Excel Sports Boulder

What can I say – I had a pair of custom built wheels last tens of thousands of miles. The staff is just a bunch great guys that actually bike. They will give you an honest opinion about whatever you ask; help you save money; the selection is second to none (don’t be fooled by the smaller showroom – the backroom has like everything). The prices are the best-​period. Overall, though, its the staff – they listen to us ask the same stupid questions and answer each as if its the first time they heard it. I even had one guy chase me out the door to ask about my saddle tilt – we brought the bike back in and he did a little adjustment that turned out to be night and day – was not charged (I did tip him though). He did not have to do that he just really cared about a customer’s ride – how rare is that???

Service: 1 Star
Products: 4 Stars
I was living in boulder for just a couple of months while my boyfriend trained here as a professional triathlete. I went into the store at least once a week, with the same man at the front desk. It’ll be your lucky day if you ever get him to crack the slightest smile or treat you with some respect if you happen to ask a silly question. I didn’t feel welcome; I felt like I needed to know every little thing about bikes and what I wanted before coming into the shop. I recently got my first road bike and my boyfriend insisted they had the best gear and items that we’d need. The whole time I felt uncomfortable. I have had experiences with other people in the shop who are in the back, they were super friendly! I just wish that they would come to the front desk!

Someone at bicycle village had suggested Excel sports for a short bike stem. I’m a Craigslist kinda girl. If I need a bike or a bike part that’s where I look first. As soon as I walked into the place I realized that this was too high end of a bike shop for my comfort. I proceed to the counter and told them I might have made a mistake coming here, because I wasn’t looking to spend a lot of money. The sales person was so friendly and told me that he didn’t want me to leave empty handed. So he showed me the stem size that I was looking for, cut me a little deal and I was off with a nice stem. It was a Little more than i wanted to spend initially, but I walked away with a quality product for my Craigslist bike.

I called this shop regarding a 2012 Ridley Noah Di2 priced at $ 4888.88 online. Other major retailers (Competitive Cyclist, Back Country, Studio Velo, Cyclocross World, Real Cyclists) were selling the same bike for $ 3699.00, but Excel was the only one who had my frame size. I spoke directly with the owner who sounded disinterested by the way he addressed me. I asked if he would match the competitors’ prices (who by the way were also offering free shipping), and he said he would only go down to $ 4500 and then proceeded to tell me that he paid $ 3600 for it. I offered him the $ 100 profit which is reasonable on a bicycle. This shop owner should be glad he doesn’t run a car dealership where $ 100 profits on $ 30k cars are the norm. I restated that this would earn my business and give his shop more money in the bank, but he rudely brushed me off and hanged up the phone.

I ordered a set of custom wheels from them and I had a great experience. I talked with Jack and Drew on the phone and they were very patient and helpful with my decision and provided excellent recommendations and wheel building advice. After ordering the wheels and special order spokes, the spokes took extra time and to make up for it, they upgraded the shipping so I had the wheels by the weekend. Amazing customer service. Tony was also very helpful on live chat as I asked questions about the shipping and tracking information. A great experience and I’d definitely buy from them again. Also very nice build on the wheels. Strong and clean build. Thank you.

Purchased a set of DT Swiss RR585 online from Excel Sports. Wheels arrived on time in 4 days. The packages arrived nicely packed and absolutely true (had the LBS installed the cassette and did a once over on the truing wheel just to be sure).
I have searched for the past weeks comparing prices and contacting online wheel builder to get a sense of their service and reliability. Excel Sports promised and delivered. The best part was after the order was placed, I received a call from Excel to valid the order. Having someone follow up with an online order gave the added confidence and security.
Do some comparison on your own, the wheels came with Skews. Most online wheel builder will charge you an extract $ 60 to $ 100 just for them with Excel, they are included in the price. Their tires are also very competitive and I am saying «Amazon» competitive (Amazon Prime shopper here), might as well order the tire with the wheels if you need new tires anyhow.
It’s been two days since I have the wheels installed and I have already log in over 50 miles (with the sun would set later… would have love to do a 40 mile ride). Nothing beats a sets of wheels that can increase your average speed by 2 mph.
Happy Riding !!

These guys were very helpful when it came to finding a new saddle for my Bianchi. They are a Selle Italia distributor as well thus they had the saddle that I was interested in. Plus their price was the lowest I found anywhere, including the internet.

I can’t believe there are only a few reviews for Excel! I live in Boulder for 5 years and have since moved on. First of all, Boulder is a mecca of cycling and consequently has a plethora of excellent shops. With that said, few, if any, have the selection that Excel has. On top of that, I have always found the staff incredibly helpful and nice. Don’t expect to walk in and find a ton or merchandise to fondle. The actual shop itself is quite small but the goodies are all in the attached warehouse. Just make a request and someone will have the product for you shortly. I know live in SF and the bike shops here, both from a selection standpoint, as well as a service standpoint are pitiful. Enjoy Excel and never leave Boulder!

Best prices in town but you have to know what you want. Look through their catalog or website before you go in to make it easier on yourself. I have had mixed results with their sale people with a few bad experiences, including buying my last Klein frame from them. They kept trying to sell me a new crankset when all I needed was a new bottom bracket. They tend to cater to the high-​end buyer and it shows
sometimes in their sales people.
Edit: In response to Josh M. I bought the frame back in 1995 in the last year that Excel carried Kleins before the Trek buyout. It was the last Klein on the floor. Still have the receipt.

If you know what you are talking about, this is the best place to get all things road bike related. The staff is knowledgeable, but they usually arent interested in helping out newbies. The prices and inventory are awesome.