Greenpoint Eye Care

Terrible experience. I went for an eye exam to renew my contact prescription on 12÷12÷15 and finally got what I needed on 1÷5÷16. They ordered the wrong prescription for me — incorrect curvature. So I spent two weeks out of town during the holidays trying to figure out why the contacts were so uncomfortable. I finally noticed the error myself when comparing the box to my prior prescription. When I called to make them aware, they offered little apology or explanation and instead told me I would need to return them before a new order could be placed. Eventually they agreed to order them asap. When I returned to the shop to return the incorrect ones, the manager was very kind and apologetic. She gave me a small pack of my true prescription to last me until the box came in. I got home and realized that pack was expired. This place is awful, don’t go here.

Very bad, rude customer service. Went to get a pair of sunglasses that were covered by my insurance. The girl who was helping me Andzelika said she never heard of such a thing where insurance covers sunglasses. But she went online and checked and yes they are covered. She then called vsp to verify the allowance for the sunglasses as she was not sure how much it was. Once she found out i told her that there is an extra 20% off the amount thats over the allowance and she said there isint because she asked when she was on the phone with vsp. I was there when she was talking to them and she only asked for the allowance amount, nothing extra. I then told her that i checked myself when i was home and that in fact there is an extra 20% off. Her reply to me was well then go and check yourself again… I said thank you but I will not be purchasing any glasses here to which her reply was bye bye in a very sarcastic tone. I have never had anyone talk to me like that. When you work in eye care you should familiarize yourself on how to check peoples benefits and be able to help them and not talk back in a rude and sarcastic tone. First thing I did when I got home is I called Vsp and they verified that yes in fact I do have an extra 20% off. Honestly this place does not even deserve the one star.

Very angry at this store’s practices.
I had had a good eye exam there and got frames fitted with lenses two years ago, all was good, I was a happy customer.
So I returned this year with a new frame, one I bought outside of the store, to get it fitted with lenses.
I asked if it was possible for them to fit them with lenses and they said yes. As it turns out, when you give them frames bought elsewhere they make you sign a release saying that if something happens to the frames while in their care, they are not responsible. I signed the release while the lady assured me ‘nothing would happen’.
Well, do not trust this establishment with cherished frames you have bought elsewhere!
They first gave me back my frames with a part missing (which was definitely there when I brought them in as they were brand new), and after I left them there for an extra day while they were supposed to replace the part, I got them back with an ill fitting new part and, I noticed later, scratches on the frame next to the repair. Scratches so deep that they removed the gold coloring on the aluminum. Wow.
They proceeded to charge me the regular amount, no discount offered in compensation, since, as I was reminded, I had signed a release.
This establishment is fine for eye exams and if you buy your frames in the store.
Don’t trust them with any other business, they will damage your belongings and will not hold themselves responsible for it.
They get one star for the one time I had a good experience.

I decided to order my contact lenses for one year in this optician’s shop because it was close to my place but I cannot be more sorry. When I went to pick up my order, the shop assistant, Margaret, gave it to me two forms to fill them out in order to get my rebate. It was the first time that I ordered contact lenses and I wasn’t familiar with this procedure and also English is not my first language so kindly I asked her to repeat the explanation. It looked like my question bothered her a lot because she lost her patient and with a very rude manners explained it to me again looking at me with a lot of contempt as if I was stupid. I don’t understand why she was so nasty and as a costumer I feel very mistreated. Her duty is to explain to me what remains unclear and it doesn’t matter how many times. She even told me that I should have understood the first time.
I am so upset for relying my eye care on them.

I went to Greenpoint Eye Care a few months ago to renew a prescription and found the exam rushed (the optometrist was brusque and spent about 5 minutes checking my eyes). I have really bad vision and astigmatism, so I’ve never gotten a great fit in contacts. So, I thought it was pretty average that my vision wasn’t a hundred percent after I got the current prescription filled, and went on my slightly blurry way. Fast forward about a month and I developed an unrelated problem and went to an ophthalmologist, who rechecked my prescription and informed me that it was WAY off. I immediately called Greeenpoint Eye Care to see if I could get a refund on the unused contacts; they called me back a few minutes later to inform me that since I’d opened the boxes, I was out of luck.
Now, to fix the prescription, I’ll have to spend hundreds of dollars out-​of-​pocket on a new contact exam and prescription, since I’ve used up my yearly insurance on the bum prescription.
Overall, I’ve always felt that their service was brusque and not particularly helpful, but they were 2 blocks from my house so i put up with it. But now that i can neither trust them to get the prescription right, nor make good on their error, I’ll never be back. The slight geographic convenience is not worth the massive inconvenience of the shoddy service they provide.

I’m not sure whether or not it is intentional, but Greenpoint Eyecare is overcharging their customers. Or at least they overcharged me.
After receiving new benefits at a new job (a very important and glamorous new job, might I add), I randomly selected Greenpoint Eyecare from a list sent to me by my insurance provider. I was going for a new contact lens prescription and to order some more contacts — something I’ve done since I was in the 5^th-​grade (yes I was called «four-​eyes» and am still getting over it), so didn’t much worry about the office. There’s not much that can go wrong with something so straightforward.
Or so I thought.
The doctor examined my eyes for roughly three minutes, and wrote out a new prescription. Efficient. I next sat down in the front of the office to put on sample contacts — which took about one minute altogether. Finally, I ordered a set of the same contact lenses which I’ve used for years. All in all, the whole process took about seven or eight minutes, which is the shortest exam by far I’ve ever had, but so be it. Everyone was friendly. So far, so good.
Then I saw the bill.
$ 90 dollars for the «contact lens fitting» that literally just took a minute and involved nothing other than me putting on contact lenses in front of a receptionist? $ 170 dollars for my contact lenses, which are only $ 90 online? $ 90 for the three-​minute eye exam? This was all higher than I’ve ever paid for the same services in the decades I’ve been going to eye doctors. I’m all for ambitious capitalists — but this seemed a bit much.
An attempted discussion about the highly overpriced contact lenses resulted in nothing other than the assertion that I was incorrect (the back-​and-​forth generally revolved around the fact that because I had two eyes I had to pay twice as much). I had to order directly through them in order to receive insurance benefits (which is why I wasn’t ordering online), but even with the benefits I was nearly spending what I would have even without insurance.
On the positive side, while overcharging me, they were always extremely polite.
I didn’t push the issue, both because I’m a wussy, and because I have giant chests full of gold at home, so why squabble? I walked out hoping I could resolve the problem with my insurance company, but they essentially could care less, as they paid out their benefit and the rest was on me. Next, being an optimist, I hoped that Greenpoint Eyecare had made a simple mistake, and accidentally charged me for the cost of four boxes of contact lenses when they were only ordering two, and would recognize their mistake and call me to profusely apologize. This too proved overly hopeful. I picked up my contact lenses to find there were indeed only two boxes — boxes for which I paid twice what I usually pay.
So, in short, I got a raw deal. All i have now are overpriced contact lenses, a high credit card bill, and this Unilocal review, which I hope will make new customers think twice until Greenpoint Eyecare corrects their chicanery. Whether this was all due to a conscious desire to cheat me, or a simple mistake, is irrelevant. I will gladly pay the excess charges on my bill (don’t forget my chests full of gold) if it saves even one of you from making the same error.
I’m selfless like that.