DARCARS Pre-Owned Fairfax

I’m on board with the other reviewers. I purchased the vehicle on Sunday. On Tuesday the car died due to a bad alternator. I had the car towed and discovered the car should have never passed inspection due to bad rear brakes. This basically means they have someone slapping inspection stickers on their vehicles whether they actually PASSED or not. Please stay away from this place. I already have $ 800 racked up for repairs and I’ve had the vehicle for less than a week. (Actually, I don’t have it; it’s parked at the repair shop.) I realize John the sales guy is an old man who is just trying to get by. Unfortunately, he’s doing so by lying and cheating people. Very sad and pathetic.

I took my car to Lindsay Collision Center in Manassas Va for a Geico adjuster to inspect damage and give an estimate, he did but I could not leave the car that day. Unfortunately I went to another Geico approved center in Fairfax to see if they could repair my vehicle since it was closer to my job location. I went to Darcars and if I could give a zero star I would. I drove in where the Geico sign was and met Jason Sloan the Body Shop Manager and he greeted me fine. I told him I already got an estimate from Geico but this shop was more convenient and closer for me. I asked if I could be dropped off after dropping my car and he said they could; they did and I appreciated it. After dropping car off on Monday July 6, 2015 I expected a call the next day but I didn’t so I waited the next day so on Wednesday I called and spoke to Jason for update on my car he said he was busy with a lot of Geico repairs but my car had a supplement. I waited another two days till Friday and still no call or update so I called Jason myself and then he told me the supplement was gonna be another $ 1000. Then on Tuesday July 14, 2015 I called for update and he said it should be ready today; I waited till Wednesday and he called around 530−6pm and said it was ready so I asked if everything was good and he said good. Now I went to pick up car afer 6pm and I find that the driver side outside glass was loose and not glued in and then I found out my key remote and radio doesn’t work. So I called the receptionist and she made a note of it (she was friendly). The next morning I went in and as soon as I drove in Jason saw me and walked up; he didn’t even greet me or anything; so I tried to let him know of the issues and he was very rude; he practically grabbed the keys from my hand and drove off without acknowledging anything and gave me nasty looked when I asked him who is the manager here. He took it to the back and he walked backed without saying anything about my car; then my car came back out and they took it to the mechanic shop and worked on it for another 1 ½ and didn’t fix remote nor radio. I could not wait since I had to go to work so I took car. I told the mechanic and he drove it up (he was very nice). Jason didn’t even come out and update me for the 2 ½ hour wait I did that morning; I don’t know how he could be in a position like that and don’t have any customer service skills. He is rude and doesn’t update his customers; Geico and I just spent $ 1900 and he doesn’t know how to treat customers. Now I noticed the invoice detailed that they have LQK and Keystone which are junk yard and after market parts. As far as the radio and remote; I took it to another mechanic to fix it since I didn’t want to deal with that rude manager.

Great service! Very nice staff. Accurate dates. I had my car fixed there through Geico. They did a really good job. I’m very satisfied.

Do not, and I repeat, do not spend your money at this dealership. We were lied to, taken advantage of, and promised things the dealership never followed through on. Our sales rep Allen, was a real snake. This family owned company is not one I would advise anyone to do business with.

