Fine Line Auto Body

Took my car here for an estimate on a dent in my front eighth-​panel and was quoted FAR more than what I actually ended up needing to pay. Staff seems more interested in getting a fat check from their customers than making sure they do quality work at a reasonable price.

Through no fault of her own, my wife’s ’14 Fusion has spent over a month of its life at the Clintonville Fine Line. When the car was six weeks old, a distracted teenager caused moderate rear-​end damages to the tune of over $ 12,000. We think they did a marvelous job of putting it all back together. The paint match is amazing, and we’ve had no problems with the repairs.
When she tapped a deer this fall, we went back to Fine Line for the minor front end repair and are equally as pleased.
Stephen is a consummate professional, kept us informed and handled the additionals with the insurance companies. The shop itself is also neat — the office is clean and neatly kept, the lot organized. I presume that carries over into the repair garages.

This is the only auto repair shop I would ever trust with my car and would ever go to for questions or issues and the only place I would recommend to any of my friends and family. They are more than capable of fixing all calibers of cars and I’ve referred cars ranging from domestics to a Lamborghini and they have performed every time. The workers are honest and know their stuff and the owner is one of the few honest businessmen who truly cares about his customers. If something is not fixed to par he will personally make sure it is taken care of. The managers are accommodating and very competent. They work quickly but don’t compensate in quality and are very transparent about issues and cost. If you want your car fixed properly this is the place to go. and handing out roses to the women customers is a nice and classy touch!

After picking up my vehicle at the Alum Creek location, I tried to explain issues that I had with the work performed so that it could be addressed and fixed. I was told by the general manger of that location that he «didn’t care» that my car was «a piece of junk», that he «didn’t like me and hadn’t liked me from the day I first showed up» and then proceeded to ask for the address of my place of employment so he «could come harass me at work» at which point when I refused he told me that it «was ok, because he had my home address and could just visit me there». I stated that I didn’t appreciate the disrespect and was told that he «was trying to disrespect me every chance he could». I would not recommend going to this shop under any circumstances. Poor quality work, poor communication throughout the process, and open and deliberate threats.

We took our truck here to have the front bumper repainted from stone chips. They were quick and did a great job! The manager was super friendly and helpful! Cute bonus… I got a beautiful rose haut for going in!

This is one of a large number of businesses that made an unsolicited text to me following an accident. There is no way I would do business with one that uses such predatory tactics and especially not one that sends text messages in all caps. Fix your caps lock key and stop sending spam.

AVOID! AVOID! AVOID!
This has got to be the most terrible business in Columbus with the most unethetical business practices I have ever encountered. Let me give you a few examples.
(1) Their ads say «free towing» and «we will pay your deductible» and that they have free loaner cars. Their towing guy came to pick up our car and handed me a contract that he expected me to sign right on the spot that said the opposite of all this and that I authorize all repairs to my vehicle no matter what the cost is. No matter what you do, make sure not to sign this contract.
(2) When I called to say I don’t want them doing anything to my car they told me I have to pay for their «free towing».
(3) When I called to take advantage of their «free loaner car» promotion they told me they only have a few loaner cars and all are either out or wrecked and they will notify me when they will be available. My car has been in their shop for 2 weeks and so far no loaners are available.
(4) The car was in a very minor accident — hit a pole in a parking lot — but their repair estimate was for 10,000!!!
(5) The manager Shaun is super shady and the other people seem too scared of him and others to do the right thing.
(7) I’ll be also sending a letter to the state attorney general so he could investigate their unethical business practices.
(8) They told me my radiator is broken and first said it will be $ 300 then $ 600 to fix. I see the brand new radiator is $ 75 online for my exact car and it’s a simple part. They overcharge like crazy.
Bottom line, save yourself the headache and go to Gerber or another reputable company.

After an unfortunate event in my car I called Fine Line based on reviews here on Unilocal!I cannot give better reviews on here because they only allow 5 stars. If I could give 10, I would. The repairs are perfect. To top it off, when I picked my car up, it was completely clean inside and out.
Thank you Fine Line. I hope I never need to see you guys again. But if I do, I’ll take my car to you.

These guys have called me 4 times in 2 days since I was in an accident, desperate for my business. I definitely will not be coming here now.

If you don’t want to read this entire review, just stay away for sure.
My car got backed into in a parking lot summer of 2013. Fine Line fixed my car for me in a week which isn’t so bad. Aside from the bottom of the bumper that was replaced not having all the push tabs put back in, there were no issues worth mentioning so overall I was happy.
However, one year later the paint started bubbling up and peeling. I brought this to the attention of the shop manager and he agreed to fix it. i dropped my car off and was told that it would take 3 days to repaint the hood. I’m not sure if that’s an appropriate amount of time or not but I agreed to let them have a chance to fix their error.
Three days later, i get my car back and it looks fine. I get back in my car and i check the odometer. I took a photo of my odometer when I dropped the car off and the car has obviously been driven. Not only that, but I had reset everything in the car and my car says that the average mpg used for the few miles that it had been driven was 7 mpg.
I called and spoked to the manager who swore nobody had taken the car off the lot. Here is some background info. My car is a 2012 STI. It’s not the fanciest, fastest, exotic car in the world but it’s still a car that is joy ride worthy. No matter what I said, nobody would admit that the car had clearly been driven more than it should have.
To add insult to injury, The hood that just got repainted started chipping again within days. I took my car back and showed the manager what happened and instead of taking responsibility, he told me it happened because i washed my car. Not only did he not tell me anything when he gave me my car about not washing and waxing my car, he told me that it was my fault that it was chipping. If new paint is so soft that rocks will do this to the paint, is it not his job to inform me as the customer? I sprayed the car down with just water, I did not wax the car.
Bottom line, do not take your car to this shop. They do not good a proper job and will treat you like you’re the idiot if they do mess it up.

I hate the manager here, he flipped and make me pay more than what he he told me from beginning, when you come here you need to write down every single details and prices in your conversation with him, they always say cover 500 $ deductible but the end they will minus only 20%, it’s mean you only covered 200 $ from them. I got fooled by them and just want to share my bad experience with you all

Got my honda fixed here and was really impressed. Thanks for working with the insurance company so didn’t have to.

This place stinks. My trunk still doesn’t close right. They seem shady.

First time I’ve been in an accident, did a little research and decided to go with Fine Line. I was a little nervous because I’m almost positive they wrote some of their own reviews on other sites (as many names were registered with similar names and only reviewed them and the car rental place they also are affiliated with), but they pay your deductible, and had what appeared to be valid reviews which made me give them a try.
They quoted me a week for the car but got it back in four days and it looks great. They were very nice, kept me up to date on the repairs and really was a good experience for something I had no idea what I was getting into.
I’d recommend them without a question.
Chris