around short run printing jobs within hours. And when there’s no one home to sign for a delivery — yeah they take my deliveries too. They’ve always been quick to respond with quotes, awesome to their regular customers, and friendly neighbours to the other shops along that little strip of Burrard. For that, and the convenience factor, I stay pretty loyal to them.
Plus the fact that they’re cool when I send Peter S with my credit card to pick up printing jobs or to drop off deliveries … you have to love the trust you build over years of working with the same cool guys. Don’t change!