Sunny Eye Shop

5 stars for service, professionalism and being friendly
Sunny Eye Shop in Green Point Brooklyn was the perfect place for a guy like me. Allowing a Dr to examine me for abnormalities and sitting there while they tell me their findings is awful.
Dr. Saniya Shoaib listened to my concerns about my eyes and my fears about the process. She made me feel very comfortable and explained exactly what would happen during the examination.
The staff at Sunny Eye were also great. I couldn’t find my health insurance card but they took the time to figure out if my health plan included their shop. This was key for me. If they required the card I would have used that as an excuse to not get an eye exam. :)
Turns out I do need glasses but over all my eyes are healthy. I’m glad that I found Sunny Eye because they have a wide selection of glasses including standard styles and more fashion forward options.

Super cute selection of glasses and extremely friendly staff. And you get a voucher for a free drink at Enid’s on your first visit

I went in to Dr. Shoaib with what I thought was going to be a scratched cornea. I had put a contact back in my eye weeks earlier, slept with it in, and low and behold woke up with a swollen and irritated eyeball. Complete idiotic move on my part, but Dr. Shoaib was so kind and understanding when she realized how worried I really was.
A short exam (and no wait) later and I was all set to go with an eye drop prescription (for what turned out to be an infection – EEK) and the recommendation to check-​in again in a few days to make sure the infection was healing properly. I will be making my way over there for that check-​up sometime this week!
In terms of cost I paid my usual $ 30 co-​pay, and Doc even asked if «that was all right by me» (which was a really compassionate gesture in this world of insurance company robberies).

3÷11÷16: Before I thought this business just made an honest mistake, but now reading their responses here I’m not so sure. When I get home I’ll look for the original bill which shows what I was originally charged and the updated bill that shows the higher price later on so I can post them here.
If it wasn’t a mistake by this office, then I would have been given the older (cheaper) contact lens versions when I came to pick them up & all would have been well. But problems arose because they correctly ordered the newer contacts I asked for (or how could I pick them up??), but billed me for the older ones (their mistake).
If they had just apologized and taken responsibility for the mistake, I would have given them the benefit of the doubt and never bothered writing a review.
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¾/​16: What you wrote in your response is patently false. I did not get angry when you asked my name, I can’t remember names myself so why would I get angry about that?
As for the refund, I never asked you to refund my copay for the exam, I asked you to refund the amount I overpaid for the contact lenses after I returned an entire unopened box of contacts at the higher price. I only suggested in my review here that waiving the copay was an option since you were not in any way open to offering a discount on the contacts.
I mentioned multiple times while I was there that it didn’t seem right to raise the price after the fact. All you did was blame the person who works for you & kept saying she charged me for the older version of those contacts.
When I said I might have made a different decision on the type of contacts I ordered if I’d known the higher price, all you said was: «I ordered you extra trial pairs,» which is something all my eye doctors have done & it costs you nothing.
You had at least 5 – 10 minutes to offer a discount or any kind of «make good» for your office’s mistake, but never did. If you had been open to offering a discount on the contacts, then you would have at some point, like when I returned the 3^rd box.
You only refunded me the minor overpayment on the contacts after I specifically asked for it & you were initially confused by the request (makes sense, this isn’t a common situation), but your first response was to say I only lost out on a few dollars of insurance coverage, not to notice I’d paid anything above that. An honest oversight, but it doesn’t inspire confidence in your billing system.