Repairs Universe

I received a defective $ 15 accessory. It cannot be replaced due to the product being backordered 4 – 6 weeks. No refund for the accessory. The time required for email correspondence is horrible. It is NOT the customers responsibility to make sure items arrive intact and functional. This is what they PAY for. Dispute your charges with Paypal if necessary. You are protected in most cases. And in the future, look beyond the «RepairsUniverse» for your part and repair needs.

Ordered a part that cost me $ 35.99. The client backed out, so I sent it back, and got a refund (minus a restocking fee) of $ 23.99. Nevada to California, and USPS First Class was their shipping. Screw that. Never again.

I never received my package. It arrived at my local post office «for pickup,» and I tried to pick it up, but they couldn’t find it. I informed the company, and they said they had contacted USPS, but there was nothing they could do. The package was instead shipped back to Repairs Universe.
Despite having told them what was going on, I received a frantic automated email telling me that if I wanted my package, I should pay an extra $ 6. I declined and requested a refund. I was given a partial refund due to a «restocking fee» for a product I never received. After explaining my specific situation to a nameless customer service rep, I feel that the restocking fee was a slap in the face. It was not a normal return, and I made an honest effort to pick up the package myself on two separate occasions. This was a wholly awful experience both with USPS and Repairs Universe, and I won’t be back again.

Horrible experience dealing with customer service I will. never buy from them again and I do not recommend at all dealing with them especially if you ever have any issues with there products!
Bought samsung galaxy s4 frame digitizer and lcd screen. Shipped to my front door with a dented frame and cracked glass. They would not refund my momey. They tried to blame the shipping company… ups…they wouldn’t even take the product back and credit me towards another purchase. They basically told me that I’m SOL. I talked to managers to try to even fix or DO SOMETHING, but they wouldn’t do anything for me. I lost out over a 100 bux and they screwed me over! They didn’t even get shipping insurance which screwed me over because they tried to blame it on the shipping company and wouldn’t do anything other than give me the run around.