Nielsen Brothers Flooring

Awesome experience, Mike is an expert at carpets and we have purchased two of them. Presently he’s helping us fix one of them. I will definitely go back.

Excellent service, high quality carpets and quick installation. Couldn’t be happier with Nielson Bros.

Nielsen Brother’s was who I selected ten years ago so I came back again. Extremely pleased they squeezed us in before the Holidays. The two guys they sent out called me to tell me they were on their way and asked me as they installed, my preferences. I knew they were on a second stop for the day so appreciated their hard work.

The owner’s son is the greatest. We needed to purchase a small amount of carpeting for a stairway. With his help we got the perfect type of carpeting that looks awesome and is so durable! He knows carpeting better than anyone we’ve done business with (he steered us away from a fiber that would’ve been hard to upkeep and was more expensive) plus he was super personable and they’ve got tons to choose from. Wish we could remember his name. We’ll definitely go back when we have any other flooring needs.

Negative stars for customer service.
We purchased and had carpet installed in October 2013 for two rooms in our daylight basement area. We were supposed to have the remnants ‘hemmed’ and returned to us as a carpet runner. No.
We were supposed to receive a written receipt and then an email receipt. It took until June of 2014 to get the receipt which I didn’t NEED until I vacuumed one morning and the carpet frayed where it seamed with the tile. I called to schedule a repair and couldn’t be put on the calendar for two weeks, July 1^st.
July 1^st I was scheduled for 8 AM in the morning. By 10:15 I called the shop as I hadn’t received a phone call that they were running late, nor had the repairmen showed up. I got voicemail and left a voicemail with our salesman, Michael Richards.
At 11:30 AM I received a phone call from the repairmen that they wouldn’t be arriving until 3 PM but that they would call before they left so I could know they were on their way. At 2:50 PM they showed up (no call). I told them I needed to get the kids up from nap, left my door open and told them to come in.
By the time I got the kids out of the crib (about 3 minutes) the door was still open and the guys had gotten in the van and DRIVEN AWAY!
I called the store again and got a human (Nic?) who said both my salesman and the manager were out of the office. I reviewed what had happened. He said he’d call me back. About 4:30 PM he called and said they’d rescheduled me for 8:00 AM on Thursday. End of day I called and left another voicemail on Michael Richard’s line and stated my disappointment and anger at the situation.
Michael called me back Wednesday morning with apologies and assuring me I would be helped 8:30 AM on Thursday morning.
9:12 AM on Thursday morning the carpet repairman FINALLY SHOWS UP. No phone call he’s late.
I’m not convinced that Nielsen is concerned with customer service after the sale. It’s a small area for them, but a huge part of our home and a major purchase in our budget.
I won’t purchase flooring from them again. I hope I don’t have to have another repair.

My husband and I were in the process of getting our new house ready to live in while getting our previous house ready to rent.
We have had nightmares with previous contractors not showing up, disappearing half way through the job or doing poor quality work. The professionalism of the estimators and installers made our live much easier as they were on time and completed work when promised.
We needed hardwoods finished in our new home and carpet laid in the other. We received bids from several refinishers and carpet layers and settled on Nielsen Bros as their estimators were on time, were thorough in their measuring and were able to accommodate requests to preserve floor molding in our historical home.
We were very pleased with the attention to detail and quality of the installation of the carpet in our rental house. The carpet was very reasonably priced and has stood up great so far to the traffic of 4 college students.
The quality of the finish work on our hardwood floors was exceptional. We have a wrought iron banister and railing going up our stairs and around the upper landing with supports attached to the floor a few inches apart. Other estimators required us to remove the banister and railing to be able to finish the floor, Nielsen Brothers refinisher was able to sand and finish around the supports without removal. They accommodated our request for a 3 coat Swedish finish that looks beautiful and is still standing up to the traffic of our large dogs.

I would like to rate them negative 5 if I could. First off, we were told we didn’t need anyone to come out to our house for an estimate and measuring. That left us with a feeling of uncertainty with this company. At our prompting, a date was finally set to measure, so Nielson’s wouldn’t have to rely on my husband ‘s measurements only. Well, the person named Liz didn’t show up. The flooring was eventually cut the wrong size, as the installers tried to do there job, they determined it would have to be «cut and pasted » to fit. That wasn’t going to happen ! We immediately cancelled the order, on site. We did get credited our full payment. Will NEVER use them again. Buyer, beware ! Elisabeth H.

I’ve had hard woods installed twice, I really like the durability of the Canadian wood they carry. It’s the poor job of installation and poor customer service that’s the problem.
The first repair I had done took me weeks to get resolved. I will be calling again for a repair on the same floor a second time. If I had this to do over again, I wouldn;t use this company and it appears not many others would either. Poor service, poor workmanship, ok prices are not something thatshe be noted as a Seattle institution yet they claim that of themselves.

Quality of products purchased: Carpet — awful, falling apart at one year old, not used in high traffic area. Thought we had bought a ‘good’ product. Vinyl flooring — good. Wood laminate — okay.
Quality of service: Thumbs down. Installation was third rate, shoddy job. Damage to wood laminate, vinyl has big bubbles at thresholds, carpet had to be installed twice. Customer service — not good. There really wasn’t any.
Was very disappointed as we specifically chose Nielsen Brothers, expected to pay a premium in order to get good products and service.

Well, I can’t speak to the quality like the previous poster, because I never even got that far! I had planned a day to visit carpet places. I had 4 on my list and saw this shop when I was driving by. I decided to stop since I wanted to make sure I saw everything that was out there. The customer service was OK (except the dude was chomping on gum the whole time he was talking with me). He only showed me ONE carpet, took my name address and phone number and said he’d call me with an estimate. I asked when I should expect to hear from him. He said a day or two. Why in the world would it take that long to get an estimate… on ONE carpet? There was one other customer in the store… and one other employee, he could have taken a few extra minutes but I was on my way out the door just as fast as I walked in. Oh yeah, 5 days later and I still haven’t heard back. Glad I saw all of this up front because I can’t imagine what future customer service would be like once I had their product in my home. He won’t be getting any of my business and I am pretty OK with that…