I brought my car in to this fine establishment through geico. I was in an accident the week before thanksgiving 2013. (Note that I’m writing this in June 2014). Started off great, my first geico agent of 5 was very helpful. I brought in the truck to get repaired the week after thanksgiving. I was quoted 2 weeks to repair the front end damage. Took 3 weeks. This isn’t even a complaint. Just wait…
So I get called and they say my car is ready. I eagerly return to pick up my vehicle.
Turns out it wasn’t ready, they were still washing it and buffing the new hood.
After waiting for 30 min for my car that was «ready» I did an inspection. what did I find? My first of many headaches. They did not pin stripe the new quarter panel that was replaced. (30 more min in the waiting room for me!) I’m just glad they have dr pepper in the vending machines. (Over the next 7 months I will drink more dr peppers than Forrest Gump at the White House)
Happy as a clam, I drive my baby home.
I note when I pull up my navigation that it does not work anymore. My 2^nd new geico agent says they don’t cover it. BS I thought as the very reason I pay insurance is to get my vehicle repaired in its entirety after an accident. He instructs me to take it to ford and have them do a diagnostic. They do, and say yes, it’s broken due to front end impact. Geico first refuses to pay the bill from ford but a few strong words and they cough up the dough.
Took another 2 ½ months for them to pay for a new one but surprisingly enough my grief isn’t with geico. (They lowered my insurance from $ 100 a month to $ 60 bc of the time it took to close my claim :)
So back to dumb cars… Dar cars… I’m driving for the first time at night and something seems off. My headlights are out of alignment like a strippers boobs after a 300 peso boob job in Tijuana. I bring the car back to them and they fix.
The next week, first time I have driven on the interstate. I am going home for Christmas to break bread and have some blood of Christ (red wine). Only a mile in, MY HOOD FLIES OPEN!
I quickly pull over and asses the situation. I’m not a gear head by any means, however I’m far from a moron. The mechanics did not put in the screw to hold the hood latch down. Wow. Wow. Wow.
Fast forward a few more months. I’m washing the truck and my bumper feels loose. I take it in and they said of oops my bad. So here I am again sitting in the waiting room drinking dr pepper. An hour later I’m off.
I figure it’s car tune up day, so I head down the street to autozone. I pick up new fog light bulbs as one has burnt out. Turns out even though I requested my silver star aftermarket bulbs be transferred during the repair, they weren’t. Karum the shop manager is just a yes man. When I asked for them to be transferred he said no problem, and they were discarded anyways. So I she’ll out an Andrew Jackson for a new set, and go to install them. The passenger side goes swimmingly, driver side is stuck. Turns out the mechanics half asses it and locked it in place while replacing. Another U turn to dar cars!
At least the dr pepper is cold.

Very bad service. I left with owing me 3 items, now 3 weeks later (promised only a day or 2) still not done. Stay away… Allen was our salesman. Will report to bbb as well.

I actually don’t have any complaints about this place. The salesman (Yassir) was courteous, respectful, and didn’t try to BS me.
If you are buying a used car, look at it carefully (I’m a former car salesman). If you notice problems or things that will cause an inspection fail, bring it up and make it part of the contract to fix it. The salesman doesn’t know everything about a used car, and you never know when things can go wrong or fall apart.
They did a bunch of work on the Jetta I bought and didn’t charge me for the parts or labor. The service manager (forgot the name) was also courteous and really easy to work with.

Worst dealership, DO NOT PURCHASE A USED VEHICLE FROM HERE THIS PLACE IS NOTHING BUT A SCAM
Purchased a 2002 Nissan Sentra, on my way home in the car, CHECK ENGINE light came on, I took the vehicle back for repair immediately but their definition of repairing the vehicle was to simply turn the check engine light off. Drove home from the dealership to find the light come back on again. Took the car back again only to have them keep the car for a month to repair the O2 sensor — frustrated, I no longer wanted the vehicle and wanted my money back since you’re able to return your vehicle for a full refund within 30 days, the manager didn’t want to hear it nor care about this issue, I guess it was easy for him to sell the car in this condition without any remorse. He refused to return and refund the car as well as tell me to leave his office. Now I am stuck with a vehicle which has needed ongoing repairs, paying out of pocket to get it fixed. I checked the car fax report and this vehicle has had this problem a few times prior but all this was never mentioned. Thinking the problem is finally solved after a month worth of repairing, it just so happens that this car has a new problem everyday. Today, my radiator is leaking and my car is overheating while it’s 11 degrees outside. I am so disappointed and beyond frustrated with this dealership, their lack of customer service and their lack of effort servicing the vehicle has left me no choice but to take legal action.
Judging from the reviews, it seems like this is a common issue with this dealership. I regret ever coming here without researching the dealerships in the area, with me needing a vehicle asap they took full advantage and jumped on the opportunity to get rid of a problem car and make it my problem. This has been a rough and negative experience.
DO NOT EVEN CONSIDER BUYING A CAR FROM HERE, THIS PLACE IS NOTHING BUT A SCAM!!!

