Bailey Property Management

Great place in Santa Cruz. Bailey Management took care of all the details and made sure we were comfortable during our stay. Would use them again anytime!

Wonderful place! Close to the beach… great little hot tub. It will be our new home away from home. The staff at Bailey Properties is very helpful. The pictures online are accurate. Other than the dishwasher not working well… there were no complaints. We will be back for sure!

I used Bailey in April and December of 2015 for vacation rentals. This is a excellent company for vacation rentals. The on-​line descriptions of both properties were accurate. in our December visit we had a problem after the first night and thought we would have to go home but the staff found us another house by 10 am. We found the staff to be friendly, professional and very helpful.

Great management co. if you are the landlord requiring their services. If you are the tenant, be prepared to be treated like crap and put out to pasture. After initial phony niceness and working with me to get the place up to code, they raised my rent by a lot… and then within a year conspired with the property owner to evict me so they could «renovate» (meaning paint for the first time in 15 years and replace the ancient ripped up carpeting) and get lots, lots more. They would not help me find another place to live either, although they had plenty of apartments for rent at the time in my price range, my income wasn’t good enough for them.
If Bailey becomes your managing agent after you have been renting for awhile, your long-​term standing as a great tenant will be worth nothing to them if they can get more money from someone else. Things suck all over in Santa Cruz these days, but Bailey’s behavior in this manner was underhanded, reprehensible and downright cruel.

The only property I know Rachel from Bailey prop. manages is a great property but the landscaping is grim and it appears to be run like a ghettoe (which is unfortunate in Santa Cruz, where if they managed its appearance a bit more they could probably get higher rents and make the neighborhood look so much nicer.) I have limited experience with them except for this eyesore.

I have been enjoying working with Bailey Property Management since 2012 and am please to report they are constantly cheerful and pleasant to deal with. If I have any concerns they are handle promptly and I look forward to working with them in the future.

We have been renting from Baily Properties for over 20 years, ALWAYS happy with them, great people to work with.

We rented a condo on Rio del Mar and loved it. So convenient to the beach and a couple eating spots just down the hill. It was even walking distance to the safeway grocery (where there were also a few other shops/​restaurants). We had 2 patios, one facing the ocean and could even see the dolphins swimming by. The sound of the ocean was gorgeous and when the wind came in and it cooled off, we’d retreat to the back patio for some more sunshine. We ordered the linen service which was convenient and not all that much, just seems odd in the way it is worded to have it separate. I found contacting BPM was helpful in just easing any concerns I had in the language of the paperwork. They weren’t out to get you, just standard forms. The place was well stocked in terms of plates, utensils, cookware. I usually luck out with places with little bits of spices and olive oil/​condiments that keep so you don’t have to go out and get a whole load, but this one didn’t have that. It did have plenty of blankets, toys for my 2 year old, a few games and even a few CDs and a player for some ambiance while we had family dinners. The place was clean and easy check-​in and check-​out.

I needed to book a vacation for the Santa Cruz area.
I called several vacation rental companies advertising on-​line.
What a hassle. Couldn’t find what I needed. What a waste of time.
Then I called Bailey and spoke to Sarah Simmons.
I told her my budget and what I needed. She said she would go to work on it.
Sarah sent me an email link to the perfect vacation spot in less than five minutes.
It was nicer than expected with a fabulous ocean view!
Plus, it was $ 300 below my budget.
Sarah made everything so simple and easy.
Thank you Sarah!
Thank you Bailey Property Management!
My perfect vacation unfolded thanks to all their help.
Just call Bailey!

I am very happy with Bailey Property Management Vacation Rentals! my family and I have been renting for many years and come every summer in July! I recommend Bailey’s to all that need a vacation and looking forward to next year!

Beware: When you book online or when they give you initial prices, it does NOT include 11% tax, linens, or cleaning charges, which are exorbitant. When I called to check availability, they quoted me initial rates much higher than online cost, and that was WITHOUT those. Won’t use because of this.

We have rented a vacation beach house from these guys for the past 6 years and have our reservation in for next year. We’ve never had a bad experience. The staff are warm, helpful, and work hard to make sure our experience a good one. I wouldn’t rent from anyone else.

Worst property management I have ever came across. Please if you are property owner PLEASE do not use this management company!!!
I’ve called on two different properties in the last two months that I have came across on Craigslist. Jana had one and Debbie had the other listing. I have left two voicemails for Debbie and one for Jana as well as multiple emails.
It honestly is a joke that these people are even in business. How unprofessional can you possibly be to not even respond to professional kind emails and phone calls.
Absolutely rude and quiet pathetic. Your job is to get homes leased and to show properties and you can’t even answer any kind of communication? At all not even a automated response? Anything?
What a waste of time and energy. Why even advertise something you won’t show or respond about. You guys are a complete joke.

We were in need of a rental property in Santa Cruz this past weekend and Bailey Property management was wonderful. Our son had passed away, and my daughter’s birthday was the day after the service. It was incredibly important that we have a special weekend in light of everything that was going on. Bailey Property, specifically Isabela, made this happen. Isabela provided excellent customer service. When we arrived at the rental, there was flowers and a card for my daughter. The property itself was beautiful and exceeded expectations. Thank you so very much for making my daughter’s birthday amazing!

