Courtyard Charlotte Concord

Checked in late, apparently Adah (name tag on the clerk) was having a bad evening. She was cold and unfriendly brushed it off as just having a bad day. However I got to the room settled in and realized there was not a single towel or wash cloth in the room (first time for that) so I called the front desk thinking not a big deal they will run some right up. Not exactly, I got the lady at the front desk again and explained that the room had no towels in it at which point the response was «I will get some and put them at the front desk» I had to think for a minute as that couldn’t possibly be the answer so I asked if she said that I needed to come down and get them and she responded «that is what I said» chuckled pleasantly and hung up.
I’m sure Adah was just having a bad night, certainly not a reason to demonstrate it in front of the guests. Don’t get me wrong I love staying at Marriott and this hotel seems to be as nice and clean as they come.

Stayed here for 2 night and it’s very clean, great location if you are here for a NASCAR race or driving through. Close to restaurants and activities. Rooms are not huge but are modern and clean. Staff was friendly.
Downside is they do not have a complimentary breakfast. Rather they have «The Bistro» which serves meals and beverages. Kind of a bar which serves more then your typical hotel bar. Serves Starbucks as well!

Greta location to a lot of restaurants. I’d hate to be here on a race day but off season, great choice. It was close enough to drive in to Charlotte for stuff as well.
Room as nice. tHe layout was a bit weird because of the tv placement on the side of the bed instead of in front. But overall, the staff was friendly, rooms were very clean and nice. It was quiet as well. Price was reasonable for what we got. Next time we’re in Concord we’ll definitely stay here again!

Although most Courtyards look similar, they aren’t all similar. The best part of this Courtyard is the Bistro, well run, well stocked, enthusiastic manager, feels more like a fine casual restaurant. And the meetings staff is terrific too, very accommodating, no pun intended.

Clean, friendly service staff, bright and fun atmosphere this looks more like an A Loft with Marriott rooms and service. Nicely located to plenty to do, I would stay here again given the option.

After planning a month ahead of time we show up to have none of the reservation requests we had made met. They gave away our adjoining room and put us on different floors — we were traveling with young children and multiple families and had been assured these needs would be met. We needed extra blankets and there were none. Some of the rooms were not thoroughly cleaned and one had zero toilet paper in the bathroom when we checked in. Rooms weren’t even ready until after 4:30! Also there’s no breakfast. I would not recommend this hotel as there are plenty of other nicer hotels in this area. We went with cheapest which matches the service we received!

My girlfriend and I stayed here for a concert, very clean and modern. Check in was quick and efficient, very friendly staff. Asked for a early check in and got it, no hassles. Will definitely stay here again!

Customer service was exceptional. Derrick at the front desk was helpful and welcoming. I spent an hour having a casual conversation with him and another staff member. They made me feel welcome in a new city. Also breakfast buffet was spotless and very well stocked.

This Courtyard Marriott is located near the big ol raceway, so I imagine at times this place is nuts. I would not want to stay here during race weekends. However, on a quiet, nothing weekend, this location is pleasant. It has high floors, which I prefer. The people who work here, especially in the bistro, are funny and competent. I would stay here again.

Lots of place to stay around this popular spot. The hotel is modern, clean and functional. All Courtyards have a bar /​breakfast area up front and this one does too. The bar closes kinda early, 10 ish… and in my opinion a little too early.
Standard Courtyard, very professional, good service, nice folks…

Very nice, recently redone Courtyard. Excellent service from the main desk staff. Rooms are very clean and spacious, Internet is free. Great place to stay!

Outstanding room, updated, new and modern. Very clean. Great service at the front desk. Bistro was excellent. The treadmills were top notch. My fan in my room sounded like a jet engine. The shower hot and cold were backwards. I will definitely stay here again.

Staff was very nice and helpful. No free breakfast. One night I asked for an extra blanket (there wasn’t one in my room) they said they are going to try to find one fir me and they did get me one from another room. Another day the coffee maker went missing from my room, when I asked for one, they went to other rooms looking for one. It looks like the owner is not willing to invest in the hotel. I would look for other places to stay.