i AGREE with the last review, and if i could give’m 0 stars, i would! i came here to buy a car ONLY because they have better vehicles than the College Park Location (which has good customer service) and again «JOHN”(same slimeball from other reviews) was nice enough until i decided i didnt want the FIRST VEHICLE, due to obvious muffler issue, The engine was fine, and all I asked was to find out how much it would cost to pay personally to fix it it, At first pretended like he didn’t notice anything was wrong with it (im 21yrs old, NOT 21weeks old) and then got mad and said «fine you don’t have to buy the car if you don’t want to» and all he had to do was ask the mechanics how much it would cost, smh, he even LOOKS SLEEZY… scumbag

I’m going to reiterate what the other review stated. STAY AWAY. The general manager is a huge douche. John the salesmen, who was nice enough to me, completely lied to me twice. the first lie went something like «yeah I have another set of keys for the car, but they are at another dealership, i’ll get them over here ASAP». Two months later he won’t return my calls. $ 400 dollars at the dealership for new keys.
The second lie was from the sales manager and John who stated that I did not have to pay property tax on my trade-​in and instead would only have to pay on the purchased vehicle. Granted, I should have done my homework before hand, but that is a blatant lie and they knew it.
This is a seriously sketchy place that should be put out of business. These jackasses are the very definition of sleazy car salesmen.

If you are looking to spend an entire day purchasing a car, you might like this place. However, if you are someone who does online research prior to shopping for a car, and are looking for a quick and easy purchase, this is not the place for you.
My husband and I researched cars online for my parents. We were excited to find DARCARS Pre-​Owned because it had such a variety of vehicles in our price range. We found what we wanted, and I sent my husband with my parents to check it out. They test drove, negotiated the details, and were ready to pay for the entire car on the spot. After waiting 45 minutes for the guy to come back from «financing» (not necessary), they got up and walked out.
When I called to talk to the manager, I was told that they «only» had two finance guys working because it was Saturday (again, not necessary on the financing part). However, my husband informed me that they were the only customers in the whole dealership when they left.

A couple of problems from our Sep 2012 buying experience earns DARCARS the lowest rating:
1) We liked the competitive pricing of a Toyota RAV4, but were a little suspicious (given the low mileage) that something was wrong with it. I called about the car, asking if it was driven by a smoker, and was told by salesman1 «I used to be a smoker, so I can’t smell it anymore». Ok… when I went to the lot, I spoke with salesman2 and asked the same question. Different guy, but same line: «I used to be a smoker, so I can’t smell it anymore». Fishy. Based on the delivery of the line, I think it’s one they’re trained to lie – I mean «say».
2) DARCARS volunteered a CarFax that proclaimed the vehicle accident free. Closer inspection revealed the CarFax was from 12,000 miles and 18 months ago. (The care had since been in an accident).
3) I arranged financing through my bank, but DARCARS insisted that I fill out their credit application. I asked why it was necessary, and was told (you can’t make this crap up) that is was «some sort of 9 – 11 thing». Disgusting. I wrote in big block letters on their application «DO NOT RUN CREDIT SCORE». That seemed to do the trick, but DARCARS reps weren’t pleased about it.
4) Upon completion of the paperwork, it was time for DARCARS to turn over the truck and keys. The sales rep chose this time (again, after the sale) to reveal that they actually only had one key. Buyer-​beware, I guess, but… wow. (FWIW: dealer wants $ 310 for part/​labor to replace second key because it’s also a remote un/​lock jobber.)
To review, here are a few things to cover with them if you intend to purchase from them:
1) Don’t bother asking about smoking. They’d rather lie than tell you they don’t know/can’t say.
2) Ask to see a recent CarFax.
3) After agreeing to a price (suggest negotiating over phone so you don’t feel pressured to wrap-​up negotiations in person), tell them you will not apply for credit with them (unless you want to, of course). If they have you fill out anything that could be a request for credit, write «DO NOT RUN CREDIT REPORT» on it, next to your signature. Cross out, and initial, anything on the original form that states it will run credit check. The word «no» can be handy here too, in theory.
4) Ask up-​front what is missing. Both keys? Spare tire? Windshield wipers? It might seem trifling («of course it does!»), but my experience is otherwise.
jf