Dishonest company with questionable work ethics!
I recently booked a large beach house for the weekend and paid the entire amount in full. The very next day I got a call asking if I was indeed going to show up because if not, the owner who lives two doors down, wants to use the house for their own guests who they forgot was coming into town.
I immediately found it odd that they would even ask if I was showing up when I just fully paid for the house for 3 nights. I decided to go ahead and cancel because with the owner living next door, I just felt like eyes would be on my family the whole time. Also, I realized the amount was too much considering they do NOT even include towels or linens.
I agreed to give up the house with understanding that I’d receive a full refund. Lynette the manager said it would take 24 – 48 hours for a full refund.
Four days go by and still no refund. I gave them a call and the manager said the reversal was already done so I was only waiting on my bank.
Nearly a week goes by and still nothing. That morning I emailed stating I’ll have to turn this into a legal matter as I felt I was being scammed. What do you know… an hour after that, I finally get a confirmation of the reversal transaction which shows it was not even done till that very day after I threatened to involve a lawyer. 48 hours later, I finally had all my money back.
Total hassle and waste of time. Dishonest and unprofessional!

Debbie Bennet was GREAT at contacting us and returning our phone calls when she was desperate to rent out the studio we had seen advertised on craigslist for months on end… the place was not clean when we moved in but she was nice and seemed helpful and we were content.
While living as a tenant, when we called her with concerns, we usually had to call three or four times before we would get a call back (if we were so lucky as to receive a call back…)
About two days from now will mark a full MONTH since I have vacated the property. I have been calling the office FOR WEEKS trying to contact someone about my security deposit to NO AVAIL!
Despite the fact that I left multiple messages, Debbie apparently couldn’t find the time to return my call in a time span of about two weeks… and then I call one day to find her voicemail says she will be going on vacation for well over a week, VERY RUDE that she could not even return my call to say that she will sort out the affairs after returning from vacation.
Since she is away, I have been dealing with Jana. She was quicker to return my initial call, but did not return my second call when she said she would. It’s been a few days since she was supposed to call.
I understand this place manages A LOT of properties in Santa Cruz county, but that is ABSOLUTELY NOT A FUCKING EXCUSE to ignore your clients and refuse to communicate with them!!! I am a very reasonable person and would have been fine with waiting to receive my deposit but this lack of communication is simply NOT OKAY from people who are supposedly «professionals»… FUCK THAT!
Basically, if you’re looking to rent from someone unprofessional and unreliable LOOK NO FURTHER! I certainly will NEVER choose to rent from them again.

No Stars!!! If you look in the dictionary under «bait and switch» you will see their picture. They seem to manage most of the vacation rental in Santa Cruz. All of their properties list a very low rental rate on the search page but when you call or e-​mail you are told the rate is almost double. Called on several of their properties and same thing happened on all. They also seem to steer you to different properties.

I saw Bailey Properties’ sign on a vacation rental house we were interested in renting in Santa Cruz. I filled out the online ‘contact us’ form on Easter Sunday, not expecting a response until the next day.
Robert Bailey called me right back pretty quickly, on Easter Sunday, and left a voicemail stating his office was closed that day (as I expected), and that he would forward my email to his vacation property managers Amy & Lynette who would either call or e-​mail me on Monday (the next day).
An entire week passed and I never heard from Amy or Lynette, or Robert, again. After a full week had passed, I texted Robert to let him know that I never heard from his vacation property managers all week, that he didn’t need to call me back because I had rented another property in the meantime, but as a business owner, I thought he might like to know that two of his employees were failing to follow up on qualified leads. I thought he might text back with an acknowledgement or apology for his staff ignoring me, but nothing. No response. It’s clear how much this company cares about their customers! After reading all these other Unilocal reviews, I am now glad no one contacted me back because there is no way I would rent from this company!

I got a e-​mail from Bailey Property saying the issue has been resolved. I assume the homeowner realized that the scratch on the hardwood floors were normal wear and tear. If you rent 339 Beach Drive, make sure to do a walk through with the owner or a Bailey agent just in case the owner wants to add «damages» to keep the security deposit.

I rented the house of 502 seacliff dr in aptos for the weekend for my birthday. The place was very nice and the pictures looked just like the house. I have an overall very good experience.
I have three complaints though. The ad said that there was a large commercial grade BBQ that would never run out of propane because it was hooked up to a utility line. Well the BBQ didnt work and we were forced to used the electric BBQ that was ¼ the size of that one.
On 8÷27÷13, I received a phone call from someone who worked there telling me that we messed up the chairs on the patio and telling me we had a lot of people at the house.
I told her respectfully that we only used the chairs for sitting in and that only 8 people spend the night at the property which is what the advertisement and lease said we could do.
The lady on the phone was very rude and said, «You know your not getting any of your deposit back, right?» I told that was fine, and to keep it.
For some reason, she seemed shocked by that answer and told me that I need to learn to have some respect. I’m not quite sure what I did wrong here.
I just wanted to warn people about the rude people who work at this agency…